April 2020 by Olivia D
I don’t like to even say this, but the woman I talked to was so rude. I was inquiring about fabric for masks to help with our current situation and she shut me down quickly then told me to just google it.
March 2020 by Sara Yoshica Cooper
I try not to complain about people bc everyone has stuff going on but these are some very drab and unfriendly people that work at this store. If you stop and ask them a question, they act like you are bothering them. If you dont like your job, go work somewhere else and let someone have the position that does not mind helping customers and realizes it is their job to do so. I am so glad I found another fabric store. I now will only shop here if it is an absolute must! ☹
March 2020 by Danielle Fontenot
Reasonably priced. Nice selection. Very organized. Great clearance.
February 2020 by Tattles94
Rude and terrible service. When asked for assistance the was literally told, “what” by an employee as if I was bothering her. Followed around the store like a criminal. Not given my yellow slip in my hand, but instead in between the fabric. When the slip was misplaced, the cashier told me she’d look through all the fabrics to find it as if I’d lost the slip intentionally. Absolutely terrible service from beginning to end. When I asked the manager for the number to corporate office, she gave me a bogus number. The “ladies (?)” clearly do not value their customers. Will never ever be returning... bleh.
February 2020 by frann t
Everyone was so nice and helpful wasn't sure if I would get overwhelmed and I didn't
February 2020 by Kabi Boothe
The staff here is always helpful.
January 2020 by Vanessa Hoffmann
January 2020 by Christine Massey
Best place to buy all things sewing
January 2020 by Yulanda Knighten
Great store for crafts. I also learned they offer beginner classes to learn how to sew, knit, and crochet. I will definitely be going back.
January 2020 by Monica Hughes
So helpful the ladies cutting our fabric; wonderful selections; excellent customer service at checkout; good coupons so we saved money
December 2019 by Shannon Tanner-Blanchard
Becky is the rudest woman ever. Even my 13yr old commented on how rude she was. I will never come back to this store again. I myself work retail and completely understand the holiday frustration but that does not give you the excuse to act haughty and just nasty to anyone. I will take my need for quilting supplies elsewhere .
November 2019 by Lorraine leblanc
Loads of fabric and sewing notions, yarns, crafts...all good prices
November 2019 by T Gregory
Always helpful, great prices and sales.
November 2019 by Candace Robles
The female cashier who had the brunette blunt cut and vacant face tonight 11/8 at 5:30pm was atrocious. If customer service isn't your thing it's OKAY - find another occupation.
November 2019 by Sonjalita Stampley
They always have everything I need and the sales are awesome!!!
November 2019 by Madge Fontenot
Had just what I needed for an in & out trip and a coupon online to add to sale prices. Awesome shopping experience!
October 2019 by Ronda Davis
love love this store employees were helpful and friendly
September 2019 by Jeremy Gautreau
The store has items Hobby Lobby and others do not. Plus the new digital embroidery machines are awesome form beginner to advanced industrial. Well lit store with plenty of staff to help with any need as they are knowledgeable and friendly.
September 2019 by Candy Rox
I've worked in retail/customer service most of my life, so I can understand when an employee is having an off day, but my last visit at this store was really frustrating. I ordered a pickup for 3 packets of sticker paper. The total was $17 after a 40% discount for ordering online - the normal price per packet was $10.99. I drive to the store and find out via email that my order has been cancelled because "they didn't have it". I went in and found what I had ordered - they just didn't want to get it. I see there's a sale for "Buy 2, Get 1 Free." I bring it to the cash register, where another frustrated customer is saying "Fine, just take this." and handing the cashier money. I put my items down and suddenly the total is $39. I asked about the "Buy 2, Get 1 Free" discount. Cashier says the computer didn't pick it up. I say alright, then I'll just get one at regular price and use my 50% in-store coupon on it. Rings it up - $15. The 50% coupon hadn't gone through. I ask her to run it again. Nothing. I reiterate that I'm buying 1 regular priced item so the coupon should work. She agrees and then just stares at me. I ask if the manager could put in some sort of code or see what the problem is. Cashier says she's not there. Stares at me some more. The line is getting really long, so I ended up just paying the full price. Turns out, the frustrated customer in front of me had the exact same experience. I payed $15 for 1 packet, when I could have gotten 3 packets for $2 more. It was really aggravating to have an employee not do anything about it and then wait for you to give in like it didn't matter. Really disappointed.
September 2019 by Diana Hutson
I like this store, but it's a bit on the pricey side. I do like the organization of taking a number to get fabric cut. Sometimes hard to find someone to help you in the store when looking for certain items.
September 2019 by David Colson
Good prices. Good sales prices but not much selection of sale items.
August 2019 by Ptcustom
This place has everything you need for arts and crafts. My daughter had a blast picking out stuff to make necklaces and earrings.
August 2019 by Summer Time
My second time in the store, I went to get some fabric for our wedding. They gave us the fabric we needed but wouldn't cut it the way we needed it to be cut for our ceremony. I understand they may have customers that would bring back the other fabric but they wouldn't even cut it, even if we had kept the extra fabric.
July 2019 by Darla Steagall
My newest craft store, I love it! Better than hobby lobby
July 2019 by Micifus Johnson
Crafters often overlook JoAnn's while scouring the aisles of Michael's and Hobby Lobby, and that's a shame. While they have some of the same fabrics, they have lots of differing colors in felt, plenty of wood project items to choose from, egg crate, and beads you won't find elsewhere. They run sales just like the other two AND they take competitor coupons! Depending on what you need or what side of town you're on, its worth the drive.
April 2019 by Mary McClain
I really wish they had a better selection of quilting pieces. There were some jelly rolls, but I was hoping to find things like layer cake bundles.
April 2019 by Saud Dara
Got a pressing cloth for ironing wool dress pants. Very helpful and friendly staff!
April 2019 by Lynne Campo
JOANN Fabrics and Crafts is the best craft and hobby supply store on the Northshore. I prefer them over the two major competitors. First, if you sew, there fabrics are beautiful, the prices are fair, and the selection is great. It’s a REAL fabric store. Second, if you bake, they will have everything you need. And third, their decor is unique and their prices and sales are good. You can get inline coupons as well. The staff is knowledgeable and ready to help.
April 2019 by berta zweifel
Terrific store for the serious seamstress. Amazing selection of everything and friendly customer service (including a polite cashier) which is pretty rare these days. The only reason they did not get 5 stars is ridiculous retail prices. Yes you can get a coupon and they honor it very easily but if you check their prices on the Web you will see their prices are marked up beyond retail to start with. I don't think that is an honorable way to run a business.
April 2019 by Satchmo1991Music
This was my first time at Joann's, and I was pretty impressed by the selection. In particular, their fabric selection is the best I know of in the area. Nearly the entire left side of the store is dedicated to fabrics of all sizes, materials, and patterns. The staff there was very friendly, and the store well-kept.