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October 2023 by Tricia McCracken
My teen has loved learning electric guitar from Sanil. He is a great teacher and lover of music. Thanks for being an inspiration Sanil!
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September 2023 by Maddie N
My son needed an instrument for school (and told me the night before). I was able to walk in and rent -to-own a saxophone within 5 minutes. The man who helped us was very kind and informative!
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January 2023 by Kivuvu Osias
My daughter has been taking music lessons there for about 6 months now. They have a dedicated staff, great customer service and lots of music instruments and books to choose from. Definitely recommend!!!
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October 2022 by Sara Fore
We have had a very poor experience dealing with getting a trumpet repaired with Music and Arts. They have had the instrument for 4 weeks and my son has missed 2 weeks of class. We are paying $155 to have the tuning slide repaired and the instrument cleaned. When I asked to borrow a rental for 1 day for his class, Jake (the manager) said no and that he couldn't let instruments leave the store "all willy nilly" like that. I understand this is a busy time of year but 4 weeks? They have lost a customer.
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June 2022 by Pamela Shaw
You never know just how helpful the employees in a store can be until you have an unusual request. I was in last week with a non-musical issue I was trying to solve. My question spurred their curiosity and they successfully solved my dilemma! Thanks guys!
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April 2022 by Rochel Schwarz
They weren’t fully clear on their rental instruments store credit policy. I was told originally I could use the credit to anything in the store. When I was ready to return the rental instruments I was told I could only use it towards an orchestral instrument. Had I known that I would have returned the instrument earlier. I would have bought a simple keyboard. When I mentioned this to Scott he said he couldn’t do anything and denied saying I could use it for anything in the store. The least he could do is offer a refund on the last months rent which was only charged a week earlier or make an exception. Make sure you’re clear on the rental terms especially if it differs from the written contract. Have all the options in writing. It was a disappointment.
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April 2022 by Sam K
Aaron is The BEST!!!He has through knowledge and took time with me to guide all the technical stuff.Very pleasant, professional and knowledgeable...
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March 2022 by M A.
Scott took the extra effort in educating me about my guitar, in midst of managing the desk and phone calls. Loved his enthusiasm and appreciated the customer service. My new music shop. Thank you. Monty
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October 2021 by James Ochab
I asked Scott if I could get help putting on my violin strings. I wanted to learn how to put the strings on properly but he just charged me $20.00 and sent me out to wait. Then the bridge wasn't even straight and he just put it in place without even tuning it. I thought music & arts was like professional or something. I guess I'll just watch a YouTube video next time. Thanks for disrespecting me and my instrument.
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September 2021 by Joey Franzoni
Scott made my visit a joy. Make sure to ask him to play some of his fantastic banjo music!
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May 2021 by Joe Weaver
Sam the manager is great and lovely.
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January 2021 by Anthony Kimbala
Poor service. Had a few issues/manager never fixed. If you want customer service look elsewhere.
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October 2020 by Gabrielle Folson
I called for information about a trade for my violin that was too small and the manager, Sam, was very polite and very very helpful.
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September 2020 by Kristen Fioravanti
I had taken to them my daughter's violin that had a string pop off and was needed for virtual learning! I anxiously called the store and my call was answered on first ring by Sam. I mentioned to Sam what I needed and he insured me that the store was capable of helping me out in no time! Sure enough when my husband and I entered, we were greeted by both Sam and Aaron. Both gentleman helped us out with re-stringing the violin, tuning and giving us overall knowledge on what to do if strings come undone and how to re-tie. We had excellent service and would gladly be returning customers if need be!
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March 2020 by Ehren Wright
Sam was very helpful. Great store for all of your musical needs.
