November 2021 by Anthony Kowaleski
Julia worked with us to find a couch within our budget that we also liked. She did not do a hard sales push, told us the discounts available up front and never added more or took away depending on what we were looking at. Very comfortable experience and will be back.
November 2021 by Kenneth Vogel
Amazing customer service. Denise Fowle really took her time to show me various options of fabrics, colors and styles. And she quickly followed up. I appreciate that she is so knowledgeable and caring.
October 2021 by Bill Mahan
Nana Nkrumah was my sales associate. He greeted me warmly at the door and took time to explain everything. I was shopping with a friend and hadn't expected to purchase anything, but after seeing how knowledgeable and caring he was with my friend, decided to purchase too.He is an asset to your organization and I will come back to Havertys, not only for the quality of the furniture, ease of browsing, and quality of the sales people.Thank you.
September 2021 by Renee Lewis
No hard selling, thank goodness! Associate introduced herself to us and asked for our names. She gently asked if she could help us and we told her we would like to browse for now, so she told us if we had any questions, she pointed to where we could find her if we needed help. I went back to the store the next day hoping something I saw the previous day was still there. Thankfully, Ruth was there and she helped me find the sculpture I wanted. It was my first time at Havertys and I enjoyed it very much! Great selection of furniture and accent pieces. Will definitely visit them again.
September 2021 by Ro A
Sales ppl are very attentive to customer needs. They are not pushy at all and leave you space and time to decide.what you want to do. The merchandise is high quality. You will however have to wait a few months for merchandise due to covid related slow merchandise arrivals.
September 2021 by Melva Boatright Butler
After being home bound during Covid-19, we were anxious about shopping on site. Victor, the sales consultant, went out of his way to listen and show us exactly the furniture that would fill our needs. The payment and delivery process was very efficient. We look forward to shopping at Havertys Furniture in the future.
September 2021 by Kris Mahan
A big thanks to sales person - Nana! He was so helpful and encouraged me to take as long as necessary to determine which sofa and chairs worked well for me. This was my first experience with Haverty's. It was a great. I will return again in the future. And I give Nana 10 stars for his professionalism and assistance! Thank you Haverty's!
September 2021 by Rob R
Nana is a gem. His no-pressure, high-humor approach won me over. And my couch arrived more quickly than estimated. The bad news was that the delivery people said they couldn't get it in through the door where I live, and took it away. I think they were too quick to give up, because they didn't even try unwrapping it and taking off the cushions and legs. Either way, I'd suggest Haverty's work with somebody who can disassemble & reassemble large furniture - there are companies that specialize in this - so they could have saved this sale. But kudos for the quick, hassle-free refund. I'll shop there again.
September 2021 by Damien
Delivery of furniture from this place has been nothing short of frustrating. This store gave wildly inaccurate estimates of when we could get our furniture. It has been months since we bought it and several pieces continuously get delayed. Some of the pieces we've received have also been damaged. Poor customer service.
August 2021 by Alisa Hoffman
I was able to get all the furniture I needed for my new office. Wafa was very helpful in pointing out things that would be available on the earlier side.
July 2021 by Patrick Driscoll
Denise was great. Understood what I wanted Answered my questions and gave good input
July 2021 by Pamela McHugh
The whole experience at Haverty's was enjoyable. Denise and Jessica were beyond patient with me as I am very indecisive. They were friendly and extremely knowledgeable of both their merchandise and how it would fit in my room at home. I had them come out and measure, a complimentary service, and it helped tremendously. They were able to help me select furniture, rugs, and even accessories since they had physically seen the space I am designing/decorating. Also, I never felt pressured to buy anything. These ladies are top notch and I highly recommend them and Havertys!
July 2021 by Elaine
I visited the Rockville store today to compare several pieces I had seen online. Denise F was the consultant who helped me, and she was very pleasant and professional. I found what I wanted and made the purchase in half an hour. It was a good experience.
July 2021 by Nna
Denise is awesome! She is attentive and gives honest feedback. I trust her judgment and wisdom when it comes to home decor.
June 2021 by Cyndy Leoro
Mary's customer service skills were amazing. She was very informative and knew her mattresses extremely well. It was an excellent experience having her talk to me about the differences in each one. She took her time with me and I learned a lot from her. I also really liked the mattresses that you have at your store. I hadn't realized you had mattresses.