November 2021 by Vernon Miers
Always have good service and results on their road service plans and especially with car care upkeep, top rate job.
August 2021 by Daniel Cooper
Service received: state safety inspection.From what I understand the price of $97 is expensive for a safety inspection. I am new to the area and felt it was worth the price since they provided a trustworthy, reliable service. Despite needing to remove the tint on my vehicle (from a local shop up the road), the service was super fast and friendly. Reinspection only took 15 minutes after returning. I think I will be returning for other auto related needs!
August 2021 by Miss dee
I had the worst day in a while but the 2 reps provided great service and were very patient with me. Service tech was honest and knowledgeable. Showed me what was wrong and why. Overall excellent performances
August 2021 by Steph
Nicole and the staff were very professional and courteous.
July 2021 by Laughing Deer
For the past several years I have dealt with the AAA Rockville Car Care Insurance Travel Center. Recently I took my car in for routine maintenance, requesting an oil change as well as a check of the tires, battery, and fluids. The time for completion was estimated at 1.5 hours; I was told I would be called then. After 2 hours I returned and saw my car in the parking area; no call.The AAA representative who had checked me in told me that there was a problem with the oil pan. It required replacement and would need to be ordered. The cost, including labor, would be approximately $455.00. I asked why she hadn't notified me by phone BEFORE the oil was changed and also asked if it was an emergency. She responded that I could have it repaired the next time I brought the car in for maintenance. She also told me that the tires were balding and that the windshield wipers needed to be replaced. When I stated that I had bought new tires from them less than 2 years ago and had driven relatively little since then, the representative asked me if I was sure I had purchased the tires from them. I responded yes. She then realized that she was looking at someone else's bill. I paid and left, disappointed and disgusted.That was about 2 weeks ago. I didn't drive in very hot weather until yesterday. When I turned on the A/C no cold air was forthcoming. Rather than return to the AAA Rockville Car Care Insurance Travel Center for repair, I am considering finding another service for my automotive needs.Services: General repairs & maintenance
June 2021 by Marc Shandler
I went there the first time because my VW broke down and they suggested bringing it to their own repair shop, which was close by. I decided to try it because my experience with dealerships has been hit or miss over the years. Was pleasantly surprised. I've now been there 3 or 4 times for repairs and oil changes. Staff is always friendly and pleasant and efficient. Don't know a ton about cars but unlike the dealerships I never had to go back twice to fix the same problem. Also, had one issue that they told me was repairable but that they didn't have the equipment to do it - and helped me save $ by directing me to a shop that could make the repair rather than simply making the unncecessary and much more costly replacement. So, so far so good with AAA and I will continue to go to them as my shop of choice as long as the quality service continues.
June 2021 by Dianne Camper
They were so very helpful and made a detailed map and trip tikit. It was a wonderful experience.
June 2021 by Nanc Smith
Stopped in to get some maps, triptik, and tour book for vacation planning. Friendly, informative, and quick service! COVID compliant.
May 2021 by Akenji Acha-Morfaw
Great service. Sooner than expected turn around time. Clean area.
May 2021 by Steve Hay
In and out no hassles or MVA authoritarianism getting new title and hard plate temp tags. Costs more than MVA but well worth it.
May 2021 by Allen Ferrell
Front desk Melvin deidrea and mechanics are very professional my favorite location an asset to the company aaa!!!!
February 2021 by Valerie Coleman
Just had new tires installed and alignment done last week (purchased from and online tire supplier and shipped to AAA). Very impressed with this location. My first time using AAA. Staff were very welcoming, professional, pricing quoted was honored, and service was done in 2 hours as estimated. They are set up for social distancing and had protective sheilds and hand sanitizer available.... I felt comfortable inside the business. My car feels brand new with the new tires. I inquired about other services offered and was provided info from the staff. Would definitely have my car service work done here in the future and would highly recommend.
February 2021 by Gaby Fuentes
I got locked out my car today for rushing to get into work! I literally just made a Google account to write a review which I don’t ever do! So I want to tell everyone how great this company is!!! The reps were so nice!!!! And the person who came to unlock my car was awesome! Everything was a great service!!! I recommend 100%
December 2020 by Raviteja MV
I had state inspection done for which they charged 89$ and it took around 2.5 hours. They had nice seating area.
November 2020 by David McCombs
My fiancé and I broke down while traveling to Jersey. They(AAA) towed us to the Rockville car center. From start to finish, the experience was first rate! Mr. Williams was our “car genius”, who was friendly, direct, and came across as honest with our situation... a special order part was required. He helped us get a AAA member discount on a rental car through Hertz. All in all, it didn’t feel like your typical car repair experience, and that’s a good thing!