September 2023 by Sally A
They’re always incredibly slow, incompetent and have the worst customer service. 1/10
September 2023 by x
hit or miss forreal, sometimes it’s great but after last time I will never go back. i did a mobile order and the fries were so hard I couldnt even bite into them, seems like they refried old fries, asked for no tomato but I got two tomatoes??? asked for no ice got ice and I asked for spicy nuggets and she switched it right before she handed me it otherwise that wouldve been wrong too. I was the only car in the line when I pulled up so i’m not sure what the issue was.
September 2023 by Janae Hughley
0 stars! Today, Sunday August 27, 2023 at approximately 4:18pm, my family and I arrived at the Wendy’s located at 6242 Greenbelt Rd, Greenbelt, MD 20770. I ordered a $5 biggie bag with a double stack sandwich, medium fruit punch, large fry, 2 additional 4pc nuggets and 2 additional medium fries. We paid and were instructed to pull up, park in front of the restaurant door and wait for someone to bring out our food. As we waited for our food, I noticed an employee standing at my window. I rolled the window down and he proceeded to hand me my food. I’m not sure if he is nonverbal on a regular basis but there was absolutely no communication during this entire exchange. Not even, a simple “have a nice day”. Before pulling off, I checked our order to ensure we weren’t missing anything. At that moment is when I noticed what should have been a 4pc was actually a 3pc nugget. Another car pulled in front of me so I waited for the employee to come back outside with their food so that I could notify him of our missing nugget. I rolled my window down and politely mentioned that we were missing a nugget from one of our entrees. He never once made eye contact with me, or even acknowledged what I said before proceeding back into the building. We waited about 7 minutes as we watched him run back in forth between orders. It became clear that he had no intention of addressing our issue. So my husband volunteered to go inside and mention it to a cashier and purchase 3 bottles of water. When my husband returned to the car, he explained the woman at the cash register, who we assume to be a manager, was very nasty. She was a short, black, African American woman (I am black too, so this ain't THAT) with a bun. She began to challenge my husband as if he were lying about us missing the nugget. She interrupted him and claimed he wasn't listening, when in reality, if she had allowed him to speak without interruption, she would have understood the situation. After going back in forth for about 3 minutes, she finally gave him a fresh 4pc nugget and we left. I typically don't write (negative) reviews, especially not for fast food establishments, where customer service can often be subpar. However, experiencing two negative encounters within a span of 10 minutes prompted me to share this experience. To both the nonverbal young man and cashier who defended the missing nugget as if her life depended on it, I recommend searching for new employment. Numerous local warehouses are hiring, which could offer you roles without direct public interaction. Be blessed.
September 2023 by Deja Harris
My burger was dry & literally thrown together, I had a spicy nugget mixed in with my regular nuggets , I told them light ice & had over a half a cup of ice .
September 2023 by Jay Ross
Took my order, made me pull up and wait only to not have the pretzel buns for the pub burger.
August 2023 by Matthew Trimas
Standard Wendy's, they did get my order notes right which is always a good thing to
August 2023 by Dave poole
Don’t understand how the sign readsALL EMPLOYEES MUST WASH HANDS BEFORE RETURNING TO WORK in the bathroom but the bathroom has not had hand soap in there for over a 4 days
June 2023 by Vanessa Fleeton
CASHIERS SHOULD NOT HANDLE FOOD/DRINKS. PERIOD!!!! Regardless of what the Manager says. He should know better.
June 2023 by iAm Vegaz
If I could give this place 0 Stars I would , Just terrible , workers are all playing around not doing their jobs. Line moves extremely slow if you want food go somewhere else but if you want to wait 20 mins plus to get food visit them
June 2023 by David Vasquez
I came in today with multiple orders. I can understand how it can be annoying especially during the lunch rush. I received excellent service from the staff and especially Edwin. He was courteous patient and kind. Some of the best customer service that I've gotten anywhere. If you stop by and Edwin is working I guarantee the service will be great.
May 2023 by Daniel Garrett
It never ceases to amaze how one employee can change the whole atmosphere of a place, just by being 'pleasant' and at least 'willing' to be so!But it's important to KEEP-N-MIND, WE, the Customer can Help with 'That', by being so Ourselves. You know, Kinda spread God's Goodness around a bit.i'm not suggesting it works all the time, people ARE people. But @ THIS "WENDY'S", i've had the Most, Success! "WE" treat each other politely, respectfully, and between You & i, for some unbeknownst(?) reason, even my Burgers Taste BETTER!Give it a try. You'll never know,until You Do So!♡
May 2023 by Clyde Powell
Breakfast was hot fries were good, didn’t really care for the Swiss cheese on the sandwich
May 2023 by Sara Asbury
Man at the drive thru taking my order was very rude to me and the customer ahead of me. I ended up just driving off and not getting anything.
May 2023 by Shiey White
Hot, fresh and delicious. Staff is welcoming and friendly. Greatly appreciate this at this day in age.Parking: Plenty of parking spaces around and near restaurant. This location is right by the mall so parking is plentiful.
March 2023 by Seymone Reid
I ordered the Bourbon Bacon Sandwich meal (drink, sandwich, and fries), it was SO good. I prefer this option over the Baconator, it's the sauce that makes the difference.
