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October 2023 by Geremy L.
I went in to open a business account with Mrs. Mercy Wambari she had me wait about an hour until I left because they told me she was stuck in traffic and would have to wait more. Bad customer service no sincere apologies were made. Maybe it's just this branch, I've had many people advise me to bank with chase but was not a pleasant experience
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January 2023 by David Ouziel
Lock on ATM door is broken, could not access after hours using my card. Please fix!
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January 2023 by Damboba Jeylu
I went to open new accounts. I was told to wait. After l waited About 40 minutes. I wish l took his name anyway. He asked me the reason for coming l told him to open new accounts. He looked up on his watch and told me they are about to close. So I have to make an appointment. Which make me not to go back.
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November 2022 by Zane K S
Recently, I visited two branches in Silver Spring, MD. In one of them our visit was a great waste of our time and Chase's resources. I am shocked by the level of unprofessionalism and incompetency.Next day, we decided to go to one on Georgia ave, Silver Spring. Just as we entered, we were warmly greeted and asked the purpose of our visit. After that Jean Paul Faye helped us to open new banking product and set it up. Jean Paul is a great professional and a super nice guy. He solved our issue, helped to address our concerns and patiently answered our questions. Highly recommend this branch and Jean Paul.
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August 2022 by Malik Johnson
Don’t be a black man with money walking into this bank. They won’t let you withdraw your own money. This bank is racist and very unprofessional. Avoid this bank at all cost.
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August 2022 by edome tube L
The customers service is horrible my husband trying to pay my credit card with his Id one of the employees said no he has to be Co-owner to pay the credit card!!!!!!which not true he always pay with his id She not helpful.
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May 2022 by Shawn Taragon
Needed a cashiers check for our mortgage downpayment, extremely rude manager. I ended up having to take a second PTO day from work and wear nicer clothes before they approved access to my OWN money!! AVOID THIS BRANCH
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April 2022 by Mahzin Ahmed
It’s funny how this bank will look at your way of dressing to judge u . Came to open a business account and how’s he looking at me like do u have 2000 to open the account ? If not get your Mc & dot ready first then u come back and open the account .. ?♂️ it’s sad and funny to see this kind of people in this bank cos I’m African so I don’t look like someone who have 2000 to open the business account . ??? done with this bank
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March 2022 by Rich Keith
Eyasu Theodros, the least helpful banker that I never met, ever. He is the rudest of all manners. Please avoid to have appointment with him at all times.
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January 2022 by ARIA SPENCE
I like Chase bank and it is too far away I do not drive great ?☕ OFFERING STUDENT CHECKING NOW GET IT FAST!
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January 2022 by Muna ALMerri
Abdul was a very helpful and knowledgeable banker. He was patient and listened to us carefully, provided suggestions and solutions without pressure. I was going to close my account but changed my mind. Chase you win by having professional employee like Abdul.
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December 2021 by Jazmine Cofer
Came in to set up a joint account with my fiancé. Seth was very nice and welcoming (and funny!). We even unfortunately ran over the 1pm close time and did not feel like a burden or an inconvenience at all. Eyasu helped us set up our account without issue and was very knowledgeable and helpful throughout. Great customer service all the way around. They made the process so easy and pleasant.
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November 2021 by Michael Abraha
The branch operates at a bare minimum. There is no access to the ATMs, and it always remains closed. After driving and parking my car around a little further(no parking available for the bank), and walking to the bank, now for a third time, the ATM vestibule and the bank are mostly closed. All I need is access to my money. Despite getting excited when Chase opened their Silver Spring branch, this branch never gave me any meaningful service. I think this branch ought to be closed.
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November 2021 by Elgin Mones
When my banker opened my account, he made computational and spelling mistakes that would've adversely affected me had I not caught them immediately. The bank also held my funds for almost a month in part because it neglected to ask for authorization documents when I opened the account. I threatened to close my account if it didn't lift the hold that day, and the bank complied. Funny how that works...
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September 2021 by AYO
The ATM has not been available for awhile because of the homeless ppl supposedly vandalizing it , but it is inconveniencing the entire community at this point. I do not want to have to go Four Corners just to use the ATM after hours . They need to come up with a way to open back up.
