May 2020 by Shannon D.
COVID-19 Update: Everyone who enters the store is required to wear a mask, which made me feel safe. A customer entered before me and didn't have one and was provided a pre-wrapped one for free. It is obvious that folks are buying meat but there are still options to choose from if you need meat. Gas is $1.24 for regular. They are doing a great job of keeping lines short by having plenty of employees available to checkout.
March 2020 by Klenthy J. Friday
Great prices fast service and good people!!
March 2020 by Vida Clarke At Clinique
Always an amazing experience with our local Costco! Ordered our Team Cake yesterday and it was beautiful and oh, soooo very good! Thank u from all of us at Clinique at Dillard’s Mall of Louisiana!
March 2020 by Chelsey D.
Costco is pretty awesome for all your grocery needs in bulk. The staff there is always friendly and there are great deals on items, as sometimes they have instant savings coupons that are automatically deducted at checkout. And of course, they offer samples to entice you to buy new items. Even the foodcourt has some tasty food for cheap, like the polish dogs or huge slices of pizza. It's also the only place I know of that sells some of my favorite ice cream bars - the melona brand! One thing I've noticed about Costco though, is that they're really strict about the membership cards. You can't even use your spouse's, brother's, sister's, mom's or even dad's card EVEN if you live in the same household (I've tried showing them proof of residence with my ID) even though it is a household membership - which I reallllllly hate. So yeah, Costco is definitely a stickler when it comes to checking your name on the card at the register, so come with *your own* membership card if you wanna catch the deals!
January 2020 by O C Smith III
Instant checkout every time I visit- clean store, friendly staff. Quality merchandise. And the complimentary Saturday afternoon Tapas (free samples) is always nice .
December 2019 by Sunny S.
Costco is one of my favorite grocery stores in Baton Rouge. They have a huge selection of items (organic anything), low wholesale prices (and some great deals every month), and unbeatable customer service. They have a super flexible return policy and surprisingly fast checkout lines! Their wine and liquor selection is huge and really inexpensive. I really love Kirkland brand items too. Of all of the discount brands (Great Value, Up and Up, etc) Kirkland is a clear leader in quality. And you just gotta love the Food Court, which is really just one food stall but it has some really inexpensive meal and snack options. I only have three gripes. One, I wish the app allowed you to locate specific items in the store because they change locations of items quite often. Two, I wish they had a Scan and Go option like Sam's club to expedite the checkout process. Finally, this place can get crazy crowded on the weekend and lines can get a bit chaotic so do your best to come on weekdays. If you don't have a Costco membership, get one! Their travel deals are fantastic. We've gone to Hawaii and Disney World and booked both trips through Costco and got EXTREMELY good deals. And if you ever rent a car, definitely do it through Costco. You will NOT find better prices anywhere else. Overall, we love Costco and really like the Baton Rouge store.
November 2019 by Trabis R.
They are so organized and friendly. They have good food. They have a huge parking lot. You can return anything.
October 2019 by Cindy N.
What can I say about Costco !! We love our Costco! We usually shop here once or twice a week. Customer is great! Costco is always clean and they usually have sample food on weekend!
October 2019 by Arlene D.
On my last visit, still no Kirkland take and bake cheese pizzas in the deli area, and I also couldn't find one of my staple supplements, evening primrose, at this location either. They still haven't sold out of those overly pepperoni'ed pizzas, which we don't eat. I wonder how many people that shop here are like me, and would love to have just cheese or vegetable pizza. Anyway, we've been purchasing the non-Kirkland frozen cauliflower crust pizzas instead and churching them up at home with Hormel turkey pepperoni and on many occasions, just adding mushrooms or olives of our own. We got pizza seasoning from Red Stick Spice in Baton Rouge, and that stuff is like communion at the Lord's Supper on top of Costco's frozen pizzas.
September 2019 by Mark A. Wilson
Costco ‘concierge’ service sucks! Or let’s say nonexistent. On hold for 6 hours still no answer. Went to the store they can’t help me. Went online those support people can’t help. Concierge is the only support and THEY WONT answer. Do not buy expensive big ticket items from Costco if you expect support.
August 2019 by Randall Chontas
very clean and beautiful store with great customer service
August 2019 by Stuart Stewart
Best gas and milk prices in town. They have a number of items that I like to buy there regularly. Happy I can shop there during the week and avoid the crowds.
June 2019 by Tamara H.
What can I say..... I've been a member since 1999 ! I love Costco My husband dislikes when I come here because #1 I'm gonna take my time and look at almost everything ! #2 I'm gonna spend $ ! I hear a lot of people saying it's a lot like Sam's club. I remember when Sam's didn't take memberships but I've only been inside one years ago with my mother and we walked in, grabbed a couple items and left so I could not tell you. It's all bulk food, some clothing, shoes, bedding, furniture, toys for young and old and a bakery ! Their prices are good for our large family but if you have no where to store it then yes it's useless. I buy my milk, eggs, bread, juice, wipes and diapers here faithfully. I also purchase most of my meat here too because it's great quality and a lot so I just freeze it. Most days they have employees with products to taste which is awesome of you're like me and go to the store hungry ! They will even let you come check out the store before you commit to a membership so you can see what they have to offer.
June 2019 by Brit B.
Just spoke with a lady at the optical center and she was very rude. Taking my business elsewhere.
June 2019 by Jeanne S.
Love my Costco. I go weekly... it's like Sams but with higher quality products. My weekly favorites include free range eggs, Kerry gold butter, bacon, chicken thighs ( I love how they package their family packs of chicken)... I'm sure there is more! I've also bought 2 Samsung smart TVs this year and can't beat the price! My husband likes that he can eat pizza ($2.50) while I shop. We all win!!!
April 2019 by Michael T.
I LOVE COSTCO!!!!! I go here at least 3 times a week just to go to the food court. All the workers here are extremely nice and they look like the genuinely love working there. Also they have great deals on everything!!
April 2019 by Brenda Duvernet
We love us some Costco! The prices are good. Their store brand, Kirkland’s, is excellent. And we usually top off our experience with a delicious hot dog.
April 2019 by Louis Miller
The pharmacy staff at Costco on Airline is amazing. They are always friendly and very knowledgeable. I've never been hurried through there and have always had excellent experiences. The staff deserves alot of credit.
March 2019 by Reagan Bello Dawson
I had to redo my membership card today and when my son saw me get to take a picture he asked if he could get one too and they sure did.. without hesitation and with all smiles. Superb customer service!
March 2019 by Benoy S.
The Good: Generally good customer service. Save about 20 cents per gallon on gas. Produce isn't the best, but you can get most things in bulk for a steal. The Kirkland brand is pretty reliable as well. Crowded on the weekends, so definitely try and shop on the weekdays! (As with any store) That Bad: Costco used to be my favorite store to shop at. I had been a member for over 3 years and had been generally a proponent of their business values. However I regret to write that I had my worst customer experience with them today. While I shopped for a few hours, I finally got to the register and was told my membership had expired and was told I had to pay on the spot. I had paid for my membership and had never received any notice otherwise, and I refused because I didn't want to pay twice. My cart was confiscated and so all that shopping I did went to waste. I proceeded to talk to customer service who said it had expired. When speaking with manager Jill Lohman, she was rude to me. When asking for a free pass to shop for the day, considering I would get the situation resolved later in the night....she refused and said Costco does no such thing. (Despite the fact that I had received multiple free passes in the past.) I had never received notice (sent to wrong address) and Costco never reminded me in person that my membership was going to expire. Leaving Costco with no groceries, a wasted trip, and bad customer service...I personally don't feel the need to renew my membership. I Over the past 3 years as a Costco member, I had grown accustomed to great & friendly service that had always left me satisfied. While I do believe you should take this review with a grain of salt, there is no doubt in my mind Costco's commitment to customer service has dipped since I first joined DISCLAIMER: My average review score 3.45 when I made this review--(take with a grain of salt) (I rely on Yelp to go to places with good reviews, may account for the higher average)
March 2019 by Arlene R.
went to food court and it was soo dirty. staff did not clean up drink area and condiments area either. people should clean up after themselves and also have staff walk around d and clean the area since now there are so much more people coming into costco store. about 3 years back, it was not as dirty.
January 2019 by Brandon S.
Signed up for a Costco in Iowa Originally. I moved for work to Texas. Both locations were super dirty and very un welcoming. Then with work I moved to Baton Rouge which I was thinking of letting my membership expire but luckily I stoped by this location when my membership was about to expire this location is super clean! Staff sometimes seem annoyed when asking questions about where stuff is located or if they have anything in stock. Cashiers are normally super friendly and helpful as well as quick! I currently have renewed my membership and would love to stay a loyal customer.
January 2019 by Beth T.
BATON ROUGE LOCATION! Yesterday my husband and I went to Costco to see if our payment had been received because our membership had lapsed. We had made the incorrect assumption that we could simply pay our renewal fee at a check out. We have been members for several months and also have the Citi Costco Credit Card. We are excellent customers and speak highly of our membership. Upon visiting yesterday to see if we would be "allowed" to shop while waiting on our payment to make in through the process, we were turned away by a manager type who proudly pronounced to us we could not shop because we had gotten our bill 7 weeks in advance so "this could be avoided." She was so proud to let us leave. I'd suggest to a store manager that you train your people not to treat your paying members like elementary age children. When your manager seems to enjoy turning away members because of this technicality, you've not trained them to recognize who is paying her salary. She could have offered us a one day pass, but she wanted to make sure that we "understood" our 7 week lapse in taking care of business. She had such power..... We get it. It's a busy place and you don't really need us. My husband said when we left, "That conversation could send me back to Sam's." It's the little things in business that demonstrate great management. Treating your customers like undisciplined children does not seem like a viable solution in building great customer service. I hope an actual manager reads this.
December 2018 by Heather D.
I have been to this location one this week. I went to pump gas, v cheap prices with clean stations. The line was efficient with a lane between each pump to speed up the process. I went inside and it was neat and easy to navigate through each section. I got a good selection of cheeses and Italian cold cuts. Costco is v consistent with the pre-made food selections (frozen meals, refrigerated prepped meals); so it feels like you don't get a new selection sometimes for novelty. But for the Staples - paper towels, TP, laundry detergent, plates, single use plastic, water this will be the cheapest. The lines can be quite long sometimes. Also, I noticed at this location they use a sesame bun with the hotdog which is not common to other locations; but still delish.
December 2018 by Peter Griffiths
Prices, quality, selection and friendly staff
November 2018 by Randy L.
My my---been here a few times over the last year while my previous exposure to these humongous member only discount places is Sams Wholesale---I take it that Costco has raised the level of these joints and to a certain extent I wish I would visit more often and purchase more items more often----plus, if I go at the right time, then I can sample enough food to make a meal. Even I do not stuff myself on freebies, Costco's deli is reasonably priced that I can have a hot dog and fountain drink for under $2--and a chicken sandwich for under $4. All very reasonable. So what does this place sell? It's a huge department store but most items are sold in higher quantity than what you would get at a department store and definitely more than at a CVS and or Walgreens. Liquor, electronics, clothes, food and fresh food/meats/bakery offerings for all. The times I have visited, the entire location has been clean and neat which is more than I can say for Sams. The workers at Costco also have been polite and helpful which is yet another reason to say good things about it and give it a great rating and review.
November 2018 by Sandra C.
COSTCO is the high-end bulk store and Sam's is the dollar tree bulk store. If you want quality products them go to COSTCO. This applies to the cleanliness and more importantly the attitude of the employees. COSTCO knows you have other options and Sams just doesn't care if you are there are not (I get the feeling they would be happier if you weren't) My friend has a Sams card and I have COSTCO so would go to both. When her card comes up for renewal in December it won't be renewed. Don't want to have to beg anyone to take my money and at COSTCO they work hard to make sure you are happy to pay your hard earned money for purchased you love
November 2018 by Christopher N.
Don't plan on just buying one thing when you come here. If you manage to just buy one thing you must have great will power! This is my go to for many things including food, alcohol, gas, pet supplies, and other random things I didn't realize I need till I saw it at Costco. The days they have samples you can spend hours there! I also enjoy the food court and have taken advantage of their tire shop. Try out their pizza, it's something special! Customer service has always been great, except for the tire center. The couple times I've been there (tire center) it's been very nonchalant. The entire store is always meticulous and tidy. They might not have as big a selection as Sams but I'd rather drive 10 more minutes for a better experience. Get a membership and a Citi Costco card to get awesome cash back.
October 2018 by Shaileen D.
Sad day that I have to leave a bad review for one of my favorite places. This is review of tire shop and does not reflect on the whole store. After driving my car for my move from another state, took it to dealership for full inspection. Their only recommendation was to change two of my tires, one w tread depth of 3/32" or less. Informed them I got my tires with Costco and will go back to them if tires need to be changed. Dealership repeated: those two tires need to be changed. Came to Costco to get their opinion and per their protocol manager was not in. After talking to 3-4 diff people and having them talk to the said manger, I was informed they would have changed my tires and honored the warranty that same day if manager was in to sign off on it. But not to worry, I only had to come back in a month or so, with my tire treads more worn down and they would get it changed without all the headache. Oh also, they would even give me a gift card for my trouble. Sure Came back in 2 months, had to go through the whole Q&A with all new people. Guess what?! manager magically had left a short time before. Was able to find the person who was helping me last time. First he didn't remember but then his story changed. He said they were never going to honor the warranty to begin with because my tires were not at a necessarily dangerous level of bursting or worse. Asked the supervisor to go see my tires: if he could guarantee my tires are still in good condition, I would leave. You can say I was fed up. Manager came back in less than 5 minutes and said they will make special arrangements for me. Special arrangements left me paying another 90$ out of my pocket and wasted almost two hours of my time. They provided me the tire shop's manager's business card. Called while waiting for the tires to finally be changed and the same guy who was helping me at the front picked up and told me manager just left 30 min agoand to call Friday and Sunday morning in hopes to talk to an actual manager. This whole experience has left a bitter note on my Costco experience. All I know for sure is that something is not right if I have to change well known brand of tires every year or two for past 4 years. I'm sorry to say Costco has become tarnished for me. Making me question my membership
August 2018 by Randall W.
I see so many reviews of folks comparing costco to sams. There is no comparison. Costco employees are happy because they work for an employer that values them and treats them as such. They encourage longterm FULL TIME employment with a livable wage un like SAMS and Walmart. Prices are the same and lower on some items at costco!