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November 2023 by Kevin Sams
Not a fan they never make big Sizes 14 orb15
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October 2023 by Danny Cedillos
Wonderful customer service visited Saturday around 2:00 pm 10/21/23 2 girls and 1 guy all 3 were very helpful and friendly I will be back anytime here and very clean place management team and the company need to keep development this amazing team
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September 2023 by Hollywood Bri (Breezy)
Word to the staff , Let’s try to help the customers who are in the store instead of conversing behind the counter knowing damn well people need assistance.
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June 2023 by alex mabrich
Simply great, my wife had an amazing experience. A+ customer service. Since we had limited suitcases they offered to mail to us making our shipping pleasant and easy. Thank you !! Keep the great work .
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April 2023 by Sharon
Good customer service. Close, tight space, aisles very tight...not a wide selection on size 10 and above
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February 2023 by Stephanie Daniels
Derik is awesome… helped me pick out the perfect snow boots good customer service!!
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January 2023 by Cassidy DonShae
2 words, Yes Ma'am. They have all the chunki platforms you can stand. Prices are very reasonable.
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January 2023 by Awo Yaa
Very Very terrible people in that oxinhill store, they are thieves, from customer service ware house to this store, I ordered a shoes from the website, u received it the shoes where too tight return it to this store, and I changed my mind that I don't want it ,so they should send the money back to klarna, didn't do it since December to January 2023, I called them they all telling me a different stories, the store said they have send the money , the warehouse too said they hare about to refund the money to klarna again the ware housaid the have mail me a different pair of shoes , such a terrible people I will never purchase anything from this store called Steve madden and the people in the store too are very disrespect with no respect.
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July 2022 by Eric Young
Had a nice sale going on, and friendly staff as well
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February 2022 by Philip Amankwa
Nice people with excellent customer satisfaction. I had a very nice shoe in the store.
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December 2021 by Carmella Jones
The service was great and so was the prices, I was in and out in a jiffy. Also the store sales associates vibes were cool.
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October 2021 by Daryl Eboni
My experience a few days ago was very unpleasant and has been on my mind since. I read a few other reviews before posting this and I'm a little comforted to know I'm not exaggerating.I needed a pair of shoes for an outfit I was putting together that same night. I selected and tried on two different shoes and was debating whether or not I was satisfied when a sales associate walked up to me and all but demanded that I let her but them behind the counter. As I shopped around a bit more, I found a 3rd pair that I liked and tried on. When I started to box them back up, the security guard - who had be on his phone the entire time I was in the store - moved in front of the door to block it. As if I was going to run out of the store with $80 shoes. When I went to check out with the 3rd pair, the sales associate from earlier sucked her teeth when I said I no longer wanted either of the 1st two pair. Still unsatisfied, I decided to purchase the shoes just to prove I could afford them. But I later returned them at a different location because I won't contribute to the commission of a sales associate who treats customers like that. I won't ever revisit this location again. Hesitant to shop the brand elsewhere.
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September 2021 by Kev keepingitreal
Staff was friendly and helpful and this store offers some great sale prices.
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August 2021 by Jane Carmichael
Treated like a scam artist for wanting to exchange a pair of shoes that I never wore. I had the receipt and all of the packaging. Will not shop here again, certainly won't shop Steve Madden again.
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July 2021 by Kev- keepingitreal
Staff was friendly and helpful and this store offers some great sale prices.
