February 2022 by Ted Nelson
The customer service at this store is horrible!! You have to wait at least 15-30 minutes for someone to even answer the phone. I have been waiting 20 minutes to get an answer. I hung up and called back, still no answer. If you expect any type of customer service, please don’t shop here!!
February 2022 by Graham Himel
I like the way Lowe's puts all their tools in one area, it's quite helpful. They have a great staff at this store too.
February 2022 by Jalonna Pajeaud
My fiancé and I went in on 1/16/22 to order some blinds and we were told that the person for that department was gone for the day & Knate overheard the conversation and offered to help. He actually stopped what he was doing and gave us his undivided attention. Knate was so helpful and knowledgeable and answered all questions we had and even made suitable suggestions. We were extremely pleased with the service and would definitely come back and ask for Knate.
February 2022 by Jacob Jackson
Have much better quality products but doesn't have an isle locator like home depot and doesn't have the same tools as home depot
January 2022 by Octavia Washingtin
The store is always neat and clean. Someone is always there to greet you when you're leaving out. On the o went they were not very pleasant, and DEFINITELY not helpful. We are doing some remodeling to our home, and I had to get a few things, when i asked for help from 3 different workers and they basically were like i don't know, or I'm about to get off ask someone else to help you. Still with all those attitudes i would still go there just because it's more convenient for us.
December 2021 by TJ Kennedy
The Lowe's store on Elysian Fields in New Orleans is absolutely the worst. Understaffed on 12/13/2021 at 11:30. One cashier in the main checkout section and one cashier at the pro desk. No staff to help in the hardware section. I get to the register with some bolts and washers in the cashier doesn't know how to look up the three letter identifier on the item to ring up. She tells me that I have to go hunt around the store to find somebody to give me item numbers. I was willing to try to walk her through and teach her how to do it but she wasn't having it. As a general contractor I could tell you that I hate Lowe's, absolutely hate going to Lowe's.
October 2021 by Daniel Tyrney
Nice Lowe's! Seems very large and has a lot of everything you want from Lowe's except for the electrical tools section. It was pretty pitiful. Almost nothing in it and what they have is mostly garbage no electrician would use as far as hand tools go. They had 2 pairs of knipex lineman pliers that are excellent tools but not a lot of people are familiar with the German company. It looked like Lowe's was phasing them out though, like they did with square D. Which leaves them with no tools worth buying. Nice multi meter selection though. Lots of employees working in every department it seemed except of course at the checkout. Still I didn't wait long either with a cashier or again when I went through the self checkout line. Get more cashiers or give me a discount for doing their job and I'll give them 5☆
September 2021 by k jones
They had no time to assist me, I literally left there and went to Home Depot , and I don't like home depot, ?
September 2021 by James Cook
This store has the rudest employees and managers don’t want help!!!! When you ask for a manager, the response is “ we got lots of managers” who you want!?”. Store manager Joe Banks is never available!!Must have trained the employees to never bother him with petty customers complaining of faulty appliances sold at his store!! Way to go Joe!! I’ll let every veteran I can know that this store doesn’t care who you are they just treat everyone as a problem they don’t want!!! Lowe’s has lowered its standards by allowing this store to operate as it does!!!! Time to move over to HomeDepot at least they care about their customers!!!
September 2021 by Jobrina Sathre
I enjoy the fact that most of the employees are knowledgeable about their products.
September 2021 by David Nelson
Fast Service Most Of The Time. Friendly Workers.
September 2021 by Marion S. Johnson
Lowe's is very busy at this time.Many needed equipment ,appliances,etc can be found there.The employees are pleasant and helpful.The outside staff take pride and care when placing your items in your vehicle.
September 2021 by Aishia R
I was greeted a few times upon entering. I had to wait for help as there was no specific person for appliances but it was a smooth process once I got help. My MNL loves her new refrigerator!
September 2021 by Rhonda Labat
I have never paid so much to have keys made....then it's buy 2 get 1 free...I needed 3 different keys so this special did not apply to me?
August 2021 by Jay “JayGee504” Gee
I have gone to this store several times because it's closer to my home than Home Depot. Each time I was disappointed with either poor customer assistance, poor inventory and/or poor knowledge of the store products. I usually always end up going out of my way to the New Orleans East Home Depot store and I am always pleased with everything when I go there.
