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October 2023 by Rahul Kaushal
This was my first time coming to the Edible Arrangements in Olney and had nothing but a great experience. The staff were very polite and helpful. I wanted to get something for my parents and they showed me the vast options they could make with fruits and chocolate. I was in and out in less then 10 minutes. Will definitely come back soon!
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September 2023 by Maj Staci Reno
So disappointed!! I placed an order for (3) platters to give to a coworker on his last day and 2 of my children’s teachers and the store was out of large platters so they made the decision to send (4) small platters and grouped each of the same fruits on each platter! This order was for 3 different people so there was nothing I could do to make it salvageable! I called so disappointed and the manager just seemed annoyed and immediately sent his driver to pick it up. There was no apology, no reassurance of a refund, and absolutely NO offer to make it right. Now it’s too late in the day for me to recover from this and the people I want to show my appreciation to are left empty handed. I will never order from Edible Arrangements Olney, MD ever again!A simple phone call would have allowed me to explain that these platters were going to 3 different people and could have avoided this!!!
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June 2023 by Ina Choi
Don't order from here. They have terrible service and quality of fruits. They are frozen and defrosted for delivery. This bouquet was for Mother's day. I filed a complaint with corporate and they advised to call the store directly. The manager promised to call me back with updates, but never called me. I had to call them and come to find out, they are refusing to refund me because I never filed the complaint within 24hrs.
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March 2023 by Brandon Solberg
Third time this month that I tried to pick something up on my way home from work, they're always closed when I get here around 5:15PM.First time I thought it might have been a one time thing, second I gave the benefit of the doubt, but seems like their hours are wrong.
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March 2023 by Holly Erdely
Total fail. I put in an order 12 days in advance for a special birthday selection so they would be prepared to have all the items ready and delivered the day after Valentine's Day. It was delivered very late (7pm) and only contained one accurate item- the others were just some random items that were clearly leftover in their store- all were supposed to be birthday related, a happy birthday balloon, sprinkles cookies, sprinkles cupcakes. The cookies were leftover valentine cookies and they sent some random generic balloon. I had even called and left a message around 4pm when I realized it had not been delivered yet and specifically asked for a return call to confirm delivery and have not heard back- yet they had time to call the recipient (ruining the surprise, even though I set instructions on how to leave the delivery) when they were delivering so late. Still no message to me. Looks like the order was completely forgotten about until my message and then they scrambled to fill it late. Very disappointed. I try to support local businesses but will never order from them again.
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March 2023 by Tiffany Payne
I drove 20 minutes to spend $55 on a dozen chocolate covered strawberries when the hours clearly say open until 6 PM. Doors locked when I get there at 5:30 PM. Unreliable and unprofessional.
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January 2023 by Marcia Cottrell
My delivery arrangement looked pretty but had absolutely no taste to any of the fruit. An absolute disappointment for the cost of the product.
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December 2022 by Carolyn Bratton
Daughter ordered fruit arrangement from Edible and it was simply beautiful. Fruit was fresh and nicely arranged. Fruit was large pieces and nicely decorated; simply delicious. And all in a lovely two toned white and gold trimmed vase. Delivery was prompt and courteous. I would highly recommend Edible Arrangements.
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July 2022 by Cindy Monu
I was nervous to order from here because of the negative reviews I read and i'm big on reviews but i decided to have faith and do so. I ordered an arrangement for my sister -in-law for her birthday today around 11am and at 2:00pm I received a text from her that she received it! I'm sooo happy they came through as I'm in Delaware and she's in Maryland and i couldn't pick it up myself. The service was prompt and they followed instructions from my delivery note which i really appreciate! She was very happy and that makes me happy as well :) Thank you Edible Arrangement in Olney, Maryland.
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April 2022 by Andi C.
I don't often write yelp reviews and when I do, they are usually for something positive. In this case, I just had to say something in hopes that it helps others who might consider using this business. I went to the Olney Edible Arrangements store to order a gift for a birthday party . First of all, there was no one at the front desk. I waited a couple of minutes and then had to call out to the back room for someone to come out. The woman who came out obviously could not speak English very well. I had to repeat myself several times. When I chose the gift I wanted to send, it took her about five minutes to enter my personal information. I had to keep spelling my name again and again. I hand wrote a card to be added to the gift and gave it to her. The party date came and went and I was told the gift never arrived. When I called the store, she told me that it had been "refounded". I kept asking her what she meant and she just kept saying the same thing. I asked why it wasn't delivered and all she said was "I don't know". I finally figured out she meant my money was "refunded." Turns out, she sent my order to a different store for delivery, but she never included the handwritten card. The gift had been delivered by the other store but no one knew who it was from because there was no information with it. I couldn't get a straight answer out of her, so I tried calling the closest store to where the party was being held. They were able to give me all of the information. This location must be a franchise. I will never set foot in that place again. It is the most disorganized and poorly run business I have ever been in. It's a disgrace to the brand. If you live near Olney and need to order from Edible Arrangements, take my advice and do it online!
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March 2022 by Mary Vardeman
I placed an order for delivery that was suppose to be delivered yesterday for my family and I’ve been calling since yesterday. I spoke to a representative online and was told that they will call me never received the call. I also emailed them and no one ever got back to me. I finally got a hold of someone today. They told me my order was delivered but I still never received my order and she hung up on me
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July 2021 by Debra T.
Instead of answering the phone, they hung up 22 times. I had placed an order and was trying to find if it was out for delivery. It was their last 30 minutes before closing!!! 22 Times!
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July 2021 by A.S. P.
I've called to complain about the service and the poor quality Nothing has even been responded to I downs a good amount of money on Edible arrangements This is by far the worst location
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July 2021 by Elaine Mack
Our daughter sent both Mother’s Day and Father’s Day gifts to us from this shop. On each occasion, the chocolate dipped fruits were absolutely delicious and the deliveries were on time. We were delighted with the service and plan to use them ourselves for future occasions. Thank you, Edible Arrangements! You’re fabulous!
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June 2021 by Rhonda Cammon
This location communication and customer service should be reevaluated due to inconsistencies! I placed an order on Saturday and paid the extra for next day delivery on Mother's day. The website states they were open Mother's day from 9-7pm, however I called that morning to make sure they saw a note asking for he doorbell to be rang but it went to voicemail. I didn't start worrying until my mother in a whole other state recieved hers and not my spouse.Mind you, this location is only about 8-10 minutes away so how the hell the delivery person was unable to make it!! I waited all day, emailing and calling to no avail!! Once it got past 8pm I am on pistivity level that's hard to come down from. We shouldn't spend all this money and it be taken with no service AT ALL!! I will be going to this location today if I get no call or email to resolve with a full refund ASAP!!! There should be something lower than 1star. Never had this experience ever with Edible but first time with this location and never again I promise!!!!!!
