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August 2025 by RILEY EVANS
Sad state of affairs
Female tellers here dress like Walmart employees. Terribly unprofessional
That speaks volumes
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August 2024 by Kevin Perry
Charge $4 to withdraw from their ATM. Avoid
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July 2024 by Autumn Ouellette
Made an appointment online, when I got there they had no idea about the appointment and the woman I had the appointment with wasn't even there. I was told I need to speak to Billy because he handles the kind of trust account that I have. They never gave me his information. I called, because I realized they never gave me Billy's number when I was there. She said Billy isn't in the office right now, he would call me back. Never heard from him. So I called yesterday asking if Billy was there and the guy I talked to told me that there isn't anyone named Billy working there. He put me on hold to figure out what's going on, when he came back he never told me why people were telling me about a Billy if he isn't even there. No apologies or anything. I just don't understand why I'm being lied to. Do not do your banking here, they will lie to you to get you out the door or off the phone!
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May 2024 by Melab Musanga
Worst service ever. No courtesy! Never coming back here! I regret driving all the way only to be told "I AM NOT DOING CASH" in a rude and harsh tone.
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September 2021 by Chris Baker
Wonderful if you like the "online system" being down 50% of the time...Good customer service if you call though and friendly local bank unfortunately a little arbitrary these days.
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August 2021 by Shavonne Gumbs
First national bank made our recent home buying experience a nightmare. We were excited to work with them only to receive no communication, last minute deadlines and the inability to close on the expected date. We reached out to several managers with little to no response and therefore left in the dark regarding a substantial home loan. If you want a smooth home buying process absolutely do not use first national bank!
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May 2020 by Morris Deitz
The lone and inconveniently placed ATM is out of order AT LEAST 1-2 times per month when I visit. I’ve never experienced this with any other bank/ATM. Get it together.
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March 2020 by Brandon Gulley
Terrible customer service at multiple locations and with their 800# customer service line. I definitely do not feel valued and will be closing my account as soon as the pending transaction clear.
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April 2019 by Susan Phillips
JESSICA the BRANCH Manager went above and beyond. Thank you ever so much. I will inform people of where to bank!!!
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March 2019 by Jaci Corvino
Terrible service! PNC two doors down is the bank to use.
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January 2019 by domenic giandomenico
I've been with them for years and have never had any problems. Always had great customer service too.
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November 2018 by Bob Lawinger
I opened up several accounts and a line on my house. I worked with Nick G. He was fantastic. Answered ?'s, got me a great rate on a home line and made it all easy for me as I am a moving target and busy. Nick came to me for info etc.... I also worked with Maria L. Also, outstanding.
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November 2018 by Karen Kingsborough
I'm planning on closing the account I opened with them. I was told one thing and it has been the total opposite. Sad because I just opened it 3 months ago n shouldn't feel this way about a bank.
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June 2017 by DB N
Great customer service!
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June 2017 by Monica Leisure
My loan statement didn't match my loan documents. Have been trying for 2 months to get it straightened out. They keep telling me everything is worked out now, but when I question the first messed up transaction they can't show where it has been fixed and will get back with me. For 2 months they have been going around in circles with no solution. AWFUL BANK!
