-
August 2024 by Rachel Strada
Unbelievably unprofessional. I called on a Saturday after a vehicle was towed and could not find the associated standard fees anywhere online or at location. When I called I was told to call back Monday. I kindly said "might I be able to find the fees online, I cannot wait until Monday to find out the fees and on spot come up with an unknown amount" and the response was absolutely miserable "call back Monday". The vehicle was towed two blocks, less than 4 miles total. The car sat less than 48 hours and the amount due to pick up was $726.00. (For a tow less than 4 miles). We are local. TRUST me when I say to please give your business to a place like Ronnie's. Ronnie's is family owned, reasonable, understanding, and their information is easily accessible.
-
June 2024 by Cheryl W
Amazing customer service. Shawn was so helpful and went out of his way to make sure we were taken care of after breaking down. Thank you!!
-
May 2024 by Jack Zimmerman
Henslers towed my truck after it shut off while driving. Over multiple phone calls I worried and made it known I hope my motor wasn't blown. After changing pullies and belts and the battery they told me they had their engine people look at it and assured me they knew what was wrong with it. Unfortunately they charged me 1600$ and couldn't fix it. A few short hours after having it towed to a dealership down the road they called to tell me I needed a new motor. Basically Henslers lied to me and took a job they were not capable of handling. When I told them I'd pay for the parts if they covered labor the person on the phone told me no and made me pay 1609$ for them to practice on my vehicle! I wouldn't recommend this place to anyone for any reason!.........since you decided to reply with lies let's set the story straight for everyone to hear. I told you when we first spoke I hoped it wasn't a blown motor, you didn't tell me you weren't engine people until you finished fixing things that didn't need fixed. Secondly you stated I brought you parts to put on? I am from Hershey Pennsylvania the only time I ever came to your shop was to get things out of the back and didn't bring you any parts to put on. It sat there for z6 months because I couldn't fathom spending over 1600$ for you to practice and fail! You didn't even have the decency to admit it was a job to big for your capabilities! Any other lies you'd like to add to your recent reply? Next time you can't figure out a problem instead of calling your so called engine people why don't you go to a professional? There's a dealership less than a mile from you I'm sure they could have helped!
-
May 2024 by Bryan Dykes
Fast, friendly, and took great care of my car. Shout out to Shawn for the great service!
-
April 2024 by Letters Andnumbers
Tow came faster than expected and driver was very nice!
-
April 2024 by Sheryl Lafferty
I wish I could leave a zero star. They left my brother-in-law completely hanging . He locked his keys in the car at McDonald's Pocomoke and after they unlocked the car he was $11 short .... And despite assuring them that he would come up the next day to pay or that his father was on his way 20 minutes away to make up the difference.... They threw the keys back in the car and locked it with his wallet and cell phone inside leaving him without any access to contact anyone. Sounds like a terrible company to do business with and if you read the other reviews they would coincide. All in all we had keys at home and came up and unlocked it and I'm glad this company got no money for their time... Karma.
-
February 2024 by Justin
Not a good company at all. My girlfriend called to get towed out of mud, when the driver arrived, he proceeded to tow the car out only to get it re stuck, all while cursing as well. Also, the price was $175 on the phone, but when all said and done, it went up to $220. Stay away from this company at all costs.
-
January 2024 by Lewis Kingsborough
Very poor customer service and price galging of venerable consumers. Towed my vehicle after accident 1 mile from their location. And want to charge 400$ the next morning to pick up. Left in the heavy cold rain with 40 miles and hour winds andno cell phone to get help. That's how they treat a consumer. I will get officials involved to help stop this business from basically what I believe to be the theft of vehicle s by galging prices towards venerable consumers. The driver was without a person with any concerns for the well being of the customer. Definitely in the wrong career!!!!!!
-
November 2023 by Shelonda Townsend
I rented my vehicle to move into my new home. The vehicle appeared cleaned. After we begin moving stuff in the vehicle. I notice baby roaches in the front and roaches under the black mat in the back. Did I have time to take pictures of roaches?! Absolutely not . I was too focus on getting my family clothing out of that U-Haul truck. I will never rent from this location or any location. U haul has not returned my call. They just keep saying I’m going to escalate and no one is actually following up. It’s terrible business. I attempted to speak with someone at Henslers, who was rude. She stated, we don’t have pictures. I am sorry that I did not have time to take pictures of running roaches, as I am taking my belongings. That van was obviously not clean and poor management. Of course you will not own up to your mistake. Beware when renting !! I will never vent from that establishment again! They charged for insurance that the U-Haul represented said we decline! Just terrible businessUpdated replyWe decline the insurance and U-Haul confirmed it. They said that someone from your company had to initiate my return. If your van was clean when we received it, why did you charge me fees. You know just as well as I know you’re covering your tracks. People will say anything these days but business will do and say anything to cover their tracks and not take any ownership. I am terrible sorry I decided to be rent a U-Haul. I will be calling them again tomorrow!
-
September 2023 by Terri Lynn Redmond
The lower MD Eastern Shore impound lot
-
September 2023 by J Thomas
Courteous, helpful, and outstanding gentlemen! 10/10 would recommend for towing or emergency needs! They care about their customers and go above and beyond to assist.
-
July 2023 by P M
Tow driver tried to run me off the road on the bay bridge, then flipped me off and laughed and waved while doing it. Very dangerous person behind the wheel. Will definitely post dash cam video.
-
July 2023 by Karen Nagy
The driver came, explained what happened and then took my car to a garage. Then he drove us to a hotel that was surrounded by places to eat. I recommend them highly.
-
October 2022 by Clark Higgs
On Friday 09-02-22, I was at my property working on my pickup truck. When I started the truck, It crept forward and fell off the end of my driveway pad before I could hit the breaks. It was only about a 1foot drop but I needed a tow truck to pull it back up onto the pad so I called AAA and they sent Hensler's. The first truck arrived pretty quick followed shortly by the second truck. The guy driving the second truck said to the first truck driver "if they sent you why am I here" and the first truck driver told him that I just stopped by to see if you might need some help because I towed this truck before and the transmission is stuck in drive. The second truck driver told him that he didn't need any help so the first driver left. Now the second driver looked at my truck, walked around it for approximately 35 minutes scratching his head, then without so much as even hooking a cable or a chain to it and giving it a try, he turned to me and said that he couldn't do the job and left. So I called AAA again, this time they sent a company called Baby Al's from Westover Maryland. Baby Al's arrived, look under the front of the truck for 3 minutes, then hooked two chains to the rear frame and pulled the truck out with no problems at all and towed it to Gibbons Auto Repair for service. Once Baby Al's arrived, the entire job which included the extrication and subsequent tow only took 25 minutes. Needless to say, Hensler's needs to hire some experienced drivers or leave the towing business to companies like Baby Al's.
-
August 2022 by Charlotte Lee
The Heslers are a wonderful country mechanics, great work for a fair price,they let you knowWhat is going on with your car, how long it will take, and if there is anther problem like wrong part sent they will be righton top of it and let you know about it.if a part is cheepier they will tell you of the savings.I remember back in the good ole days where you can trust what the big boy auto mechanics.you cant trust the dealerships no longer, go see the Hensler if you want a fair price and yo<&*u know your car will be fixed at a grar price!!!!Kary needs 4new tires and we both need oil changes.call me!Thank you for saving me1200.00Charlotte lee
