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November 2025 by Ξʀɪᴄ
This experience is entirely with the Body Shop. I had a fender bender on a non-Ford and heard great things about the work Dennis Keller and his team do so I got a quote. The whole process was great, I sent images over text and got a quote same day and scheduled it. Took about a week, but the work is flawless. The paint match is so spot on, you could never tell anything happened. Not only was the dent gone and paint spot-on, they washed and detailed it too. This team went above and beyond my expectations and if I ever need body work again, this is who I’ll be contacting.
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November 2025 by Jeanette Royster
Rico has been one of the best in the Quick lane. He made my experience at Ford be one that I will never forget. Making sure I am taking care of every time I visit. His hospitality and friendliness is a 100%. He makes you feel valued and always makes sure you walk away happy.
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October 2025 by Violetta Voronina
This location is awesome!! Corey helped us a lot and went above and beyond. Jeff was also a huge help and so was Del! Staff was great and didnt pressure us into anything and listed to concerns. Highly recommend- you wont be disappointed!
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October 2025 by Hunter Buchanan
Wonderful dealership. They managed some difficult and complicated repairs on my car and did a great job. They were very professional, communicated well throughout the extended work, overall great customer service. What I wish more dealerships would model after.
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October 2025 by J
Wasted my time with low trade-in offer. Wouldn’t match CarMax offer. Then called hours later and said they would match CarMax. Wouldn’t recommend this place to my worst enemy. Koons Chevy is the best experience I’ve ever had buying a vehicle.
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October 2025 by Timothy Beam
Our best dealership experience, by far.
Tom Miller, our salesman was excellent. We called about a truck they had listed online. He said he would hold it for us, so we were willing to take the two hour drive. Everything went great, there was no pressure in purchasing additional warranties or add-ons. A few of the staff, including Tom ended up staying pretty late for us, just to finalize the paperwork. Several weeks after taking the truck home, we got a call from Tom, about them acquiring the second set of keys. They overnighted the key, along with the aftermarket key fob for the remote start. That alone ended up saving us at least $500. Super happy with the entire process. We highly recommend Al Packer and Tom, they will absolutely take care of you.
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September 2025 by Ben
Melissa Laubach was my salesperson. She really took the time to show me all the features of the vehicle and really listened to my needs. I will be buying my next vehicle at Al Packer’s because of her. Thank you for the great service and help.
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September 2025 by Ezra
Hours listed are not for all departments, Ford is not aware of that
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September 2025 by D D
Just bought a 2025 Ford Explorer St-Line this weekend and the service was great. I was greeted right away and I was in and out of the dealership within 2.5 hours driving home in a new car! Everyone was friendly and they didn’t try to haggle you into anything. They just gave you the options and let you make the choice.
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August 2025 by Alessandro Vitale
I have purchased Many trucks over the years from Al Packer the sales team is great , but a true testament of a great dealer is the service department. This time I dealt with Josh the GM & Tom in sales for me new 2025 King Ranch F350!! They took care of all my requests & my after market additions!
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August 2025 by Chester Karwowski (Ski)
I am disappointed they don't sell any cars other than Mustangs anymore.
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August 2025 by Randolese Mills
This location was very quick and repairing my vehicle, which needed a whole new engine. They were kind and courteous and didn't waste any time in letting me know what needed to happen from one moment to the next. Great partners to work with.
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July 2025 by Jere Branch
What a great experience buying a vehicle.
I took a chance and a 2 hour ride to look at a truck. The vehicle was exactly as described and fairly priced . The process was quick and easy with no gimmicks.
Salesman Nik Bratton, polite, helpful and a genuinely nice person, helped make this the best purchase I have ever made. (And I've made a lot over my 60 plus years)
I would highly recommend this dealership to anyone looking to purchase a vehicle.
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July 2025 by Keith Brackin
My 86-year-old mother-in-law has been a loyal customer of Al Packer Ford for more than 30 years. Recently, we brought her car in for a state inspection because she was planning to sell the vehicle — and we wanted to ensure everything was in order.
To our surprise, Al Packer told us the car needed $1,880 in repairs just to pass inspection.
That seemed excessive, so I took it to a second licensed inspection garage for a second opinion. They passed the vehicle with no issues at all. Not one of the problems Al Packer listed was confirmed.
This left us questioning their honesty. Whether it was an aggressive upsell or a misdiagnosis, it felt like they were trying to take advantage — especially of an elderly woman who trusted them for decades.
After this experience, I can’t help but wonder how many times she may have been overcharged in the past. Trust, once broken, is hard to regain.
I will never use Al Packer Ford again.
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July 2025 by Jose Boza
Bought a used truck elsewhere, brought it in to Al Packer to give it a once-over and make sure there were no issues. Grayson and the Quick Lane team were very helpful. Came in at the scheduled time and was given a clean bill of health!
