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January 2024 by Warren Miller
Store seems to prioritize walk ins over app orders. If you don't mind waiting 45 minutes for you sub with all of the employees ignoring you, this is the Jersey Mike's for you. Requested a refund from both the store and corporate website. Crickets all around. Poor management and workers don't seem happy. Do yourself a favor, eat somewhere else.At the end of my visit I did speak to one employee who mentioned I would need to request a refund on the website, when visiting the website it says to contact the store. I called after the visit and was told the Peter the manager would call me the next day.
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January 2024 by Moe Okoye
I never got around to doing a review until now. After almost a 20 min wait, I went home to discover my sub on the wrong bread. I asked for the Rosemary & cheese bread and got plain. Isn't that bread extra? In addition, the steak wasn't well done. There was a ton of grease from the steak and it was still kind of pink. I guess she rushed it due to the line. After waiting all that time, I had to go home and recook the steak (disappointed and so not worth the wait).This was a first at this location. and service was a 3/5.
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January 2024 by Joe Hutter
Assembly line but delicious. They serve a sub just like what I used to eat when I was a baby kid teen in Philadelphia.
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December 2023 by George
Can't go wrong with a 13 and the staff here are amazing and attentive.
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October 2023 by Harry Deitch
Great and we keep coming back!
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September 2023 by Tiffany Mercer
Just ordered a #17 from here today and decided to use my points to get a free regular sub. I took 2 bites of the steak and cheese, spit both mouthfuls out, and threw the whole sandwich away. The cheese steak tasted like old oil. I don't know how often they clean the grills in between sandwiches but it just tasted bad. Sucks I wasted my points on that but luckily I had got a large fries from Popeyes to go with it so I got to eat something for lunch.
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September 2023 by Matt E.
I don't like Rina. She is obnoxious, rude, and always has an attitude that I don't appreciate. I advise that she check herself and figure out whatever She got going on.
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September 2023 by Luke G.
This location is horrible. I went once, empty-handed, and I just left there. The sub roll had one layer of meat. I stood there at, least for six minutes. I was the only person in line. There are unprofessional and untrained staff working there. I walked in, and I stood for about three minutes. I heard not a single word. I asked to order. Whoever is meat slicing spoke with no eye contact and was very short on words. She said, hold on a minute, tell em there. The staff was arguing about orders and standing around. The establishment is clean. The bathrooms were as well and fully stocked. I definitely will not be going back here again. Side note - the only staff member who showed sincerity and work ethic is working the register.
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August 2023 by Skip T.
2nd time in a row my app order was all screwed up. Something has changed. It used to be spot on! They aren't going to get me a 3rd time at this location.
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July 2023 by Robert Wilen
Not impressed. Medium sub is size of a small at most places. I didn't want to tip (workers were not on a tipped wage and they only did their basic job), but somehow a tip was added on. I didn't bother to argue. $32 for 2 subs with chips and drink. Lots of better places for the money.
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July 2023 by Steve L.
My wife, friends and I dined at this location. I ordered a number 17 with no cheese and extra onions and peppers. When handed to me the sub did not contain what I ordered. When I asked for the sub to redone, the staffer said I had to wait until nine orders were completed before they would work on my re-order. It was their mistake and when I finally got my sub, my wife and friends had already finished their meals.Very poor customer service.
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June 2023 by Roy Saini
Bunch of college kids who work here. Although these folks were nice. This place is unsanitary. I saw a lady sweeping then couple minutes later making sandwiches. I really hope you washed her hands and changed her gloves!
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June 2023 by Jim Osborn
Updating this review. A couple of years ago, we frequented this location 3-4 days a week to provide lunch for the contractors restoring our home after a small electrical fire and a lot of water damage. The service was flawless.Yesterday, we had some contractors over doing some additional electrical work so we ordered again to provide them lunch but the results were different this time. We ordered 6 subs but only got 4. We were unable to reach anyone on the phone for a couple of hours.After finally reaching the manager several hours earlier, they apologized for the error and we were able to resolve the issue. The manager's effort to resolve a customer complaint based on their error impressed us and we will return.
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June 2023 by lior Golan
Service is horrible. Order a sandwich, waited 25 min for it and the order was wrong when I got it. Ordered again, waited another 10 min and the order was wrong again. Asher for the money back and got refunded half only.
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June 2023 by S B.
First let me tell you that when I want a sub I almost always go to Jersey Mikes because yours taste the best and the service is great. Now for the bad; Yesterday 5/23 I ordered 2 subs: 1) a #6, giant size, (Roast Beef and Provolone with extra meat, bacon and extra cheese) with tomato, mayo and 2) #56, giant size, (Big Kahuna Cheese Steak with extra meat, extra cheese, wheat bread and Portabella Mushrooms). The subs arrived and were not complete as the#6 did not have the extra mean and extra cheese and bacon and the #56 did not have the bacon or extra cheese and as it comes with mushrooms I could not tell, and it looked like there were no Portabella Mushrooms on the sub. Since I ordered these items and paid for them I feel that I am owed a refund for not getting the items. I wrote to corporate and received an email that I would receive a call from the store manager and that was on 5/24adn as of today 604 I have not heard from them. Went to a place across the street from them called Brew Belly to get a cheesesteak and wow it was fantastic and they also had poutine and beer!! So thanks for never calling me back a I have found a new place to get my cheesesteaks!!
