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“Tooba Agha, spent very patient time with me-a 75 y/o computer illiterate lady- setting up my new 5G service. I live in an over 55 community and have put out the good word! Thanks”
“Evan was so fantastic helping me with my many (many!) phone problems. He talked me through the entire process. He helped me figure out the best phone plan for my family. He also talked me through all the options for a new phone for my daughter and then he helped me set the entire phone up. He made sure that everything transferred just right. This was a very complicated situation and Evan made it so simple. I really appreciate the time he spent and he was very patient answering all my questions!!! I highly recommend this store and big big thanks to Evan!!!”
“A great experience!
I had to stop by the T-Mobile store in Damascus and was so impressed with the service. Keem was absolutely amazing and incredibly patient. He took the time to answer all my questions and made sure I understood everything before I left. Thanks, Keem, for the great experience!”
“Absolute professionals!! All of them. I had someone else try to fix my phone somewhere else, and they damaged the inside. Took it to these guys (Dr. Phone) and they fixed my phone battery, cleaned the inside, and even pointed out the mistakes made by the other person. I would’ve never known my phone had internal damage if it wasn’t for these guys.”
“I visited the T-Mobile store this evening around 6:15 p.m. to have my screen protector replaced. The location was quiet, with only two customers ahead of me, and I was fortunate to be assisted by an exceptional sales representative named Nick.
Nick was incredibly fast, efficient, professional, and courteous throughout the entire process. When applying the new screen protector, his first attempt didn’t align perfectly. Rather than leaving it as it was, he went the extra mile and replaced it with a second screen protector to ensure it was centered correctly—a level of attention to detail I truly appreciated.
After completing the service I came in for, I remembered I had an additional question but couldn’t recall it at the moment. Nick kindly gave me his business card and encouraged me to reach out directly if I remembered, saving me the hassle of contacting customer service.
Although I live just a mile away from the Westview Promenade T-Mobile store, I chose to visit this location because of the consistently excellent service I’ve received in the past. Tonight, Nick went above and beyond to exceed even those high expectations.
This young man is a true asset to the company and absolutely deserves recognition—whether a raise, promotion, or both! I highly recommend this store, and if you’re lucky enough to work with Nick, you’ll be in great hands.
Here’s a professional review you can post on Google:
“I had another fantastic customer service experience today, Thursday Jan.30, 2025 With the assistance of a young man by the name of Logan. This was at the same location as I previously wrote about while visiting T-Mobile off of Wormans Mill Rd. Just like my previous visit, where I was assisted by Nick, I once again received top-notch service. This time it was Logan who was extremely personable, friendly, and very knowledgeable. He went above and beyond to help me understand how to set up and manage parental controls for my daughter’s iPad through my phone. His patience and expertise made the process seamless and easy to follow. I highly recommend this location for anyone in need of excellent customer service!””
“Josh was excellent. He walked us through the process to update my iPhone 7plus to a iPhone 13. Josh explained everything in detail and took his time explaining it. He thanked me for my Veteran Service which was nice.”
“Daniel was amazing. He helped my wife and I set up a business account with 5 phones! We will never use another cell carrier because of the way we have been treated!!! Thanks Daniel!”
“We had an amazing experience with Darryl! He was very helpful helping us with our new phones and watch. He made sure everything was working before we left, he even got us hooked up with some nice phone cases. Will definitely be coming back again!”
“My experience with the Verizon store on Englar Rd in Westminster was fantastic. Store manager, Theo, went above and beyond in helping not just with trade-in, upgrade, purchase and setup but finding every available benefit/discount. He even helped a day later when I encountered an unrelated bureaucratic glitch and turned to him for assistance. “Five stars” doesn’t seem enough!”
“Great experience, after being on Verizon for over 30 years I made the switch and I am very happy with the service and value T-mobile brings and Neisha Mallory made the switch painless for my wife and I with her assistance. Thank you Neisha for helping us out and freeing us up from VZW!”
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“Tushar is exceptional! My family came in to add a line to our plan, Tushar informed us about our options and specials, he was very thorough and incredibly helpful! He made the whole experience personal and fun and had a lot of great advice to share! We pass 3 Verizon stores to come to this New Market store and will keep coming back! Thanks again, Tushar!”