-
July 2023 by Andy
Absolutely amazing customer service. I had to return some equipment they dont do much about it just hand to ups driver but they offered to wrap it up for me that was very nice of them i love that there is no noise at all no music playing in the store.
-
July 2023 by Adam Lee
Arrived after work on Friday, and there were two patrons waiting already. Waited about 20 minutes to get helped. On my phone, the data service had become quite slow, even in cities. After checking and testing, the rep recommended to replace the SIM card with no charge. After installing the new SIM card, waited a few more minutes to confirm receiving the T-Mobile services. The whole visit took about 35 minutes.
-
July 2023 by Josh R
(Zell), he was extremly knowledgable and very helpful into getting me a new phone and the process was easy. Great Customer service and good vibes. I took off a star because when i first came in, there was another guy who didn’t look at me face to face and did not act as if he wanted me in the store.
-
June 2023 by Moon Light
Please do not do business with the Rep names (((LAURENCE )))very unprofessional and untrustworthy , and super negative , I bought a phone that has a promo that he hide from me , passed by the store 3 days later to try to get a copy of my receipt and the lady explained that I can get a promo with a free watch he hide from me , like he is paying for the watch out of his packet .But the shame is on the company that hired you to treat people this way just because they speaks different.When I came back to get the watch he refuse to give me the color I wanted.by saying that does not exist in that color at all .Very disappointed if there is NEGATIVE 100I would have give me to him.
-
May 2023 by Pastel Rose
I Absolutely love this Store!!! It was my very first time opening up my own account and getting my own phone, so I felt very nervous. But the Staff Members here are very nice, and so helpful. Mr. Aaron was super helpful, professional, and friendly, and explained the whole process to me in getting my own account and explaining the T-Mobile discounts. He also explained the differences between the Google Pixel 7 and the Google Pixel 7a, which was my main focus. Also, the gentlemen with the amazing locks also recommended Google Pixel phone as well to me, so I felt very reassured of my gut instinct to get the phone, which again is so nice, considerate, and helpful. I have previously been to this store, and I always have an amazing customer service experience, never felt rushed or ignored, but heard and treated with respect. For new or familiar customers to T-Mobile, COME TO THIS STORE! Trust Me. You'll Love Here.
-
May 2023 by sinsational
This review is personally for Amber and Kevin they both were very helpful and patient with me while choosing my new phone. They informed me about everything I needed to know and I finally upgraded my phone. Would definitely go back to them if I need any help in the future.
-
May 2023 by Valle Gall
Aaron went above and beyond to activate my phones after tech support failed. He even reset my settings and helped relentlessly until all was resolved. Brandon also helped and was so gracious. So grateful for their help and this branch of T mobile!
-
May 2023 by vanessa fuentes
Excellent costumer service, employees at this location take their time to make sure all my needs are met. Amber Candia assisted me, and made sure I left satisfied with my purchases & very helpful.
-
May 2023 by gabriela calienes
I had the worst customer service in that store with Adan he didn’t know nothing about the products that he was selling .He didn’t have the patience he didn’t know nothing about he iPhones he also wanted to give the job to his coworker instead of continue working with me coworker told him that is his job that’s why he was not going to do it . The treat it was the worst the worst customer service that I had in T-Mobile he was laughed looking his phone asking questions to all his coworkers.
-
January 2023 by Mason Shlash
I visited this location and I signed in on the queue.My plan was to switch my services from Verizon to T. Mobile and the customer service I got in this location it was horrible and unprofessional and the location was unorganizedSo I ended to stay with Verizon
-
August 2021 by King Gawad
This place was great! Very good service. I don't know what this jigga behrooz is talking about. He's salty like his comments about chick fil a.
-
June 2021 by John Calvin Williams
Working with Alana was a very constructive and pleasant experience. When I went to the store I was unsure of even changing from my former carrier to T Mobile. Alana patiently and thoroughly answered all of my questions and after our long and detailed discussion, I was confident of my decision to switch to T Mobile. She also advised me about other T Mobile services, patiently and thoroughly explaining the key features and benefits of each compared with my existing plans. I was also confident in adapting this T Mobile device. Overall, Alana provided outstanding service, and was very pleasant to work with.
-
June 2021 by Amanda Perera
Ingrid was so helpful and friendly! Helped me find a phone to match my needs and price range, explained the contract and set up my phone. Great experience!
-
May 2021 by Samantha L.
I called ahead to see if they carried a specific case for the Nord N10 5G and Francisco said he would set aside one for me. When I arrived, they were a short staffed and I had to wait a little bit before I was helped.. Mike was unable to locate the one that was set aside but luckily there was one on the shelf that I could purchase.
-
April 2021 by Liliana Blanco
I just want to give credits to Roxana! She provided excellent service and made it very easy. She was quick and efficient thank you Roxana.
