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October 2023 by Michael Butler
This store is amazing, especially Alec. We had a whole home audio system installed in our new house and we live in Arlington, about 1 hour away. Alex has been fantastic at always helping us with any issues as well as driving out to our home and helping us. I would recommend this store to anyone who is looking for home audio, especially Alec as his customer service is above anything I would have ever expected!
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December 2022 by Gaby Puyans
On December 21, 2022, I had a new entertainment center set up by Gramophone. From start to finish I received exceptional service. My consultant Romario was knowledgeable, attentive and understanding of my needs and timeline. My installation was excellent, both Christian and Enzo were kind, efficient and accommodating. They treated me and my home with utmost care. Took the time to show me how to use my new entertainment system and ensured I was happy with the setup. Overall, I would highly recommend Gramophone for all your entertainment needs.
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December 2022 by Enrique Marchand
Gramophone sales representative Alec Hughes professionalism and dedicated attention to his client made our experience incredible. Alec made himself available from the initial visit to after the project was completed. Alec’s sales practice, being so knowledgeable and his awesome personality for work, have clearly demonstrated that for him and Gramophone customer service is paramount!!We strongly recommend Gramophone to anyone who is seeking to build a home theater. Alec’s installation process of talking you through the project was so detail. Their two installation technicians were superb, very clean in their work performance, incredibly knowledgeable and respectful. Great job Gramophone and see you when we expand our theater in the near future!!Thank you Alec for the smooth and incredible experience ????
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October 2022 by Segun Daramola
After a disappointing experience with a competitor, I reached out to Alec Hughes at Gramophone, and from our initial conversation up to install, it has been a wonderful experience. The attention to detail, promptness in response, knowledge and understanding of the need. The installation team was very professional in the work they did. I am always very weary of folks having to cut through my walls and stuff, but it's like they were never there, the workspace was left cleaner than they met it actually. To the sound experience, it is everything that was expected, the product they recommended is great and I definitely recommend this company for anyone looking to build out/upgrade a home theater system, you will not regret it
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October 2022 by Linda Davin
Exceptional service from entire Gramophone team, including Ron from management, Barb from accounting, and Pete, an outstanding Quick Response Service Tech. They worked with us to address our home theater needs and Internet support. Maintaining excellent client relations is a focus of this company. The staff creates a user friendly experience in every way!
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October 2022 by Anthony Bowden
Service was excellent. Alec Baldwin took very good care of me and wife through the purchasing and installation process for Kaleidescape Terra server and player. He was professional, courtesy, honest, and knowledgeable about the products He went the extra mile to make sure we were fully informed about the product and was comfortable with the purchase.
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October 2022 by Stacy B
Lots of helpful, knowledgeable staff attention for a purchases big and small… and for the long research time (I take my time). I’m a big fan of buying local and can’t recommend Gramophone and the two fellows who helped me, first Quinton and most recently, Romario, who was very helpful in letting me decide between a halide and laser projector.
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October 2022 by CLIFF Eichel
We were having problems with our homemade network. Called Gramophone and they came out and created a network for us of just what we needed.The installation went very well and the guys were very friendly and professional.I would call Gramophone again.
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October 2022 by DAVINDER SEHMI
Terrible service. Inattentive and inexperienced. Magnolia is much better and better priced.
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September 2021 by Lee H.
I've been a customer of Gramophone in Gaithersburg & Timonium for years - from small purchases as a student to having them do a multi-room installation once we moved into our new home a few years ago, and many additions since. I've been reading audio magazines since junior high and am admittedly fairly particular with work done in my home. I've learned that I can trust Gramophone to have a great selection of products, staff that is knowledgeable about them and how to make them fit my needs, and installers that have the same attention to detail that I do. They also stand behind their work and are available when the occasional issue arises, somewhat of a rarity these days and greatly appreciated. I've always had a great experience even though I'm clearly not one of their bigger customers, which obviously speaks volumes about who they are. If you want a great home audio/home theater setup by a knowledgeable team you can trust to get the job done right, then go to Gramophone.
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August 2020 by Phil W.
Great! They installed our sound system throughout the house and did a remarkable job. We have had great customer service too so I would highly recommend
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August 2020 by Tim Hafer
I reached out to Gramophone by Email. The response was quickly answered by "Ricardo" He was knowledgeable and professional. Ricardo answered all my questions. As a business owner myself; service is everything to me. Ricardo made my purchase personal, easy & professional. Thank you for having quality products in stock with a knowledgeable & professional staff.
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March 2020 by Nick C.
I have personally worked with Andrew Davis from Gramophone and from my first visit to their showroom, I was blown away with the size of the facility. They have individually niched rooms with the most sought after equipment an audiophile could want. My wife and I recently bought an older farmhouse and I visited them for some home automation needs, I quickly discovered they offer that and so much more. The staff is so friendly and they explain things so that we both can understand, the selection is unparalleled and aftercare service has been wonderful. The only real problem with Gramophone is I pass their showroom on my way home from work and I have been spending a bit too much time and money lately! I would highly recommend this operation and team. A+ in my book
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August 2019 by G K.
Tony Ferrante (Gaithersburg location) provides superb service! He visited my home and spent several hours ensuring my A/V system was optimized for both movies and music using my Denon AVR's Audyssey XT32 feature. He skillfully tweaked the Audyssey results to further enhance the sound. His experience and patience were exactly what was needed to turn an average sounding system into one that I can really enjoy. I appreciate his excellent customer service approach and willingness to share his expertise. I am replacing the A/V vendor that I "inherited" when the house was originally built with Gramophone. Thank you, Tony!!
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July 2019 by Michael Tenia
Great AND helpful staff.
