-
September 2023 by Gebrina Coutee
I don't know how on earth this place manage to get 3.7 stars besides the fact people are to busy or lazy to bother to care to take their business elsewhere. I called early a.m. to confirm my appointment time and was left on hold for 10 plus minutes to finally need to hang up because i couldn't wait any longer. Upon arriving and there being tech sitting around and literally 1 customer waiting for service to complete, that the customer receptionist just didn't feel like being bothered to work.I was greeted by a grown man with an attitude out of this world re-assured after waiting 8 days to get an appointment I'd should plan to wait 3 more hours, though they literally has couple available techs sitting around.I finally called at 3 hours later to make sure it was ready and it became obvious my car had been done. Thank God I planned to do nothing that day because they made it abundantly clear my time meant absolutely nothing. It's a shame in 2023 women are still treated so poorly in establishment that feels entitled to give you disgusting customer service simply because they take advantage of being the only good year in the area and ppl choose convience over impeccable customer serviceHowever based on the look of the place I'd expect no less.Except I went in for an oil change which I assume is fine as the car seems to run no worse than before but I wildly have 3 leaking tires that I hadn't had before. I'm sure they have no clue how that occurred.However I'm sure they are hoping for me to return for tires However they can forget about me ever coming back. They will never see me at that location or any other as I don't take kindly to the disrespect or the games. I'd only assume all locations have the theif mechanic mentality...DRIVE PASS THIS PLACE. They don't want to work and could care less about honorable business practices...
-
May 2023 by Helen Jones
The team at Goodyear do an excellent job with my vehicle's.
-
May 2023 by Wayne Womack
Good service and clean place to. Do Good job fixing my truck
-
May 2023 by Danielle Ford
My experience at the Oxon Hill location was very helpful. Ann always takes great care of my vehicle. I am always pleased with the service.
-
May 2023 by Daniel Medley
ALEXIS IS TOPPP TIER THE BEST PERSON. SERVICE WAS AMAZING, KNOWLEDGE OF THE CANNABISS OUT OF THIS WORLD.
-
April 2023 by D Ryan Setzer
Have been a goodyear service customer for many years in at least 3 states. They have all been consistent, helpful, reliable, and friendly. Always a good choice.
-
February 2023 by smith family
The worst customer service. Scheduled an appointment and they claimed it didn't take in the system. No one was in the store and I was told it would be a couple of hours. He didn't even TRY to accommodate. So, no customers and one person working. Probably would have messed my car up, blessing in disguise.
-
February 2023 by hammad tatari
I don't know from where to start, before choosing good year I was doing oil change from regular shop buying my own oil and filter but I don't know what get into me that I thought these people give quality products and after 4th oil change my car enigine get broke due to bad filter and dirty oil and I have to replace my engine , I was getting the "best" option oil change from them which cost 90 dollars but they were not putting synthetic oil in it , I don't know how this good year company running my sincere advice to anyone don't take your car to there outlets they are crooks and you will end up like me
-
December 2022 by Sherrice Wise
They are appointments only. The staff wasn’t friendly or welcoming. I just needed a simple tire plug but I had to make an appointment. It was no other cars there waiting for services. It was 4:10pm so they were probably ready to get off work.
-
December 2022 by clarence norman
Went in for brakes and motor mounts, had my own parts but they dont install...couldn't do my motor mounts but did a full inspection of vehicle and was very thorough.They were a little pricey but quality of the work was good.
-
October 2022 by Dejanae Werts
Customer service is TRASH!! Whether it be over the phone or in person. I did get a oil change today, but I’ll stick to Jiffy Lube!!
-
October 2022 by Mario Jr
Ok service but they don’t accept the coupons they offer
-
June 2022 by Brenda Battle
I wanted to get my muffler checked but was told it was too late in the day (about 3:30p). I decided to get a set of wiper blades. Didn't realize they missed the rear blade until later that evening.
-
June 2022 by Sabrinia H.
Not all staff are able to provide adequate customer service. I caught a flat w/hazards protection booked an appointment 2days later.To wait 3 hours for 1 tire and still be told on the 3rd hour you have another hour because they have to go get a tire. Your customers do have jobs and have to take off a half a day just to get one tire is not acceptable. I was not informed of this and many future customers should be aware. The cleanliness was not acceptable as well, ants was present all over the coffee stand with no reassurance for the customer. I will not be coming back to this place, but will try another location next time.
-
May 2022 by Kim B.
Bad customer service . Came to change one tire which my warranty was covered under . They told me they couldn't fix my tire without getting a sensor replaced , which i now know that is false. The associate assisting me was so rude and nonchalant . This is the worst Goodyear I've ever been to!