August 2023 by Kristina Kasper
Overall had a positive experience. Was in and out in 10 minutes. My only complaint is there was one employee who did not greet us upon entering the store, and instead purposely avoided eye contact and moved out of sight. She clearly did not want to help us. The other employees working were very friendly and professional. The space was very well organized/laid out, and clean!
July 2023 by Mike Hall
I went to this office to do a foreign currency exchange. There are a great deal of rules associated with currency exchange that are not documented on AAA website, and should be. Especially limits on transaction size, which forced me to do a 2nd transaction with a bank.
July 2023 by Michael Huggins
Nice people. Service was kinda slow for an appointment for tire repair. Took an hour and a half. Thank God I had an appointment.
June 2023 by Lady Truck
I went there to get a travel agent for my cruise coming up. And to get that travel insurance. They have on cruises. The travel agent said he would email me ,when he did not I called him and then he said. He will call me back and he has not? It has been Five days since I have not heard from Hi M. I have used triple a before and I have never been through This. i am very surprised and disappointed
June 2023 by Nina Chollet
My customer rep was wonderful. A comfortable environment. I was in and out for an International Driving Permit in less than 20 minutes. Passport pictures for it are free if you are a certain level of membership.Travel shop, travel agents/planning, life insurance, and a car repair facility available at this location.
May 2023 by X W
Disorganized. Get a second opinion on any repairs they recommend.Edit: after getting a second diagnostic done at a different, non AAA shop, it has been confirmed that I was given misinformation from the Timonium AAA (I have it in writing). Do not trust advice given by Robert H. He was not only extremely unprofessional in his communication, he also gave me misinformation and I am now having to pay for HIS mistake and I am going to have to fight another towing fee through AAA member services.Pay attention to your work! You have a responsibility to the members of AAA to not lead them astray and cost them a bunch of unnecessary fees. Absolutely disgusted.
May 2023 by M Jableek
Went in to get information on traveling to Colorado and the location didn’t see knowledgeable on where to start. Directed us to an AAA online book and didn’t really give us any direction on attractions, amenities or reasons why AAA would be the best solution. Looking for a new travel agency
April 2023 by Rosalind Clemons
Everytime I've made an appt to bring my car here for service, they cancel it . This time, they sent me a text saying i canceled the appt, but i never did. Obviously, they have integrity issues here. I'm not sure why they aren't interested in servicing my vehicle because I've never had work done at this location. One time, i went into the location to schedule an appt. I was told they didn't have an appt for a couple of months. I had service done at the location that closed in towson. I never had any issues at that location. Maybe certain people aren't welcomed at this location
March 2023 by Karen B
I love my AAA Roadside Assistance. I wish I could speak as highly about my local AAA Car Care Service Center. I made an appt online for service at noon today at this center. I received a confirmation of the appt, which included a Confirmation Number. When I arrived for my appt, I was informed by Chris W that their next appointment wasn't until 1:00 and it was not my name listed for that appointment time. I showed Chris my confirmation and asked if I was in the correct location. He replied, "This is the correct location, but all of my guys are on lunch break right now." He asked if I would like to schedule a "definite appointment." I replied, "I have a definite appointment for today at noon." He said, "I know, but it didn't come through; the online system is relatively new and can sometimes not work correctly." I'm not sure why that is the customer's problem. I rearranged my entire day to be there for my confirmed appointment. If they are aware that there are problems with their online system, perhaps they should disable it so other members do not waste their time. If this is their idea of customer service, I won't be back. I do not recommend this service center!
March 2023 by Paul Walsh
Had my car in for a Radiator Service. A week later it has leaked all of the fluid due to a stripped radiator plug. Service Manager claims that they only pump/suction the fluid out and don't drain it. Cost me near 1K to get a whole new radiator (different service station). How do you figure the radiator plug threading got stripped when no one but AAA touched it? They took no responsibility. I won't be back.
February 2023 by Brian B.
Do not use the travel agency unless you have every single little detail about your trip. In which case save money and plan it yourself. I received no help planning a trip I am going to take. they didn't even try to figure out anything about my plans for the trip; Like: when do you plan on leaving, how do you plan to travel, what type of places are you planning to visit, economic or first class. Nothing. I have always been told that AAA is a service for wealthy white people, and after the experience I had today I am inclined to agree with them. What a waste of time!
January 2023 by Bonnie Shaw
They were able to get the car fixed in 1 day. However,they were overpriced for a tire replacement. Unfortunately AAA gave my daughter bad advice as to where it had to be towed to on a Sunday. She should have had it towed to a tire place closer to home. She was very upset and didn't know what to do.
January 2023 by Scott Berkheimer
Really helpful! Transferred two of my father's vehicles to me in stressful times. Made my life much easier. Shout out to Theresa for taking care of me!
October 2022 by Nancy G.
Went in for maps of New England for a fall foliage tour. There was not one map of any state north of New Jersey, aren't maps for Trip planning one of the main reasons to be a member?
October 2022 by Elena Storey
The towing service here and for AAA has been amazing during my experience. But, the Car Care Staff and how they handle situations is unacceptable. I was told that I had to move my car so that they could use the spaces. It was unacceptable and to give your customers a scare tactic was unprofessional. I will not be recommending anyone do service here again. AAA itself has been alright during my incident, but the service at the Car Care Center has been unprofessional and untimely. I myself had to call them to ask about my car, when I should have gotten a phone call from them. I do not recommend this Car Care Center.
