October 2021 by Hong Wan
The technician punctured my arm 6 times but could not find vein to draw bloodMy appointment was 9:45am OCT 15. 2021 with 18111 Prince Phillip Drive, Suite T12, Olney, MD. The nurse punctured my left arm 6 times but could not find vein to draw blood, she asked me for another arm. She also offered to put the test on hold, so I took the second option.She disagreed with my saying that she punctured me 6 times, she said that puncturing 6 times would be using 6 needles, she only used one, she only moved the needle. So to be more accurately speaking, she punctured my arm with one needle, but withdraw halfway short of pulling needle out, and then puncture again, she repeated that for 6 times, each time it was a deep puncture under my skin, she then ask for another arm. I was not sure about that so i left.I have been doing yearly physical checkups, I have never been punctured this many times for a blood draw, but failed. Wasting a trip is ok, but I have been feeling pain at the puncture site of my left arm since then, hope the pain will stop after a few days.---Pictures show bruises of 4 days after.
October 2021 by Matthew Dowling
Wait was approximately 15min. No one in the lobby at 10:50am when I left. Located in the basement level or T level.
July 2021 by Willy K.
This review is in regards to how ridiculous it is to get through to someone via phone call. Been on the phone all morning hoping to reach someone. anyone. Just needed to ask someone if they can complete a chest CT scan but that seems to be an unreasonable request. The testing and other operations here seem fine, my wife comes here for blood tests quite regularly as does my father, but being unable to speak with anyone for general inquiries is down right criminal. Although i was unsure about the low ratings here, after today, I totally get it. Please quest! hire more receptionist, get better phone systems or obtain a contract with a call center in india, because I'm way too busy for this nonsense.
June 2021 by Adriana Dunaev
My 7 year old daughter needed a blood work. She was very nervous and scared about it. We tried to prepared her ahead showing her some videos so she knew what to expect. Anyway, when it was the time to get her blood sample, she was very nervous but the nurse technician was absolutely marvelous with her. He showed her and explained everything. He gave her confidence and she didn’t even cried, she finished laughing and giggling with him!!! She said that next time she needs a blood work done she is going to go there with him. I’m totally grateful for his patience and for taking the time my daughter needed to get her blood taken.
May 2021 by Brian L.
My folks' doctor (who does not do his own tests) is in the same building and their insurance will not cover other labs so we have been relatively frequent visitors to this Quest office. Overall, tests are done as needed and (apparently) with a good degree of accuracy; sign-in (at least pre-COVID) is fairly straightforward and wait times have been reasonable. That said, we have had to get used to there being no one available to answer a question without having to do some searching (and occasional calling out for someone at the "reception" window up front), or waiting until being called back for a blood draw or urine sample. Getting hold of someone via phone ranges from a mildly drawn-out process to downright impossible, and there have been numerous times (both pre- and post-COVID) when the door has apparently been locked as much as 10-15 minutes before the posted office hours have ended. (I understand the need to close at the end of a shift, but I have worked plenty of different jobs -- including in healthcare -- where even senior staff accept the fact that one does not shut down early and that an extra 1-2 minutes to answer a question or accept an *expected* sample drop-off is just part of the daily routine.) My most recent experience is ongoing as I type this. I stopped at the office Monday to drop off a urine sample for my father after his physician had called in the test order directly to Quest. I knocked on the (locked) door several times and loudly rattled the door handle several times, finally giving up and walking away slightly more than 10 minutes *before* the posted closing time. This morning, my mother called and was repeatedly shunted from one automated system to another with no way to reach a human being to double-check that it was still OK to drop off a fresh urine sample, and at the moment I am preparing for my own 2nd attempt at getting through the digital gatekeepers. This office needs more staffing, and someone in the company needs to periodically check the phone systems to ensure they do simply redirect callers through a repeating loop.
April 2021 by Veronica S
Made an online appointment for noon. got there before noon and the door was locked. sign on the door indicated they are open to noon and then again after 1 pm (i.e., closed from noon to 1 pm, the time of my appointment). I knocked multiple times and nothing.. I went to the building's front desk and was told: nothing I can do for you lady, I don't have the suite number, you need to come back after 1 pm. I had taken off work for the appointment and made a fixed appointment to save time. I called customer service for Quest and they got in touch with local management who LIED about the posted hours on the door! I was called a liar! They said that I must not have used the right door. Well, I've been going there for years and it's the door directly to the receptionist/sign-in. I called and transferred my order to Laborp and will never never ever ever go to Quest again if I have a choice. Nor will I take any of my family. It's one thing if they forgot to report to the corporate a change in office hours but they lied about the hours they posted and that they locked the door. Corporate said that the door should never be locked during the day when they are open. This is unethical and if they are wiling to lie about something when a simple ...woops, we forgot to report updated hours would suffice...it leads me to wonder what else they are fudging and that is not something I like to think about when it comes to health matters
February 2021 by Dorie Eger
I’ve been extremely pleased with my experience every time I’ve gone to Quest in Olney for any type of lab work. They are professional, skilled, and quick. Easy in, easy blood draw, easy out, and no wait.
January 2021 by Bahiyah Adderly
I had a visit at the Olney location today and met with Amina. Energy is everything in customer service especially with COVID going around. My doctor did not send in all my orders in and I was frustrated because I’m fasting for the test and I don’t drive. She went above and beyond to make sure she got all the labs. She’s outstanding I thought I would be waiting forever. Going forward I only want to visit the Olney location and I only want to meet with Amina.
November 2020 by Jack G.
The young woman at Quest-Olney could not have been more patient with me when I had to leave and come back. (I forgot my doc's order, duh).She was very friendly, fun and professional. As patients, we do not want to be there, but when you have people like her as your employees, it makes the experience downright pleasant.
February 2020 by Chelsea L.
If I could give them 0 stars, I would. I went in because my GPS told me that there was a Lab Corp in the same building, but I didn't see it on the sign and that's where my doctor was sending me. I walked in to the office and there was no one to be seen. I didn't sign in because I just wanted to ask them if they knew where the Lab Corp was. I stood there for a few minutes and no one came up. So I said hello to see if anyone was in the back. No one said anything or cake to the front. I then called them to see if they would answer the phone from the back so I could tell them I was up there. No answer while the phone rang. Then I knocked on the counter and said hello louder and finally after 10 minutes someone came up and he was the rudest person I've ever encountered. He automatically with a huge snarky attitude asked if I signed in. I said no because I just had a question. He then started saying he was in the back doing blah blah blah and that's why you are supposed to sign in and he was so rude. I'm glad that's not the place I had to get my lab work done, because I would have waited for another day just to not have him do it. Not professional at all.
December 2019 by Toby Emerson
Went here for the first time today, I usually go to competition arond the corner, but needed a specific test only QD could do. I will now necer go to LC, this place is much better. The gentleman that took my blood ( 230 appointment ) was so professional, kind and got it on the first draw. I will now transfer all my stuff and go to this office.. What a welcome attitude and chamge from my old place. Ive been getting monthly draws for last 3 yrs, wish I knew this 3 yrs ago.
December 2019 by D B.
Another 5 star experience at Quest Diagnostics in Olney. I didn't have an appointment (because the online schedule showed only a late-day opening) but I was the second person seen and no one else had an appointment either. Michael, the phlebotomist, was totally efficient, professional and kind. I have been to this location multiple times and have only had 5-star experiences. It is convenient, clean, the sign-in is easy, and staff are excellent.
October 2019 by David G.
These guys were great. Friendly, competent and I was in and out in 10 minutes. The parking situation is a bit rough and I had to drive around for a few minutes before finding a place.
October 2019 by Kat W.
This place has poor reviews and I'm not sure why. I've always had a short wait time , even when being a walk in. I'm a wimp when it comes to getting my blood drawn, and all the Phlebotomists have Been kind and very caring. I'd recommend this location for ease of visit and good bedside manner.
October 2019 by Meredith Mccain
They did their job, but I left feeling that they had a good laugh at my expense.