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February 2024 by Frances W.
They don't answer the phone. I want to confirm that someone can take me to Team Collision if I drop off the rental car now. I was on hold for a very long time, then was transferred to another menu with two options. Neither of them was applicable. I wanted to speak with a person! So, now I have to wait until tomorrow. And I really don't like the VW Jetta I'm driving. It's jerky and a stupid color.
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February 2024 by Jeremiah Strother
Pointless visit. As many other reviews have mentioned, the game of telephone they play with reservations is incredibly difficult to deal with. Don’t expect any sympathy or problem solving from the associates at the front either. Their main goal seems to just get people in and out, not problem solve. Call enterprise, they won’t give a hoot about you. If you have a claim through insurance, please please for the love of god go to a different location for your sanity.
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February 2024 by Patrick Brou
People are great, very professional. But I was told no smoking in the car, but when I got in it smelled very much of marijuana.
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February 2024 by Scott Kuehn
Confirmed a rental several days in advance and needing to be picked up at a particular time from a collision center- picked up 75 minutes late, asked to be taken to a closer center so I could get back to work and ended up getting taken past 3 closer facilities to one much further from work. Will have lost 2+ hours when all is said and done
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February 2024 by Greg Jack
The team is professional, pleasant and have gone the Xtra mile for me !!
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February 2024 by Thaddeus Johnson
Aarion and Kennedi were so helpful and nice The whole renting experience was a pleasure.
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February 2024 by Sarah Harrison
I got into a wreck a couple days ago and while I’m so thankful no one was injured, my car was unfortunately totaled. This scenario obviously sucks but everyone at the Seigen Enterprise location made getting a temporary replacement rental pretty painless and easy. All the employees I spoke to in advance were polite and helpful. And when I picked up the vehicle Jackie (or Jacklyn on her business card) was such a sweetheart and took the time to connect with me and empathize with my situation while also fully explaining my options and getting me in and out efficiently. very happy with the customer service here. Thanks again to Jackie especially! ??
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February 2024 by Vanessa Melancon
Jarell offered amazing customer service. He explained everything to me about what my insurance was covering and what my part was. He also explained the insurance program offered thru enterprise.
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February 2024 by Rafeal Amin
Always a good experience. Great communication!
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February 2024 by Crystal Way
Fast Friendly and Professional
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January 2024 by Warren Scott
My experience was good no complaints the only thing is that the rates seems like they are keep going up
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January 2024 by Gervon Smith
Always get treated with great customer service.
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January 2024 by Doug Talley
If I could zero star this place, I would. Terrible customer service. You call and speak with them, schedule certain things, and they can't follow up with the request they said they can keep. Not to mention the dirty vehicle they did give me. Was in an accident not my fault, and this is what I get. Thankfully, I'm on someone else's dime
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January 2024 by RUNNING ROUTES LGX
I will never use Enterprise AGAIN IN LIFE!!! So many issues with the BAKER, LA location, SIEGAN LANE location and the AIRPORT location. From not wanting to assist and RUDENESS!!! I HAVE USED ENTERPRISE SINCE 1996 AND REFUSE TO EVER GIVE THEM MY BUSSINESS AGAIN!!!! IF I COULD GIVE NO STARS I WOULD!!!!
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January 2024 by DeChristopher Perry
Great team Chase & Blake always are the best and so helpful go check out this location always get u right
