December 2023 by Stacy Hands
We recently adopted 2 kittens. I'm so glad that we chose this shelter to find our new babies. Every single person that we came in contact with was kind and caring. It was easy to see that they are truly passionate about finding loving homes for all of the animals. One of our kittens started sneezing a few days later and I called the shelter to let them know. They had me stop by and pick up antibiotics for both kittens that same day. The staff is amazing. If you're looking for a new addition to your family, I highly recommend starting at BCAS.
November 2023 by Savannah jones
I'm Giving Three Stars cause I Don't really have anything Good or Bad to say about this place. Okay yeah I do it's Hella far drive even if you live in the county. I had to surrender my cat because I lost my House and had to move in with Family and my cat " Converse" is too much to handle with Homelessnes.If some people read this and have a nice hme with no little kids ( Converse is scared of children) please think about adopting her she's a 7 yr old Tuxedo that answers to Connie .She wild o good with maybe older owner empty nesters or single ppl.
November 2023 by Crystal McGadney
I spent 3 weeks trying to gain the trust of (by feeding and petting)and capture an orange tabby cat in my neighborhood. I surrendered him at the end of October and placed myself on the list to be contacted if he wasn't claimed after the 72 hour window.When I went back to get him, they didn't even know if he had been neutered and then I was told he had a feline cold ( he wasn't sick when I surrendered him). It was recommended that I foster him so that I could nurse him back to health and he could be returned and neutered, at which point I could then adopt him. This day I spent 2hrs with that whole exchange to include filling out the paperwork to foster this cat. I received a few emails about adoption and the day before the cat was scheduled to return for neutering i tried to contact Sarah in the adoption area about a scheduling constrain with pick up after the procedure. He was neutered on 3 November and when I dropped him off that morning the girl at the desk told me they would reach out and let me know when the procedure was done because yet again he was not on the schedule to be neutered. I phoned that afternoon to inquire about him and if I could come get him. No answer after approximately 6 phone calls between the 3rd and 8th of November and theleaving of 2 messages to Sarah in adoptions, someone finally answered the phone and told me the cat had been neutered on 1 November,(which wasnt accurate because he was still in my care at the time)and referred me to Sarah who told me that he had been adopted out. I was not only this cat's foster but I made it very clear of my intent to adopt the cat as well as attempted several time to leave her messages. There was no language in her emails to me that he would be adopted out. I left a message for a manager on 7 November that was never answered so I drove 40 minutes to get there to speak to the manager. I believe her name was Carrie. Though polite I failed to see where true culpability was assumed for this injustice. I explained to her the situation and even brought print outs of all the times and dates I phoned them about this cat, email traffic and travel log from my GPS (to show he was not neutered the day the claimed he was). She barely glance at it and proceeded to try to pacify me in a feeble attempt to empathize with me because she also "lost a cat." I explained to her that in the time I established a bond with this cat my 12 year old autistic son had as well. He loved him and he was the reason this was such an unfair situation. She told me she could no revert the adoption but could call the adopted family to see if they would rehome( a moot point that I don't truly believe took place). She offered to let me adopted one of the other cats they had but as I stated my son bonded with that cat, I nurtured it back to health. This gave the appearance that I was used for my time, finances and home to foster a cat i wanted to keep but didnt get to. I was very deliberate and intentional about wanting this cat and the ball was dropped. I asked for the carrier I had brought and left when the cat was surrendered, said thank you and left. This ineptitude was beyond unacceptable, and yes I was and still am a little upset because my neurodivergent child doesn't understand why the cat isn't here. I believe the cat was already slotted for adoption which was the reason for no one returning my phone calls or picking up. There doesn't seem to be adequate organization which is the reason this happened in the first place. Being told that some fosters decided not to go through with adoption just recklessly placed me in an assumed category. The incongruence in communication and inability for them to remedy their egregious error is the reason why I'm writing this. Surrender, foster and adopt elsewhere. I read reviews of this establishment where this had happened but I figured I'd give it a chance. This happening once is a mistake, several times it is by design and its their culture. They need to do better instead of trying to simply e
November 2023 by Tatiana Eskridge
Unorganized, lack of accountability when making a mistake and makes little to no attempts to rectify it, disrespectful in conduct, using people for services (fostering) and not following through with planned adoption. The department of health and human services needs to clean this organization up! The animals are not the issue. This facility and the people running it needs to be improved greatly.
November 2023 by H S
Their site says they open at 8am but when you get there they tell you they open at noon. Very unfriendly staff. We had 2 dogs we wanted to see and arrived there just before 11am and they said we'd have to come back after noon. We'll look elsewhere for a dog.
October 2023 by Lisa Campion
Horrible adoption services. The security guard was better at helping than the actual staff. They aren't knowledgeable on dogs or animals. So educate yourself and be ready to not be helped with picking an appropriate pet for your family. The dog I adopted wanted to kill my cats and not every animal can be trained at an adult age to like other animals. I took the dog back and they were very rude about it. Dont rely on them for info. It's basically like grabbing a random dog off the street and hoping for the nest. Not helpful or informative at all!!!
October 2023 by Lucille Kaplan
If you report a case of evidence-supported neglect or abuse of an animal, do not expect ever to be permitted to learn whether this agency has taken any corrective action to help the endangered animal. I went to this agency to file my report in person and was allowed to speak to a senior field investigator at that time. She gave me her e-mail address and suggested I write her in a week to check on any progress, but then ignored my e-mail completely. It is now months since I sought an update. I may be able to persuade this agency to provide me with some indication of whether this animal has survived and been helped in some way if I travel to the agency again in person and refuse to leave until I receive some information, but after providing verifiable evidence of neglect, only to be deceived into expecting a subsequent case status update, I no longer expect anything at all from this agency. All I asked for was action squarely within the mandate of this taxpayer-funded agency, but my good-faith request for service to help and save an animal was apparently laughed at. I am glad I no longer live in Baltimore Co. Animal service agencies elsewhere in MD function far better than animal services in Baltimore Co., which seems not to have kept up with modern standards of practice in its field of operations.
October 2023 by Yvette Gregory
I called Baltimore county animal control. I told them I'm a caretake of a hospice patient and when we try to enter the patient's home a stray cat under the house that is trying to go inside the house. The representative from Baltimore County Animal Control stated I needed to trap or contain the stray animal then they will come get the animal. So I have to do your job??? What the hell, you have no equipment and no protective gear, you need to do your job. -1 star is the true rating.
August 2023 by N D.
I visited this place, it is roomy for animals, has abit sad vibe. I will try to adopt from them when I can. highly recommend. really nice friendly staff.
June 2023 by Katie Veader
Great dog adoption experience. Kind staff. Very clean facility to care for the animals.
May 2023 by Brendon Sadowski
I had an animal services officer enter my apartment today and I must say she was very courteous and straightforward. She didn’t treat me like a piece of trash and I appreciated this and thought it was best to come and give her a five star review, unfortunately I do not remember her name but she was very professional and deserves a raise!
May 2023 by margaret Buckley
Very friendly and helpful employees. Clean facility. It is clear everyone is interested in animal welfare.
April 2023 by Nicholas Murray
All the good dogs will be adopted right out from under you it was run by an inside job I was at the adoption center not even 20 minutes before they opened and the already had someone looking at the dog.I've been calling about for over a week and they called me to say that it was ready for adoption. I got there and the dog wasn't even adopted yet and they said someone's looking at him and I said you guys called me and I left work brought my own dog here was here in 20 minutes and all of a sudden someone's looking at the dog magic.I even had the finder take the hold off of it for me and the dog wasn't even on the adoption website.Their excuse is it's our policy first come.So my recommendation is if you get a similar situation where there's a finder's hold on a dog you make sure that you're there the minute they open and there's a manager involved.
March 2023 by Carolyn M.
people that work there do not tell truth about if animals are there or not also if a small dog goes there it is given to a rescue and not put up for adoption to public [cost for dog at BCAS is $50 same dog at rescue $200 an up] there excuse is that they do not have room [shelter is loaded with large dogs mainly pittbulls that no one wants] this discriminates against people who can not afford rescue prices or on fixed incomes but want a furbuddy
February 2023 by S
Adopted a “spayed female rabbit” took the rabbit to my vet for a wellness check bc the rabbit was spraying and found out it was a half neutered male rabbit. They chopped one of his balls off and called it a female. Now I am 500 dollars down getting what they did fixed and helping the poor little guy. I called twice and no one got back to me either time after two weeks the third time I called I talked to a therapist medical dept who said they had three exams done on this rabbit. I don’t know what type of idiots they have working there but this rabbit clearly had two balls and make parts. They won’t reimburse me or do anything for me.