June 2020 by Monica Johnson
Quickly found what we were looking for
June 2020 by Staci Tanner
Love this store.
March 2020 by Chiquita Oliver
They have a large variety of shoes and they always have good sales!
March 2020 by Lesia Lundy
Fast and friendly service with a great shoe sale!
March 2020 by Tina B.
Here is my e-mail to the President, Brent B. which he is referring to as demanding, intimidating, unreasonable, and just short of calling me an extortionist: "Having not heard anything back in a week, I am asking for assistance in returning the shoes and purse I bought on Feb.24th. The shoes have been worn and I know under usual circumstances a return would not be granted. At this point, the simple robotic corporate response I got from Mr. Robinson will not suffice. If Shoe Station cares about my business, they will have to earn it back and I'm not very confident in that at this point." The response from Brent B. is completely inaccurate. I did NOT demand anything (as seen above). The fact that he replied as such shows he is still not hearing what I'm saying. It's not about the shoes, or a return. I like the shoes that I have worn, so my ASKING (as seen above) to return them was not "to extract money" from the company but about principle. That's what HE'S making it about because the deplorable behavior of his employees was unconscionable when I was returning an unworn pair from the same ticket as the worn shoes that later I ASKED him to refund. He is now resorting to retaliation by trying to insult my character with false accusations. I was NEVER acting with intimidation. Let us not forget that the cashier was not just negative, but aggressive. As far as wanting "payback" for a "negative interaction", it's called earning back the customer's trust. I gave him a way to do that (very politely as seen above), he declined, and I will move on; but, not without letting other's know how they will possibly be treated if they shop here. The Shoe Station in Hammond Aire Plaza in Baton Rouge has the absolute rudest cashier, incompetent manager when it comes to customer relations, and a closed minded CEO & President. The following started from a miscommunication on the cashier's part and escalated from there. Why the incident started became irrelevant because it became about the cashier's aggression and the manager not controlling her. This is what the President & CEO failed to understand, as he only spoke on the incident that started it and not the behavior. The manager allowed the cashier to become, and remain belligerent and aggressive towards us the entire time. If I had raised my voice, called her a liar (yes she actually called me a liar) and got aggressive back, this possibly could have turned into a lot more than it did; but, I wasn't about to stoop to the cashier's level. The manager witnessed everything and never stopped it. The manager should have removed the cashier from the situation since she continually popped off during the conversation between the manager and me. The President & CEO did send the matter to the Director of Stores, who sent me a basic corporate response then I heard nothing until I started following up with those I e-mailed about this matter. Both the Director of Stores and the President & CEO ended their e-mails with "I hope you will give us another chance to earn back your business". Neither one would answer the question I replied with, "would you return to a store where you were treated so poorly, and with such aggression"? I should have also asked, how do you intend on earning back my business? When I finally stated I will not be shopping there again, I got, "sorry to have lost you as a customer". What they fail to realize, they have so far lost 5 customers in a week because I am deterring every friend and family member from shopping at any Shoe Station.
March 2020 by Lisa C.
I went in today for the Spring sale & it was great! Got myself 2 pairs of shoes & 2 pr for a granddaughter! One pr I asked them to order & because I didn't see on the shelf. Checked the computer & it showed 1pr. I went back & looked and there it was! The box was backwards so somebody may have been hiding it to come back later, but too sad! Lol
January 2020 by Meredith Foster
Pretty much the only shoe store we shop at, and always the Hammond Aire location ?
November 2019 by Jennifer Johnson
The workers are nice and the store is clean an in order the prices are reasonable
November 2019 by E Vincent
The shoes are fine, but the cashier was moving in slow motion and only one register was open. 8 people in line. They really didn't give a s%*&.
November 2019 by Louisiana Midwest
Great selection. Great customer service
November 2019 by Latasha Griffin
I would've given a 5 but when I needed help no one helped after asked I eventually found what I needed on my own. I was leaving out then someone asked was I helped. Customer service needs improvement other than that I got what I came for.
October 2019 by Loretta Robertson
Good customer services!!
October 2019 by Angela Walker
Love this place. Purchased 2 pairs of shoes and a Who Dat t-shirt all for under 120 bucks.
October 2019 by Seth Hicks
Good selection. Standard process but run good sales.
October 2019 by Demetria W.
I just purchase a pair of shoes that were displayed with the wrong price and several other pairs were there as well however the manager came out and all she could say was " ma'am we can't sell those shoes for that price". So I told her she needed to move the incorrect signage and shoes. She proceeded to speak with the cashier and returned to the back with the shoes and the wrong price still up. So what happens when the next customer comes in? Not sure if I'll return. Sorry Ma'am for the inconvenience and the incorrect pricing would have gone a long way! Well the manager needs training in merchandising and customer service!
August 2019 by berta zweifel
Dependable place for amazing assortment of shoe types and styles. Get their app on your phone and get lots of discount codes!
August 2019 by Donna Gaudin
Good sale day. Found what I was looking for.
July 2019 by Pamela Fields
Great strip mall with different types of stores to shop in. Love it
June 2019 by Shauntel Chatman
I am really big on customer service and the employee working this morning was great. I didn't catch her name but she gave a warm greeting to everyone as they entered the store. When she checked me out I couldn't help but to think how much care AMD concern she put just into situating and packaging the shoes, as if they were gold. She was also very thorough and checked each pair of shoes to make sure the sizes matched and there was a right and left shoe in each box. Great warm experience. I will continue to shop at this location.
June 2019 by Micifus Johnson
Every time I have been the store has been a wreck. The customers who have undoubtedly caused the destruction are loud and obnoxious. The cashiers treat everyone like a thief. Good place to buy larger shoe sizes especially since Payless is gone now. Not impressed with the prices, though.
June 2019 by LYNETTE Williams
I found some great not so pricey sandals ❤❤❤
May 2019 by Marcus G Owens
They have a really good selection of shoes but unfortunately I couldn't find larger sizes
March 2019 by Robbie Saia
It was clean well stocked
March 2019 by V G
Selection is good. Prices are average, with coupons available sometimes. But the customer service is deplorable. These employees are incompetent. The store is full of workers but nobody can be found. Another customer had to holler for someone to come ring up her purchase bc nobody was around. My cashier, shown as â€œSgerrisâ€ on the receipt, actually pulled out some chips (maybe Cheetos) as she rang up my purchase. She literally spoke to me with a mouthful of food as she completed my purchase. DISGUSTING. Last time I shopped here, they were about to reshelve boxes with my kids’ old shoes in them bc they were wearing the new ones & I asked them to hold the boxes at the register. The lids were open so there’s no way they couldn’t see the shoes were dirty and worn. But they had them in the stack to reshelve. PLEASE HIRE BETTER PEOPLE OR TRAIN THE ONES YOU HAVE.
March 2019 by Teressa Clark
I love this place
January 2019 by T Grant
Love their selection of shoes and boots...
December 2018 by Hugh Ramirez
Best deals on shoes, and FIRST CLASS SERVICE. Always treats customers with respect. LOVE IT.......
December 2018 by John Odum
Best shoe shop going.
December 2018 by Alexis Fleming
As soon you walk in shoes everywhere I ask a worker can I get someone to measure me and my child feet she was telling me that I have to go and find it and measure it myself but then another lady came and didn't know how to measure our feet so she had to ask for help so I left
November 2018 by David Campbell
I love the selection here!