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February 2024 by Ungthunglius D.
AAA told me that my headlight blinker wasn't working since mice gnawed the wires and charged me over $200 to fix it, but the wires in the corner near the light were cleanly cut, which indicates that it was sabotage. I'm the only one with access to under my hood and I'd been taking my car to AAA for 5 years previously, which leads me to believe .... I don't go to AAA anymore.
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December 2023 by Ray Dodier
Update: I forgot to note that I took the car to another garage less than a mile from this one to have the work mentioned below done. The plugs were $10 each and the coil packs were $60 each.I did do the 3 plugs and coil packs against the firewall. The savings on the parts alone at the other garage for the work done was over $650, and the labor cost was about half of what the AAA garage would have charged me.If you're OK with paying about 3x more for repair parts, by all means, use this place. As an example, I got quoted $30.99 for ONE Iridium spark plug. Yes, these are more expensive than a standard plug, but it's more like $10 for Iridium vs $3-$4 for a standard plug.The other part they quoted me (coil pack) was also about 3x what you or I could buy the part for aftermarket. AutoZone had them for $80 and I was quoted $258 each from this garage.According to Google, the a typical rate for auto mechanic labor is a range of $75 - $131/hr. This place charges $169/hr, which is almost 30% higher than the high end of the range.My vehicle broke out of state while on a trip and I have AAA. I needed to get towed and AAA recommended this place, so I trusted them. If you have any amount of experience doing your own auto repairs, you are VERY likely to be disappointed with your repair quote from this garage.I will say that their front line people were very friendly, courteous and professional, hence the 2 stars. Beyond that, they just have ridiculously high parts/labor charges. They also of course did try to up-sell and weirdly recommended changing all of the spark plugs, which likely would have made additional coil packs fail at $258 a piece.They didn't even suggest the repair that made the most sense, which is to replace all 3 of the coil packs/plugs against the firewall (which was where the faulty one was).It makes sense because you have to pull the intake manifold to get to any of them, so you might as well do all of them while you're in there. Plus, the ones against the firewall are subject to more heat than the ones at the front of the engine and you don't need to pull the intake to change the front ones.The bottom line, literally, is if you just want to get your car fixed for a reasonable price, you'll likely want to avoid this place. If you are not familiar with how cars work and what things SHOULD cost, it is very likely you'll be taken advantage of.
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December 2023 by Rob Schumacher
I always have problems here using their auto repair service. Last time I was there to get a tire with a nail in it fixed, they left the wheel out of balance.
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December 2023 by NKM
I arrived at AAA Rockville just a couple of minutes before closing. The team stayed late to attend to my application for an international driver's license. I walked out shortly thereafter with my license in-hand. Thank you!
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November 2023 by Ike Akor
I took my van for oil change after I got the van back engine light came on. When I took the van back I was told that the engine sensor was bad, but due to someone went through my stuff inside the van I decided to seek second opinion. My other mechanic told me that the engine sensor was unplugged.Beware of service at aaa
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October 2023 by Magda Potter
I bought my car here for new tires a year ago because I’m a member and they had a terrific deal. The tire replacement went fabulous. However, within days of the replacement I noticed my A/C wasn’t working properly. I took it to a trusted mechanic who told me there was a leak in the AC lines that needed patching and freon refill. It was a fix to the tune of $600 but all was well. The reason review is another customer wrote about an AC issue surfacing after having an unrelated repair at AAA. Merely a coincidence?
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August 2023 by Cade S.
Brought my car in for repairs, everything seemed fine then after driving less than 100 miles the car broke down again. Took it to a different shop who told me the previous repairs likely caused the new damage to the tune of $21,000 and now AAA is denying liability. AVOID AT ALL COSTS
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August 2023 by Dean Phillips
This is a great place to get your car fixed. They are very professional and courteous. Kyle greets you with a wonderful smile and energy that lifts your spirits even though your cat may be down. He checks you in, keeps you updated as promised, and explains in detail in a way you can understand what they find wrong with the car.Kevin the mechanic is also an example of the great service and quality they provide. He has worked on my Mercedes twice now and I rather bring my car to Rockville AAA than my local dealer. With the great team at AAA, I can see many years and miles out of my car!!! Thanks, guys...
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August 2023 by Grant B
I moved last year from MD, and one of the things I miss about MD is this service station. I always had a good experience with AAA Rockville's mechanic work. Only once (for an axle seal) did I need to price them and go to a competitor for the work. Otherwise, their prices and service were good.They worked on my Smart Car too, which not all mechanics will touch.The people here are also very friendly. The waiting room is solid too.As I recall, though, the folks at the front desk could use new chairs. If they haven't gotten them yet, please get on that, AAA! They deserve chairs that look and feel nice.
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August 2023 by Breton Sitton
Brought my car in for repairs, everything seemed fine then after driving less than 50 miles the car broke down again. Took it to a different shop who told me the previous repairs likely caused the new damage to the tune of $21,000 and now AAA is denying liability. AVOID AT ALL COSTS
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June 2023 by Muhammad Shuaib
I called the General AAA customer service number, and representative. Give me address of this location in order to notarize my document. Representative said that the notarization of title and registration documents are free of charge and there is a fee of four dollars for the other kind of documents. But when I went to this location, they refused to notarize my document.
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June 2023 by Juting Kuang
I love coming to this location for service on my cars and membership, especially love working with Kyle(car care) and Ashley(tag and title). I have been treated with such kindness and patience always. Will definitely keep coming here:)
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June 2023 by Chou Hung
The young folks working at the service counter are highly professional. A very irate customer delivered a constant stream of abuse, totally unwarranted and undeserved. These young professionals treated her with God-like incredible patience and courtesy.
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April 2023 by Jessica Akers
Kevin Racas found the issues with my car that another garage couldn't find. He saved me thousands of dollars for repairs.Kyle Dogan was fantastic at keeping me updated with the status of my car while it was in the shop.Both are superstars!!!!
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April 2023 by loving hearts
Excellent customer service! Kevin and Melvin are very knowledgeable and extremely polite and helpful! Keep it up guys!
