February 2020 by Noah Megill
Excellent food and speed as well as perfect customer service. So glad I went.
January 2020 by Renee Gotreaux
Service was pleasant and quick. The food was delicious. Loved the smash fries.
November 2019 by Kimberly Meadowlark
Two words, Food. Poisoning.
November 2019 by Tina Mendel
Hot, Fresh, Delicious!!! Fast and Friendly service!!
October 2019 by Spiro Latsis
Good food and nice staff
September 2019 by Deidré Danielle Walker
Great experience. I asked Daijai for suggestions and she was very helpful. The food was fresh, hot, delicious. The patties could be a little more seasoned, but other than that it was awesome. The service from everyone was exceptional.
September 2019 by Kindra Roy
I was thoroughly impressed! I chose a bunless bajan burger and brussels! Seasoned and cooked perfectly! I wish we had one here in Lafayette! Customer service was awesome! Very friendly and helpful!
September 2019 by Terry Smith
I can't give a review on this place. Your on your own .
August 2019 by Day Robinson
Great customer service and delicious food! Not what you expect from a food court experience! So glad Smashburger is back open!
June 2019 by Kristen Hover
My family loves this place! Their burgers are so tasty and delicious. Their service was great, and I'm really glad we decided to try this place! My son is very picky but he loved his burger. If you love burgers, you will love this place!
June 2019 by James Kent
Good stop for a bite reasonable wait time
May 2019 by Invictus Carnage
Fries where great awesome service and burger was really good
April 2019 by Dhruv P
Not a great food at all. Of course pricey because of food court but not coming again.
April 2019 by Yi Yang
Everything tastes fresh made. I will recommend it over than five guys. Their smash fries is my kid's favorite.
March 2019 by Cajun Reseller
Ordered a simple thing. Burger with ketchup only. They put mustard on it. Person taking orders could care less. Theres a reason this place has bad reviews. I used to really like this place.
February 2019 by Kara Baumann
I already see low ranks so I am just going to add fuel to the fire.
February 2019 by P Lem
Service was quick and friendly. Presentation and the wrapping of the burgers are unique and different. However, once you bite into it, the single paddy cheese burger was dry and bland. McDees and BK would be a better choice.
February 2019 by Melissa Bourgeois
Out of lettuce, mushrooms, white buns and coke. $13 for burger, fry & drink and isn't wasn't good. Rude front line staff. Avoid this place, there is a reason why there is never a line.
February 2019 by MiMi Sanchez
Thanks Mimi for making my first time experience great.
February 2019 by Douglas B.
This place is closed for good. Went there twice and that was all thst I was going to give them. Didn't think the food was anything to get excited about. Glad they are gone.
January 2019 by Cara B.
Yesterday night I witnessed a young black girl being screamed at by two people who I assumed to be her superior , from what I gathered they were upset because she was late. I heard the white female say "I'm not clocking this bitch in" and I head the black older male who told me he was the general manager say "fuck no, she's out of here " I don't know what the situation was but I can't imagine anything was worth the verbal beating this girl received I was so astonished I got out of line. I will not support a business that treats its workers in this way. Especially woman. And to be belligerent and cursing infront of a full line is not okay. My daughter and wife were with me. My wife was so bothered by how they were speaking to this girl she cried in the car. We will not be back to this location. And we come once a week. Do not support this business
January 2019 by Kemp Honeycutt
I've eaten at Smash Burger in 5 states and this was the worst I've ever been to. They were out of fries, lettuce, & milk shakes. My burger was NOT right - under-cooked, and on a bun that was about 1/2 normal diameter. Long line prevented me from lodging a complaint do I just trashed it. Very disappointing experience. How can you be out of LETTUCE?
January 2019 by Jonathan Chambers
This place is absolutely disgusting and I'll NEVER eat there, as long as they run it as they do. You can clearly see all the workers playing with their hair and eating, while preparing/handling food. They dont wair hair nets in the back of the house, nor do they don't wash their hands. Mall job or not, it's still service industry and should be run as such.
January 2019 by Dan Cummings
This place is way too proud of their food. Too much money for too llittle.The mushroomm truffle burger and smash fries were ok but should be about 6 or 7 $ not 12. First time and last time.
January 2019 by Lol R.
Great food, friendly staff. My classic smash burger was delicious, worthy to be included on any menu.
July 2018 by Ellis F.
Whoever go here download the app first or ask to be signed up for the rewards program you get the burger free when you purchase a side and drink. Your total should come between $5-$8. That way you don't have to overpay for a burger. Also always go on Tuesday after 5 when kids eat free all you have to do is purchase an adult meal with a kid's meal and the kid's meal will be free. No one can ask you to provide proof of your child's age and you can use your reward on your first purchase. If anyone gives you problems just contact the corporate office in Denver.
July 2018 by Rebecca W.
They get an A+ for customer service, but oh my there just wasn't anything exciting about that burger. So, I ordered a BLT... a double patty BLT. I've had a burger from the other Baton Rouge Smashburger, so I know what a BLT burger looks like. First of all, I did not say hold the bacon, nor did I say hold the tomato. At the very moment I unwrapped my burger, McDonald's was starting to look great. Everything was lacking in this burger and it was just plain sad. I definitely got my double patty, but I think they held back on the incredible factor because that was definitely lacking. Their fries helped pop that 3rd star on there. They were hot, crispy and nicely seasoned. If it was just up to the burger, I would have just given 2 stars; one for each patty I got. The burger was greasy and there was nothing great about it flavor-wise that stood out. So, I did not do the yummy burger dance (yup, I usually do that when I get a fab burger). Let me get back to the bacon. Remember those burger commercials way back when? "Where's the beef"? Well, in this case, where's the bacon? There was 2 minuscule pieces that rested on the top patty, under the lettuce. Another question, where's the tomato? I think it got left out altogether because there was nothing red & juicy about this burger at all. That's usually how I expect to see & taste a slice of tomato. Sadly, they are not doing that well even at their Corporate/Towne Center location, so I am not sure if they were trying to redeem themselves by having a mall spot. Sad, sad because that plan is not working. This was just okay; mediocre mall food.
February 2018 by winnie boudreaux
January 2018 by Anthony N.
Quick lunch during my shopping spree to obtain clothing for my spontaneous trip to see the Saints play in Minneapolis. Lots of enticing options at the Mall of Louisiana, but decided to try Smashburger as I haven't eaten here before. One of their famous items is the Smashfries, shoestring fries tossed in olive oil, garlic, and rosemary. One suggestion I would have is for them to explain that somewhere on the board. I may have missed it since I was in a hurry, but when offered regular fries or Smashfries, I had to ask the difference. I got the bacon cheeseburger. Patty was pretty thin, but cooked well. The bacon was very flabby and cheap tasting. But the bun was perfectly toasted and had a great crunch. I think the Smashfries could do with a little less olive oil. That plus the oil from frying makes them too greasy. They did have a great flavor and aroma. At $11 for a combo, I thought this was a little pricey as the burger doesn't compare to something from Five Guys. Decent burger though, wouldn't be a bad decision to grab one.
December 2017 by Lloyd Harris
Burgers were ok..Tots was pretty good!.Was expecting more out of a 10 dollar combo meal!