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December 2023 by First J.
The worst. Please do your self a favor and go to a different branch. The Caribbean guy that works there ask like he doesn't wanna work no matter what you want to do he'll come out and tell you that it's going to be about an hour wait. They always act like it's their money. Excuse me, sir it is my money and you work for the branch and you have the worst customer service including the other guy with the ponytail. It's always like they don't wanna help.
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October 2023 by Scott
I have been going to the Bank of America Olney branch for years, I have both personal and business accounts with them. It has the feeling of a small town bank with all the resources of a major financial institution. I find the tellers and managers friendly, knowledgeable and always willing to help. If you're thinking about opening up a bank account, I recommend stopping in.
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October 2023 by michael burnett
Horrible.I work OCONUS, and am out of the country moat of the calender year. While in the Maryland state, wanted to withdrawal from my well-established checking account.First, they stated they couldn't locate my account in the system, which is impossible considering I've been a customer for over 20 years, and supplied them with both account number and SSN.Second, they stated that they needed to send a "code" to my phone to verify who I was (mindful, with US passport and driver's license present).Third, after finally realizing their ignorance in the matter, they stated they can give me the required amount requested, but in two (2) transactions (note, the amount was under 1500 USD).Over the years , I have seen Bank of America become worse and worse. This will probably make me close my account completely.I enjoy the services I receive from Charles Schwab and Navy Federal Credit Union, and will continue to be a loyal customer to them.
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October 2023 by Marsel Akbar
great service! They are always willing to help no matter how busy they may be.
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February 2022 by Pam C.
I really HATE that all the Bank of America branches no longer have the drive-thru teller service and that all the banks reduced their hours. Also, they closed the branch in my neighborhood that I had used the most. They keep making it LESS convenient to do business with them.
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May 2021 by Stephen Williams
This one location in Olney is really pushing me to bank with someone else. Today I showed up to yet another broken ATM all the drive-through then moved over to the walk up which was also broken. Proceeded to the front door at 4o’clock which I was rudely avoided buy a employee named Joseph adekola. When I asked if I could just make a deposit being 4 o’clock and both of their atm machines were broken he just slammed the door in my face said we are closed and walked away. After seeing how rude he was a manager tried to make it right by taking my deposit but I said I’m done and walked away. I’ll be shopping for a new bank tomorrow.
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April 2021 by Brigid Lee_douglas
24 hrs.ATM. Convenient. Drive- thru. Inside banking.
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November 2020 by Ron B.
I am sure it is fine if you luck into one of the few times it is open. They are closed Wednesdays, and they lock the doors at 4pm the other 4 days. According to my math, they are open 28 hours per week (except bank holidays)
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July 2020 by Whitney L.
This review is solely based on my ATM experience and not a service related one. Not my personal favorite Bank of America location but it's definitely a convenient one. I went late at night around 10 PM to their drive-thru ATM as I needed to withdraw cash. The location is clean and regularly maintained with security cameras. The issue I had with the ATM was that they don't give you the option to choose what type of bills you want when withdrawing money out. This is a bit bothersome and inconvenient because if you're taking out a bulk amount of money, you don't want it all in $20 bills. The drive-thru is also a bit awkward to drive into. The roads are a bit narrow. I ended up just walking to the ATM instead of driving through it with my car.
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June 2020 by Dalia Kahane
Superb staff. Very helpful. Very professional.
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May 2020 by m jones
I’m just trying to resolve an issue with the ATM machine. I withdrew $1000 but only got back $980. The last $20 bill got stuck in the machine and then it closed.
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April 2020 by Dr. Michael Frank
Bank of America is a joke. The employees at the bank were no help at all. I will be permanently ending my business relationship with this bank.
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February 2020 by Kimberly Powell
I cash my check every Tuesday for 5+ years and all of sudden today they need the manager approval to cash my check...I will NEVER AND I REPEAT NEVER GO TO BANK OF AMERICA IN OLNEY LOCATION...
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August 2019 by Patty Jenkins
There is one maybe 2 helpful people if 2. Even the “manager†acts like he can't be bothered. The staff is great at sitting around and talking and NOT helping a long line of customers. Hopefully they'll clean that branch up before it's too late
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July 2019 by Steve Tatum
Poor Service. Terrible policies.