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November 2023 by Khara Norris
Went there on Saturday night to pick up some chicken. The store is very dirty, understaffed and the manager Josh needs more training. The person serving the food, whose name I didn't get was very rude. He consistently made smart comments to several customers who inquired about their orders. The chicken we received was dry and old so we asked for new chicken. Was told the wait would be 5 minutes. When the new chicken was available, we were then told we had to wait until all the pending orders behind us were processed. 25 minutes later Josh finally came from hiding in the back to address us. We finally got our chicken and was out of there. This place is poorly run and needs new staff and an inspection. I will not be back.
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November 2023 by Isaac Sarpong
Poor customer service. Employees don't care about customers. We waited for about 15 minutes for someone to attend us, but no one showed up while an employee was on cell phone. I feel bad!
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November 2023 by Terrence Jones
The chicken outside was hard and dry they haven't change the grease they need to a better job
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November 2023 by Ahmad Z. B.
I ordered their new spicy fries, it was totally nasty and was left from at least 5 nights over because when you eat and taste, you can feel right away that this food is just left over. Their customer service is terrible and awful. Even this branch doesn't deserve 1 star.
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October 2023 by Negus Fourletterz
im planning a visit to royal farm soon to see just how bad the service really is ..... cant wait to try out my favorite royal farms sandwich the bbq chicken snacker...i think its called that.look out for my next review
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September 2023 by Bengi Leiva
Get this disrespectful old lady fired immediately. She’s got the worst attitude telling everybody the store is closed when all the lights are lit and I see three employees dressed in blue. Since when tf is Royal Farms closed at 4:10am?? All I wanted was my gas receipt cus the stupid pump won’t print me one. Couldn’t even use the bathroom. Will never stop here again. Fire this lady asap for having the worst attitude. At least be nice and cordial about it instead of yelling at us.
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July 2023 by Daba
Josh and the team at store #278 by MGM in Oxon Hill, MD were amazing. I forgot my brand new Galaxy phone that cost me $1200 with all my contact in it, waited & picked up my order, started my car and noted that my phone was missing. Josh kept it all this time with him behind the counter until I went back to the store looking for my phone. In this days and times such an act of honesty has to be acknowledge with big stars, praised and rewarded. Thank you again Josh, I appreciate you. People like you makes the world a better place, I hope upper management takes a note of your sense of integrity and how you keep this place safe. THANK YOU JOSH, sincerely, Daba.
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June 2023 by Suzanne V.
This branch made 650 pieces of chicken for our church picnic and outdoor baptism. It was a very large order for them but they did it with the manager starting work at 4 am! They called me multiple times to report when the chicken was ready for pick up and every single piece was enjoyed by the many guests at our picnic. Thank you!! I would say we will order from you again, but they might not want us too. :)
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April 2023 by Matthew O.
This is the most disgusting gas station! Garbage and spit all over the place. I feel like throwing my shoes away after walking there. Just gross!
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April 2023 by Mia Beats
DAMARI THANK YOU FOR TOU SERVICE I'm big on customer service because I myself work in customer service..You should respect the people who assist in paying your bills..I pray you have a better day..
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April 2023 by Lovely Larina
This place is always open to grab a quick bite to eat, use the rest room when everything is closed. I usually stop here for gas when nearby by. I feel safe it's by the MGM casino also a police officer always in the parking lot.
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March 2023 by Robin B.
I ordered potato wedges and they were cooked in old grease! They taste horrible I will never go again
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March 2023 by David Browne
This place is comedically bad. I'm a rewards customer and have to drive past it every time I leave my house but I avoid it like it's got COVID. The service is terrible and there always seems to be problems making purchases. Today I was out of gas and in a hurry so I gave it a shot. The first 3 pumps I tried had screens or card readers that weren't operating. The fourth pump was malfunctioning and wouldn't dispense gas without stopping repeatedly. I pumped about a gallon and gave up.
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February 2023 by Terry Harris
On 01/25/2023 I purchased single pieces of chicken consisting of 4-wings, 3-thighs, 2-biscuits and western fries. The chicken was hard and appeared to be old tasting. The chicken was very salty. The smell of grease possibly needing changing. The biscuits were hard also.This was the worst tasting chicken I’ve ever experienced.
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January 2023 by Matthew U.
After a few stops on this trip we needed to make a pit stop, and since we had time to spare we ended up coming here. We were in dire need of facilities and looking for a gas station that offered such without it being a bit too sketchy.We pulled in here and made our way inside. But not before being badgered by a panhandler outside. Once inside you get hit by that grease wall. I know Royal Farms is known for their chicken, but to come in here for a simple task and leave smelling like grease is not ideal. Especially when you have meetings to get to.Then the lines in here for the register is just way too long. There are self checkout registers to use, but a lot of the customers were in need of items you cannot purchase on the self checkout. With one register open, it did not make for a speedy transaction.The lot is a bit confusing to navigate. Entering is easier than leaving. I suggest going to the furthest end of the lot and exiting there, gives you more room to get to the intersection.