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February 2024 by Jhoana Rincón
✅ 100/10 for this place!!! ? I went for an oil and filter change ?? I really appreciate the help from Chester and his partner ??? they treated me very kindly ? I will come back again!!! ?? because good customer service ?? ✨ and quality of service ??you can't get it anywhere! ??♀️?
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January 2024 by Petra Sullivan
Always friendly.
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October 2023 by Tamika Haley
Travis always makes it happen!!
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August 2023 by Albertina Payne
July 30th 2023 . I when in there buy tire. Once the gentleman-name is Technician 69 John at the Baton Rouge location saw he came to the like he about to locked the door. I told hime it was still open, he said what do need, I need a tire, he said well I do not have anyone to put your tire on. I said ok i just need buy it and someone will but it on and he said I don't take debit card and I don't know what Firestone place doesn't take debit card he said it was rule. I told him that my car broke down and I just need a tire. I have get a Uber to take me to the nearest gas station ATM. I but wouldn't stop i will file a complaint about that store customer service representative, i did call other firestone auto care and they said they never heard that before.. one star because i got a tire from there
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July 2023 by J Tucker
Someone greeted me when I walked in! Don't get that much these days. Went in for an alignment. Got a printed out computer diagnosis in color of the problem. All under 2hrs! Great job!
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June 2023 by Banicka Payne
Highly recommended, great customer service!!! Great prices.
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May 2023 by Debra Bryant
My Firestone experience was good, they got my services completed before the estimated time. My only problem was, I went in with my tires needing air & got all checked out & paid, got ready to leave & had to go back and ask if I had to pay extra to get air. Now, tire pressure check is part of the vehicle inspection (which I paid for) so, I was a bit annoyed that I had to go back and ask them to put air in my tires.
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May 2023 by Ethan Moak
Slow and messed up my TPMS. It was working when I came and “damaged” when I got it back.
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April 2023 by Sabine Dominique
Is Baton Rouge, as a whole, alright? Chester explained that appointments don't really mean much two hours into me waiting. Fair.
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January 2023 by Lynette Smith
They get me right every time with no problem they are the best
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December 2022 by Ray Gauff
There's not enough concern given to diagnostics when customers request answers.
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September 2022 by James Pullen
I was out of state had my catalytic converter stolen. They did a great job replacing it . They are also very close to Enterprise rental if you need a temporary solution while your car is being repaired.
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August 2022 by Nu-Nu 225
Justin S took very good care of me great customer service had me in and out in no time very patient and polite Greeting me greeted me every time I walk to the doorServices: Tires
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July 2022 by Trenykia Augustus
I highly recommend this location for automobile service. Travis and Chester are both great to work with. No matter what type of service I come in for (oil change, wheel alignment, tires) they always give me their honest opinions regarding recommendations. They don't mind explaining things to make sure the customer fully understands what's going on with their vehicle. I don't normally write reviews but they definitely deserve recognition along with the entire Cortana Firestone team!!
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June 2022 by Matthew Walton
Lying to customers and trying to upsell useless add ONS and won't even uphold their own warrenty
