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September 2023 by ricksc67
Pay attention to the previous reviews, was a bit hard to believe it could be this far off. Tried to cash a check for a fairly large sum of money from another broker and after the teller has to put me on hold two different times to get fairly simple answers. I was told I had to deposit the check, wait till it clears, then schedule a time a few days later to receive the cash...it could take up to 10 business days. Time for a new bank.
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August 2023 by Richard Haller
We visited the branch on 8/18/23 to add my wife as a joint owner to our new 360 account. It was a tedious process but it got done thanks to the concerted effort of Marquelle. He was very patient and friendly throughout the time that it took.
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August 2023 by Keep Trying
This place is so d**** I had $100 in ones and it only excepted one after an hour in the rain! Don’t waste your time here!
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January 2023 by Ben Landers
I tried to open a business bank account online. After completing a web form, the "thank you" page that follows instructs you to visit a branch and provides you with a list of things you'll need to open a business bank account. Articles of Organization are NOT on that list (for an LLC).When I got to this branch (Olney), I was told I need the Articles of Organization. I asked them if they could get them from Maryland's website (articles are public), but they said they could not, so home I went (frustrated).After printing the Articles of Organization, I decided I'd better call the branch to make sure there's nothing else I need. It turns out that even if you bring all the docs to the branch, they "send them off" to be reviewed AND then they follow up with you to make an appointment to open an account (what??!).So, I decided to try Sandy Spring bank (which is around the corner from the Olney Capital One branch). They were able to open my new account on the spot. I told the employee helping me my ordeal at Capital One... he said, "that's interesting... if you didn't have the Articles with you, I would have just pull them up online."Given how easy the process was, I'll probably move everything to them (personal and business(es)).
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December 2022 by Matthew Raoofi
Terrible bank . Horrible customer service. Do not open an account with this bank .
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June 2022 by Ashley Evans
Just deposited just over 1,000 through ATM and the atm went down in the middle of transaction. I never got my money. The customer service is terrible and the fat guy with the greasy shoulder length hair should be fired for the way he's handled it.
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September 2020 by Mary Caspian
I have always had a positive experience in this branch. It would be great if they keep the same tellers instead of changing them every year.
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August 2020 by tom m
pulled up to the drive-through and sent my checks in for deposit. I thought it was strange that no one on the other end said "Ill be right with you" but what could I do. So I waited and waited for 10-15 min. Then finally pulled around to the front and went in, to find 3 tellers and only two helping customers with no line. The third quickly ran over retrieved my deposit. while blurting out multiple excuses. Close the drive-through or acknowledge them when they send money in "Ill be right with you, We are very busy" something!!
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June 2020 by Andy D
Very disrespectful employeesI recommend not using this Branch. Employees need training.
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May 2020 by cheesy isnotagoodname
horrible bank they don’t use gloves or face masks and i heard a few bank tellers cough in the back i will never go back to this bank ?
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May 2020 by karen reviews
i would like to start off by saying that the music volume inside of that bank was way too loud and the bank tellers yelled at me for asking to speak to the manager i wanted to speak to her about the sanitary measures in the bank because a noticed that many bank tellers have no gloves or face masks on i will never go back to this bank ??
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April 2020 by Karen Smith
When I went to this bank none of the employees wore gloves nor masks and were being very disrespectful. i heard someone cough and when reported I was ignored. my experience was not great and I will not be going back
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April 2020 by Angel E.
I want to start by saying how rude and disrespectful the employees are they disrespected my mom for not being able to speak fluent english and then escorted me out for defending my mother. and they don't wear gloves or face masks they touch the stuff with bare hands even with this virus going around. please if your reading this don't go you will put your family's at risks of getting the virus from those rude and dirty bankers
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February 2020 by Paul Mastrella
Been to numerous capital one branches and this is the first one that was any help at all. David was very knowledgeable very helpful. Next time I have to go to a branch this will be the one I go to
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June 2019 by Amy Falcone
Very helpful staff. Nice atmosphere.
