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September 2024 by Lartica Washington
The overall property, I give a 3. The manager Shuntare and the leasing agent Toi I give 5 stars. Tio is very polite and follows thru on things that needs to be done. They are both responsive and professional. I came in I can tell in the middle of transition. There are things thats need improvement, but management is new and I see proper steps being taking to bring the apartment up to the standards. I'm content.
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September 2024 by Asia Latson
My experience at Riverside Oaks people friendly, dogs, friendly I love the dog park they even a have place you can go barbecue and just chill with your family and friends know let talk about the short lady Toi. Toi have good communication skills an she does a great job with people since I’ve been living over here she has been helpful in every way if you need anything thing done in your Apartment just call the Office an Toi will send Michael are the black guy with the ball head I forget his name sometime
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September 2024 by tdiddy6060
Omg… so I’m usually not the type to leave reviews but today I have been blown away from the leasing management at this property. The property manager whose name is Toi was incredibly professional, patient with all my questions and knowledgeable about any and everything I asked her. In a city where most people are rude/unhelpful in the profession they chose, she was a breath of fresh air. I noticed how she interacted with coworkers and everything was genuine. If you are looking for a property where your management actually cares I know this is the place
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September 2024 by Ladarius Mcgee
Since Ms.Toi has been here Things have been slowly but surely turning around! She made sure to take care of all our concerning issues in our Apartment, We plan to stay here as long as she is here.
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September 2024 by Robyn Taylor
Toi has been fantastic to work with. She is very knowledgeable and helpful. Despite the previous management issues, she has been solid throughout all of these changes. I couldn't have asked for more a more helpful manager to oversee the process! Highly recommend!
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August 2024 by Kaylor Shumaker
I don’t live here but I’m giving it a review because residents frequently through trash over the covered parking area into my backyard.
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August 2024 by Glarings Eyes
Definitely not as advertised. Went 4 months with no dishwasher. I sent maintenance request 3 times and once verbally. AC was broken for 7 months and in the middle of summer. Sent multiple maintenance request. Racked up on electric bill to get 72 degrees but only went down to 78 degrees when it was 95 degrees outside! Constantly have cockroaches. We pay for pest control but i still have to pay out of pocket to deal with it myself. If there is maintenance be ready to be woken up at 9AM. Good luck to those who work a night shift and/or graveyard shift. One time i was woken up around 7 am for lawn mowing on a SATURDAY! and I worked a really late night, night shift the night before. Also, if they do maintenance inside your apartment they don't clean up after themselves. Oh the mess i had to clean up. Apartment managers are of no help and always have mean faces, specially the front desk, Toi. I always felt hesitant to pick up my packages because of her. I dont know if she just doesn't like me eventhough I've never worked with her before. They are definitely not here to help residents to have a wonderful living experience here. Just want to squeeze money out of you. The office also doesn't accept our packages anymore and if you miss a delivery, good luck. They have also knocked on my door for whatever reasons with no notice. Unsafe place. There were multiple shootings while i was living here. Trash everywhere. One day to use the pool. Laundry not working or broken and basically ate my money. Everything was painted over, insects, screws and even multiple blades. Unsanitary place to live. When it rains you need a canoe to get to your apartment. The road is gravel and full of potholes. The sewage never did get fixed in many places so it's always stinky. The only good thing i could say about this place is Sophie, but she left right away when i moved in here. I heard that they do accept Veteran's Disability as part of your income but i guess most places do. I would move out sooner if i didn't have to pay to cancel my lease after all the things i have to deal with. Make sure to ask for fees that are not included in your rent because I didn't see those coming. Most of them were not even mentioned on the lease on how much.THIS PLACE IS NOT WORTH IT. There's a reason why more than half of this property is vacant. I wish I listened to the other reviews. The price isn't worth the stress. This place stresses me out so much. I. Already looking for a new apartment eventhough I still have months left.
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August 2024 by Khandi
I visited this place back in April 2024, because I was looking for somewhere to move close to my daughter school. When I arrived I saw furniture all over the end of the street there. I went to the front office to speak with the lady and I told her I was interested in moving there. I then asked about the furniture on the street and she told me she was new and they had to evict several tenants. So I ask to view an apartment and she took me to one. She told me before I left that it'll be one ready for me in a couple of weeks. We emailed back and forward and I reach out to tell her I was interested more in the townhome and another lady reached out asking what unit I lived in? I was so confused, because I was living in my own home. So I explained that to her and she asked me do you want me to delete your application? I'm like no, I'm interested in moving there. I visited again 2 days later and she had deleted my app and had to ask her boss to reopen it. So then I asked about the apartment because now it's a month later and after all that the communication stopped. She told me she'll give me a call later that day. No call was made from her. So I called back 3 days later and even scheduled to view the apartment again with my daughter and no one ever showed up to the office during that time. I emailed and told her and she said submit your application again and we are waiving fees for a week. Then I go back to do the paper application because there's no way to do it online. We had another promising date with an apartment number. So now I'm moving again in another 2 weeks, but i don't hear from anyone. I stopped by one day and you can hear the lady breathing hard throwing papers because she see me walk in. ( i had to insert the last part if it dont make sense with the timeline)I call them and the lady said we'll call you back soon and she did to tell me I have an eviction on my record. I was pissed because I never in my life been evicted from anything. So now I go sit in her face to ask what's going on and she asked have you ever been evicted before? I told her ma'am in order for you to be evicted you have to be served, not pay your bills or not finish up on your lease. I have never in my life been in any of those situations. She mysteriously called the person over her and bam it's gone. Now again I'm moving it's now JUNE 2024. I sat in her office and she asked why are you selling your home? Then proceeds to tell me I'll call you before 3 today. The call NEVER HAPPENED. The last call I made was the 2nd week in JULY. Today is July 27th and I still haven't heard from no one. I hope and pray no one else experience this. 3 months going on 4 and they knew I was trying to move before my daughter went back to school. This in unprofessional and the all had bad customer service. ?
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June 2024 by Leah Falgout
Moved here 2 years ago... The managers we have now are relatively recent.. very nice and kind ladies... and doing the best they can under the conditions they're faced with.
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June 2024 by Glenn Garrett
I was displaced from the Jolie and Trai B and Toi C has made this an easy transition for me. My God bless them both
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May 2024 by Lakeisha Dotie
I Love living in one of there houses... They are the best Landlor They always get the job done.
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May 2024 by Monesha Cooksey
Miss Toi is absolutely wonderful, walked me through the entire process, she made the process so much easier for me!! She is the best, cabt wait to move in my beautiful apt i will call home in the next few days ?
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May 2024 by Keara Jasmine
Toi Carridine has been so helpful with assisting us , she’s been so easy to work with very nice and most important very professional!
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April 2024 by Alexis King
Came in today to view a apartment miss lady toya with so helpful I loved her attitude I’m definitely moving in soon (:
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November 2023 by Jobe Hardin
I just moved in and so far have nothing but nice things to say. Miss Sofie was so helpful and patient helping us complete all the things we needed to move in. I had a small maintenance issue the second day I was here and Maintenance came and fixed it pretty fast. All the staff I have met are very accommodating and want to make sure I'm happy here. I was worried about this place after I saw all the bad reviews from the past but I'm glad that its not like that anymore here. The office ladies definitely try their best to make this a great place to live. I'm sure I will keep liking that I chose to stay here.Edit to add I have been here 3 months now and still love it. Sophie and April are so helpful and really go out of their way to make sure they take care of the residents from what I can see in their interactions.
