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November 2023 by Maria Kristine Morales
I have been to Graeves 4x and they haven't disappointed me! Staff is very professional and pleasant. Came in for a regular car service and it was a breeze. I highly recommend this place and will surely come back again! Thank you! This shop deserves 5 stars ? ????Services: Tires
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October 2023 by Alex Kiberu
Absolutely ? recommend this place. My tire pressure was off on my BMW and Jim balanced them all to the T! Great guys great place!
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October 2023 by Yi Chang
I really wanted to like this place since it's so close to my home and had great reviews. However, I can't comment on their work. I've given it three stars due to my experience while seeking an estimate and trying to schedule an appointment.Chris Gomez initially assisted me and provided a quote, which he wrote on the back of his business card for Michelin and Goodyear tires (see pic). I found this unprofessional and odd, but he assured me it was valid if I scheduled an appointment. So, I went about my day, planning to get back to them.Later, I called and spoke with a gentleman named Dave to schedule the appointment for the tires I was quoted. To my surprise, he gave me a significantly higher price for different tires. I mentioned the lower quote I had received from Chris for Goodyear and Michelin tires. Dave asked me to text him the picture of the back of Chris's card, but I never received a response after that.I was quite disappointed with the lack of communication and transparency regarding the quoted prices, as I had been ready to schedule my van serviced.
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October 2023 by Scott W
The staff is extremely professional and nice, and always try to limit cost of upkeep and repairs. Auto repairs and tires always suck but they make it bearable. Just picked up my truck for tires and mechanical repair and the inside is completely clean with water and they even left the wheel locks out so I would know where they were. (and in this case, that I had them at all). That is not the reason I use Graves, but it exemplifies what I love about this shop. Being there reminds me of auto shops over 35 years ago. The employees seem to take real ownership. The owners obviously cultivate a family atmosphere and professionalism. Most might not notice the entire shop lit up at dawn completely clean and ready to go for a busy day, but I do. It is the little things that remind me I am in the right place when I take my cars in.
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October 2023 by Haden Wirick
Took my motorcycle here for an inspection and they were extremely friendly and took my info down and got right to work on my inspection, very nice staff and they did inform me that they do inspections but if anything needed to be fixed that they don’t work on motorcycles but they will inspect them which was great up front information so if any repairs needed to be made I was aware they’re not able to do them. They said it would be about 30-45 minutes for the inspection and I was welcome to hangout in their very cool waiting area with a fridge full of waters for their customers and some comfy chairs, along with magazines, toys/legos for kids and coloring pages. Overall a very nice experience here and it was worth the drive up here to get that kind of service and professionalism.Service: Vehicle Inspection
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October 2023 by Yi C.
I really wanted to like this place since it's so close to my home and had great reviews. However, I can't comment on their work. I've given it three stars due to my experience while seeking an estimate and trying to schedule an appointment.Chris Gomez initially assisted me and provided a quote, which he wrote on the back of his business card for Michelin and Goodyear tires (see pic). I found this unprofessional and odd, but he assured me it was valid if I scheduled an appointment. So, I went about my day, planning to get back to them.A few days Later, I called and spoke with a gentleman named Dave to schedule the appointment for the tires I was quoted. To my surprise, he gave me a significantly higher price for different tires. I mentioned the lower quote I had received from Chris for Goodyear and Michelin tires. Dave asked me to text him the picture of the back of Chris's card, but I never received a response after that.I was quite disappointed with the lack of communication and transparency regarding the quoted prices, as I had been ready to schedule my van serviced.
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September 2023 by Dave R.
A close friend of mine had their vehicle serviced there, and they have been inconsiderate of her being a long time customer and it came to finding out the problem they just sent her away
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September 2023 by Andrew Dunninger
Found a nail in my tire at 5pm yesterday, techs were on their way out the door but they took care of it and had me on my way shortly. Great service!
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August 2023 by Angel McLean
I had low tire pressure and brought my car here. Everyone who helped were very accommodating and welcoming from the person who checked me in to ANDREW who took my car in the back and found the source of leak and repaired it for me. These guys really understand great customer service. I will be back, and will be recommending them to my friends and family. Thank you!Service: Tires
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August 2023 by Patricia Casimates
Tires, brakes and oil changes. I would not recommend anything more complicated at Graeves. I did business with Kyle and Scott Graeves for many years. Had all my vehicles serviced there.I brought my vehicle in for a problem with the horn. They misdiagnosed the issue. The charged me for a new horn which was not the problem. Then when it failed, they put another horn in which again was not the problem. I spoke with Kyle on a Friday and told him the horn was still not working properly. He said if it still persists over weekend bring it in next week. I sent an e mail over the weekend that the horn still was not working and the following Monday I brought the vehicle in again. The only problem was, the owners were on vacation (Scott and Kyle) and they left Robert (Bobby) Ladson and Chris in charge. Bobby said one of his techs said that the problem was a ground wire and they could fix it for more money. This is in addition to the money they charged me for a horn that I did not need. When I asked Bobby why they would charge me again for the same problem they obviously misdiagnosed, he became irate, rude and started yelling into the phone. His rude and obnoxious behavior included calling me "dude" and other insults. When I went to pick up the vehicle, Bobby (the boss in charge!) called me dude again and I told him "you should not be calling customers, dude". He said "I call everyone dude, and if you don't like it, we can step outside". This man is not only rude and ignorant, but he is a liability to Graeves Tire and Auto. Since then, I took my vehicle to a dealer who diagnosed the problem right away. The problem was an incorrect installation of the ground wire when Graeves installed the horn. So I spent lots of money at Graeves for them to not diagnose a simple problem, be completely rude and unprofessional by leaving Bobby in charge, and I had to have a dealer clean up the mess Graeves created with this issue. I have spent money at Graeves for this problem they did not fix right. Since this incident, I have purchased 8 tires this month for my two other vehicles from another tire retailer, business that Graeves has lost due to Bobby's behavior and their inability to diagnose and fix a simple problem with the horn, and they still kept my money. I would not recommend Graeves any longer. There are better shops to bring your vehicle to.Services: Tires
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July 2023 by C M
I had to have my son’s motorcycle inspected since he passed on active duty and the bike was being retitled. From the moment I walked in and handed them my keys to the time I left, they were great. The inspection didn’t take much time and I got a full report on the bike. And as I sat in the waiting area, I listened to how respectful the guys at the desk were to each and every customer – to me, that’s a real family business atmosphere. It also seemed like several people dropping off vehicles were long-time customers, which says a lot about Graeves and their superior service. I read the online reviews about quality work, honesty, and wanting to give each customer an awesome experience and found that Graeves did not disappoint.Service: Vehicle Inspection
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July 2023 by Pj Mctavish
After having to cancel with another auto shop to get the AC fixed on my pride and joy vehicle, I called Graeves, and Jim fixed the AC issue. Turn around time was 2 days and the job was less costly than the other auto shop, very happy.Thank you Jim and Graeves TeamPJ
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July 2023 by Steve E.
My most recent experience with Graeves exceeded all expectations. I arrived with a "challenging" automobile issue. The problem did not manifest immediately when the car was started. It appeared only after 16 minutes of travel time. The mechanics at Graeves tracked down the problem. Transmission. And suggested that rather than purchasing a replacement and having them install it, that it might be more cost effective to go to a transmission specialist and have it rebuilt. Based on this experience, while I continue to recommend Graeves, I have raised my recommendation of their business from 4 to 5 stars.
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July 2023 by Sergey Dushenko
Great prices and people you can trust! My wife started using them first following recommendations from several people in our neighborhood and I followed. We have been using Graeves for a few years now and very happy with the service.
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June 2023 by Jacqueline Talley
My Nissan service center suggested that I get new back brake pads for my 2020 Nissan Rouge sport. Mind you it only has 17000 miles. They also wanted a lot of money for this service. So since I have used Graeves auto for past vehicles, I decided to get an estimate from them and it was half the price! That's not the great news!This is exactly the kind of service center I would recommend to everyone! The mechanics found out that I didn't need any brake work done! He even asked me was I sure they recommended that. YES, I HAVE IT IN WRITING.The honesty at Graeves is astonishing! This is definitely where I will trust my vehicle now, and in the future. Thanks so much for your help guys.Service: Oil change
