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August 2023 by John Gonzalez
Scheduled appointment for a specific time. Didn’t get seen until an hour and a half later. What’s the point of scheduling appointments? I took time off of work. Horrible experience.
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July 2023 by Bob Charles
I had to wait an hour for a walkin appointment just to drop off a sample for someone else.
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May 2023 by Jackie Cardello
I usually go to LabCorp, but my doctor gave me a quest diagnostics lab slip so I went there. NEVER EVER again! It was horrible. It’s in a basement. It’s a small depressing room with very few chairs. One check in kiosk. No humans to check you in, you can’t interact with anyone there’s no office desk or window. The technicians are behind a closed door in the lab and when I was there they were running over an hour behind. Trying to make an appointment online and that was a disaster too. after I filled in all of my information I got an error message that that appointment time with no longer available.
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April 2023 by Susie Y.
I have only had terrible experiences at this Quest lab in Olney. I've been admonished for having 'hard to find' veins for lab draws. (I'm sorry but you're a phlebotomist- isn't this your job??). I'm in healthcare and draw blood from patients all the time. I could see a great AC vein on my arm even without a tourniquet. I was so bruised from that experience it was embarrassing to wear a short-sleeve shirt afterwards. I once had to get a time sensitive test so I made an appointment at 7am. When did the office actually open? The technician didn't show up until 7:18am. I had to get to work and was late because of this. Their lobby doesn't have the screen working to let you know how many people are being serviced, especially if you want to see how long it might be as a walk in. Spare yourself a lot of trouble and don't go here. I just went to the Quest lab in Columbia Medical Center. In and out in 12 minutes. The phlebotomist was quick and efficient. Even though it's only 8 minutes from my home, I'm never bothering with the Olney Quest ever again.
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March 2023 by Anonymous A.
Kniesha (sp?) sorry if I spelled the name wrong. She was awesome!!! I'm a very hard stick. She worked with me and nailed it with a very painless butterfly needle in my hand of all places I normally hate. She was very polite and professional, the office was clean! This will be my location of choice as long as she is here.
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January 2023 by Monique Reed
Site states it is open until 12pm on Saturdays. Arrived and the door was locked no one in sight and it was only 11:47am, I drove an hour to this sight because it does stay open later than the others.
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August 2022 by Deena Barlev
I have never had less than an EXCELLENT experience at this office of Quest Diagnostics--and I have been a frequent patient here over the past few years. The facility is clean, well-run, and friendly. Every tech I have ever interacted with has been personable, efficient, and professional in every way. It is a privilege to have access to such high quality care! Thank you!
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July 2022 by d tHB
I have never had less than an EXCELLENT experience at this office of Quest Diagnostics--and I have been a frequent patient here over the past few years. The facility is clean, well-run, and friendly. Every tech I have ever interacted with has been personable, efficient, and professional in every way. It is a privilege to have access to such high quality care! Thank you!
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June 2022 by Michelle Steinman
Danielle is great! She cares and is kind.She does a good job!
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January 2022 by Lenice Smith
I would like to highlight one of the phlebotomist, Delfine who is a perfect example of "when you love your job". I took my son on Saturday, December 4th and she was the only one working. She was very professional, friendly and caring. She made my son feel so comfortable that when we left he told me that he wanted her to be his doctor. Once I explained what type of medical professional she was he stated that he only wanted her to do is blood work.
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January 2022 by Don Cooke
Compassionate and professional. Could not ask for better service. Our insurance requires Quest and this is our new go-to for lab work.
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October 2021 by Hong Wan
The technician punctured my arm 6 times but could not find vein to draw bloodMy appointment was 9:45am OCT 15. 2021 with 18111 Prince Phillip Drive, Suite T12, Olney, MD. The nurse punctured my left arm 6 times but could not find vein to draw blood, she asked me for another arm. She also offered to put the test on hold, so I took the second option.She disagreed with my saying that she punctured me 6 times, she said that puncturing 6 times would be using 6 needles, she only used one, she only moved the needle. So to be more accurately speaking, she punctured my arm with one needle, but withdraw halfway short of pulling needle out, and then puncture again, she repeated that for 6 times, each time it was a deep puncture under my skin, she then ask for another arm. I was not sure about that so i left.I have been doing yearly physical checkups, I have never been punctured this many times for a blood draw, but failed. Wasting a trip is ok, but I have been feeling pain at the puncture site of my left arm since then, hope the pain will stop after a few days.---Pictures show bruises of 4 days after.
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October 2021 by Matthew Dowling
Wait was approximately 15min. No one in the lobby at 10:50am when I left. Located in the basement level or T level.
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July 2021 by Willy K.
This review is in regards to how ridiculous it is to get through to someone via phone call. Been on the phone all morning hoping to reach someone. anyone. Just needed to ask someone if they can complete a chest CT scan but that seems to be an unreasonable request. The testing and other operations here seem fine, my wife comes here for blood tests quite regularly as does my father, but being unable to speak with anyone for general inquiries is down right criminal. Although i was unsure about the low ratings here, after today, I totally get it. Please quest! hire more receptionist, get better phone systems or obtain a contract with a call center in india, because I'm way too busy for this nonsense.
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June 2021 by Adriana Dunaev
My 7 year old daughter needed a blood work. She was very nervous and scared about it. We tried to prepared her ahead showing her some videos so she knew what to expect. Anyway, when it was the time to get her blood sample, she was very nervous but the nurse technician was absolutely marvelous with her. He showed her and explained everything. He gave her confidence and she didn’t even cried, she finished laughing and giggling with him!!! She said that next time she needs a blood work done she is going to go there with him. I’m totally grateful for his patience and for taking the time my daughter needed to get her blood taken.
