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November 2023 by Tracie Moore
Today my husband and I had the pleasure to work with Cory. He was very professional and patient. He was very knowledgeable when i asked questions regarding my upgrade. I will definitely visit this location again to work with him. Kudos to you Cory, keep up the good work.
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November 2023 by NAN SYLLA
Shakarah was super sweet and attentive. She has a lovely attitude and it was a pleasure to have her help in the store
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May 2023 by Makiha M.
Nancy did not give good customer service to my husband she is a liar and she does not know how to do her job she is just there to sell and she is not there for the customers had my husband sell his phone to come back and make him go through a hassle to get another after he was already approved Collins has terrible customer service too he ignores all the customers that comes in like he don't see them Nancy said he was a manager and a customer asked him was he a manager so he can speak with them and he said he wasn't because he didn't want to deal with the customers and talks smart to customers Cory helped a little but he called the police on my husband because my husband was frustrated after Nancy just left my husband hanging after he sold his phone over all this service is just terrible Stephany just picks who she wants to work with I guess I don't think she helps black frustrated customers with there needs after all of this confusion Seth is just there as a manager you are supposed to compensate the customer who is getting treated poorly All in all they need to be fired period!
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April 2023 by Ruben Velasquez
I just want to start off by saying that the introduction to the store was fine and I want to say Collins did the perfect job and gave all the information to make sure that his service was amazing.. he should be manager at the store in new Carlton
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April 2023 by Ngwa Fidelis
Karen was very helpful today, definitely recommend
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February 2023 by aprell makle
Natalie G is rude and made me feel unwanted. She was not welcoming. I will not go back to that location New Carrollton MD. ?
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February 2023 by Ibrahim Balogun
It's my favorite place to pay my phone bill and get my phone fixed. Good customer service and Mr. Collins Brume is always there to help out with any problems I have with my phone. Just call on him.
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January 2023 by Rhonda
From the moment I walked in the door I received excellent customer service from the young man who was helping me. Best experience I've ever had at a cell phone store.
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January 2023 by Peter Voitsekhovsky
Aftere two days of phone calls to customer service and visits to other T-Mobile stores, I got my issue resolved - finally - at this store. I found competent and patient staff who took the time to fix the problem with my order. Thank you.
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January 2023 by Rhonda Hinton
From the moment I walked in the door I received excellent customer service from the young man who was helping me. Best experience I've ever had at a cell phone store.
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January 2023 by Edil. Lopez M
I got stock for 2 years because the customer service was base on lies. Be careful when you do business at this branch, read everything ask for anything suspicious
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September 2022 by London F
Why do people apply for customer service jobs and not customer service friendly? They all seem like they are here for a check.
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September 2022 by Tyronda Cole
Oh wow 1 Thank you Francisco ref me to Collins❣️❣️ The Service Was Over The Top❣️❣️? My New Store for Excellent Service ❣️❣️
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August 2022 by boomer butler
Terrible place to go not all employees are ignorant but a couple there are argue me down about my phone and what i had done there like really calling me a Liar
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August 2022 by Patricia Prince
Music to loud feel like I'm competing with other customers and the music to have a conversation other than that it would be 5 STARS
