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November 2023 by Kristal Amaya
terrible service employees act like they don’t want to do their job and very rude it was 3 laddies
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November 2023 by larry winston
Came to the store looking for something for my daughter a few days ago. Was ignored by the blonde hair manager lady very rudely and very dismissively. I understood it was busy during that time. I waited my turn. When it came down to me she turned to one of the associates and told them to take their break and she would get to me. she never got to me and was overall very unbearable and rude to not only the customers but to the associates. I asked for the manager and they said she was it. Pandora do better at hiring actual people who can manage a store.
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November 2023 by Silvia Canizales
I was looking for a gift and visit this location. The entire experience was excellent, Hector took the time to explain the various design choices, materials, and styles available. He answered all my questions and concerns with professionalism. Thank you, Hector, for making my shopping experience exceptional. I definitely plan on coming back to Pandora in the future.
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October 2023 by TOM HOED
Came in and Zion was of great help, the blonde haired latina lady with the big eyes on the other hand seemed arrogant and demanding, i would honestly hope she wasn’t the manager.
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October 2023 by angelina castillo
Manager w blonde hair was extremely rude, everyone else was amazing though!
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August 2023 by LaKeshia LaKeshia
If I could I would rate zero stars. I have shopped at this location several times and was not belittled and disrespected like I was yesterday by an employee. I was called a scammer.And was told that I was scamming . And look like a scammer. I replied really! And with a firm straight face the employee said yes.That I had a scammer look to me. And I could scam and look straight faced like u wasn’t. The employee said that my email came up red. And he had to flag my account. A few seconds later, my information popped up. And then I was able to cash out. This incident occurred in front of my spouse. Not sure if others heard it.But there were three different nationalities shopping in the store. And there were two other employees. Mind you, this employee left four charms on the glass with me. Why he assisted another customer that I told him was okay.Because they only had a pricing question. I had went to shop six charms but left with four. Due to two not being in stock. And I took of one, but the employee deleted both.I don’t think I will ever visit a PANDORA store again. If they allow the employee to still be employed there after what I feel was stereotyped and discriminated against based on appearance and race. This was the first time that I was helped by this employee.And it was the most unpleasant and worse experience that I have ever had. All of the other employees and experience has been courteous, friendly , kind, knowledgeable with outstanding customer service.This employee was abrupt,, cocky, dominant, the list goes on. Now my spouse is thinking about why the employee would call me a scammer and say that I was scamming yesterday. Like he is so puzzled as to the point, it caused an altercation between us.Because I shop at that location more than other locations. I am upset and confused as well as to why I was disrespected and talk to in that manner: He conducted himself as management. So I removed myself from the store peacefully. Not causing a scene or ending up on someone’s social media page as another stereotype angry black woman stereotype.I did take the survey. I called the store twice this morning but got no answer. So I called the corporate office and filed a complaint.I am stuck in disbelief. I am not angry, I am confused and emotionally disconnected from reality at the moment.
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August 2023 by Veda
The clerk was efficient and very knowledgeable! I was in and out with my item in 10 minutes!
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July 2023 by Karla
I visited this location to exchange a bracelet I purchased from a different location. The gentleman, Kenan, was very nice and took his time. He even took time and detail in cleaning my existing bracelets. I liked how even though the store was busy that him and his coworker still gave the attention of each customer as well as acknowledging new customers. I definitely recommend this location and their staff.
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June 2023 by Julian Davis
My daughter loved her graduation gift, great customer service
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May 2023 by C. Moreland
great shopping experience.everyone was very friendly and the store manager who helped me recommended the perfect gift for my in laws. will definitely shop here again.
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May 2023 by Pamela Reid (Jafragirl)
Luv Pandora!! This Pandora is located at MGM Tangier Outlet Oxon Hill Maryland. They have the prettiest jewelry and something for everyone.
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March 2023 by Luisa G.
did not acknowledge us when we walked in we politely asked to view a ring and were ignored by all 3 workers for 30-45 mins. very rude associates
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February 2023 by Angela London
Just wanted to thank Zion for her assistance and excellent customer service with my recent trip to your store. She is a rock star for Pandora and a valuable employee. Thanks again Zion
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January 2023 by William Branch
Great customer service! The employees organized the store operations, with three distinct lines, to minimize the customers wait time. This is probably my favorite location because of their organization and hospitable disposition.
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January 2023 by Rey Barenji
A couple of teenagers working there and their attitudes are not acceptable. Even they weren't able to give me my online order which placed online.Nothing.
