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January 2024 by Lisa Everest
Outstanding Customer Service is so hard to get these days. They are all so Sincere, loyal and hard working. Michael is committed to his job, his family and his neighbors. He’s truly a champion for State farm. He will treat you right.
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August 2023 by Aiawods Roberts
Making my 3rd attempt to take a car off my policy from 14 months ago. We still being charged! treated us like criminals when we tried to claim a burst pipe in our home. They denied coverage. We will be changing carriers soon. never again with state farm. I'll pay more for better service
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May 2023 by Jen Hale
I cant say enough about Mike and his Team! They covered everything I needed to insure from my house, multiple cars and all my recreational toys. He always was a phone call away answering any question and taking care of any changes or updates I needed so efficiently and always with genuine care. Mike Alden agency is by far the best in Maine! No need to go anywhere else.
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April 2023 by Gina Snow
Always super helpful and prompt!
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February 2023 by Rufus Smith
they insured us for about 5 years.but when the cottage went up for sale they dropped us too fast.I was happy with them before that and would give them more stars if they they continued to ensure the house
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February 2022 by Mabel Macintyre
Excellent service and good prices
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February 2022 by Mike Swiader
It's an insurance company nothing spectacular LOL
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February 2022 by Roberta “Bobbi” Whitney
Kind people
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August 2020 by mzbecky10100
Class act! Great people!
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August 2020 by Rachel Austin
State farm have great employees that are always there to answer your questions.
The only thing I have an issue with is over the years I have noticed there prices are not very competitive compared to other insurances. Not necessarily the lady on the phones fault though.
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August 2020 by Tina LaBreck
Every time I need help or have a question I get great top notch service! I never have to call them back because they’re on top of everything and reach out to me.
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August 2018 by ralph DOUGHTY
Ive been with mikes office for abour 2 years now. My questions are always answered in a timely manner and have had nothing but excellent service!
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August 2018 by Wendy Brochu
We have been with Statefarm for 30+ years, (working with Michael Alden and
his team for the past several years) always excellent service! It's comforting to use an agent you can speak with in person when you have questions or a claim! We are a State farm family for life!!! 5 STAR rating all the way!!
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August 2016 by Miranda Everett
I have been with Mike Alden's office since May 2015. In Dec due to Holidays and some travel expenses I called the office and got dispatched through the call center (it was after hours by 3 mins!) I spoke with someone in the call center and asked if I could suspend my payment until Dec. 24th (automatic withdrawal from my bank account) The representative on the phone told me no problem that transaction would be suspended. I asked the rep. if I needed to call the day before (Dec. 23rd) to give the office my bank account number and give them permission to take that payment out. The rep. stated I should be all set and that they had my bank account info in their system. I continued my normal schedule and noticed on the 31st of Dec. that my payment was never taken out of my account. I called the office and asked them if my payment had been taken out. The women I spoke with on the phone stated that it was never taken out and that I needed to call the day prior to give permission to take the money out of my account. THE COMPLETE OPPOSITE OF WHAT i WAS TOLD OVER THE PHONE ON DECEMBER 18 WHEN I CALLED! I asked the women I spoke with if she would take the payment out today (Dec. 31st) She stated she would. I asked the women in the office if that money would be taken out today and she said yes it would be taken out on THAT DAY and to IGNORE any cancellation notices I was sent.That following Monday (Jan. 4th) I received A RECEIPT IN THE MAIL STATING IT WAS PAID!! Today is January 12 and I received my 2nd Cancellation notice, so I called the office and Spoke with someone named Ed. Ed informed me that my payment was never attempted to be taken out of my account until JANUARY 7th (this is now TWO WEEKS AFTER I had scheduled my payment to be taken out of my account) and he informed me that I needed to contact my bank. I called my bank and they informed me that MIKE ALDEN'S OFFICE DIDN'T ATTEMPT TO TAKE MY PAYMENT UNTIL JANUARY 5th!!!! (that's almost 3 weeks AFTER I scheduled to pay my bill). So I called the office back and spoke with someone named Jenn. I explained the situations and the dates and she stated "sorry you were told the wrong information, but we never received the payment". So not only did my payment not get taken out of my account, I have my insurance pending for a cancellation, I have 2 different insurance agents in that office telling me (in so many words) that it's too bad for me and to top it off when I was speaking to Jenn she stated to me "every time I tell you information about a date you give me a new date". The lack of customer service that this insurance company has provided has left an awful taste in my mouth. I asked to speak to Jenn's supervisor and was told her was out of the office, so I asked to speak to his supervisor. I was told that couldn't happen and that I needed to go through the proper channels. (because that worked so well for me in the first place!) I will be cancelling my policy with Mike Alden's office and I will be filing a complaint with the Better Business Bureau, The Attorney Generals office, as well as any other channel I need to file a complaint with until the wrong is made right. I WILL NEVER DO BUSINESS WITH STATE FARM OR MIKE ALDEN'S OFFICE AGAIN!!!!
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August 2016 by W A
I moved to Maine this past July and switched from Geico to Mike Alden's State Farm. Every single person at the agency is friendly, efficient and has been nothing but stellar in helping me with any policy issue that arises. I fully believe that the review from Miranda stated before this one has extreme circumstances over a series of holidays and non business days. I myself made a mistake and didn't update card information when my card expired - my agent at Mike Alden called me and made sure that my account information was up to date. An unexpected courtesy which was much appreciated. If you stop in to the office you're greeted with a smile and prompt assistance. I would recommend this agency to anyone in the area looking for a friendly face to supply their insurance needs and an agency committed to providing the best service to their customers.
