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February 2024 by Elizabeth
The old lady with braids and glasses was just beyond disrespectful!! She kept following me throughout the whole store while everyone else had a quiet calming experience. I felt VERY UNCOMFORTABLE AND DISGUSTED BY HER BEHAVIOR. This is unacceptable and just racist Please educate your employees better.
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December 2023 by Jerrel Kenon
Nice shoe store
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September 2023 by Cristhian Cabrejo
Bad service I went and bought something and no thanks, they say
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July 2023 by Alicia T
Staff was nice. The prices are decent but expensive when youbhave a fam of 9 ?❤️?
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June 2023 by J W
Pleasant employee at the cash, greeted me upon entry and pointed me to what I was looking for, answered all my questions and transacted a pleasant overall transaction...
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May 2023 by Morgan Crooks
Drove 40mins to get there to purchase a specific pair of shoes - got there 10mins before closing. The door was already looked and two sales reps looked past me through the glass doors like I didn’t exist. Even an acknowledgment would have been a nice form of customer service (I would have tried again the next day)…decided to purchase the shoes elsewhere online.
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May 2023 by Sharon D Brooks
I'm not going there anymore. I can't ever find a shoe or boot in my size.
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February 2023 by Marvin Cabrera
a detestable experience a brunette woman with short red hair who is at the entrance of the store follows you as if you go to the store to steal just because you are Latino I do not recommend that you go to that store more with that type of staff
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October 2022 by Steffaney Sanders
Great selection!!! Friendly staff
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September 2022 by roisnahrudin
Nice well designed shopping plaza. Branded quality at real discounted prices.
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September 2022 by Alex “Nycitychef” Diaz
Bought a pair of shoes today and the African American glasses guy couldn’t be bothered if I asked a question or wanted to be rung up. Hey partner if you don’t want to be the modern day Al Bundy. Get your self a better job. But today your job was to help secure the shoes and ring up the transaction. Lucky for you we are in an alley way and I’d be force to show you my army hand to hand combat skills.
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September 2022 by Naomi Gumbs
I have had one of the worst customer service experiences in a long time. FAMOUS FOOTWEAR OUTLET at Tanger Outlets at the National Harbor (Maryland). I called to check on my pickup order which was suppose to be ready in an hour or so after I placed the order online that morning which should it was available for pickup. I waited hours before calling to find out the status to then discover my order was canceled with no reason given per the phone rep. She apologized and gave me the direct number to the Outlet to see if they could check their stock and hold the sneaker for me. I called and immediately was put on hold then the Cashier says she's very busy but how can she help me? I asked to speak to a manager when she replied again that she's very busy and can't get the manager because of her line of people. I asked could someone else go get the manager and she said no and to give her a few minutes or call later (this is ridiculous!). I was shocked by what I was experiencing and told her what I told the phone rep and she puts me on hold to get the manager but comes back to the phone to tell me the manager says she's at lunch and to call back later! I call back to the 800 number and explained my terrible experiences to the 2nd phone rep who apologized again. She advises me of my status and calls the store for me where they tell her they don't have the size 6 kids shoe but they have a 7 size. The odd thing is the website says size 7 is sold out. She apologized again for the terrible customer service experiences and said she hopes I find the shoes. I then proceeded to go directly to the store before it closed and went directly to the size 7 shoes of which there were two size 7s available! I was second in line where both the Cashier and the manager were upfront. The manager who was helping NO ONE was acting like she was doing something by playing with the bags and didn't service me, acknowledge me nor cash me out and the the cashier after she finished decides to start cleaning up, locks the doors and breaks down the stuff on the Cashier desk! (OMG)while I'm waiting to pay for my product! I was so tempted to be out of character but I held my course. This was a TERRIBLE FAMOUS FOOTWEAR OUTLET EXPERIENCE!!! YOUR EMPLOYEES ARE SLOTHFUL AND HAVE NO TRAINING OR THEY DON'T USE IT! FIX THIS PROBLEM!
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September 2022 by Cheree Hoyle
Love this store has alot of different varieties in all size shoes..
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April 2022 by Nydia Ocasio
The sale was not impressive. They do have a great selection of shoes.
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March 2022 by Carlos Daniel Rocha
20% discount is what you get here, buy in Amazon and save yourself the hassle
