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December 2020 by Denise Bailey
I was picked up from my home to the rental place.The representative that worked with me was very nice and quick with getting me in my car.
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February 2020 by Glenn Hogan
Really on top of their game and very personable and accommodating.
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October 2019 by Z Worm
Nice clean car. Slight smell of smoke?
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August 2019 by Amado Morataya
One of the best Enterprise locations I've used in Maryland, I was greeted with a smile, always treated with respect, professionalism, and friendly service. Noel was always helpful, friendly, and accommodating, which is why I returned to this location for a rental on this family vacation. She generally had me in and out in less than 10 minutes. Noel also did everything she could to find the right size vehicle for my family and I to ride comfortable in on this 8 hr road trip! I now know where to go first when in need or a rental! 10/10 overall customer service !
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August 2019 by Bereket Hailemariam
0 Star for Noel Hakimi and Nate Mihrete the manager and co-manager respectively at the branch!! This was the worst and by far the most shady customer service experience we have received. When we picked up the car the co-manager specifically said “any mark smaller than (measured by using his fingers) is OKAY†So when its time to return the car it was Noel who was inspecting the car and she claimed there was a damage on the vehicle when nothing was visible I mean the damage she saying could have been there when we picked up the car but mr co-manager who assured us that anything smaller than his finger were okay but during return he came out with his small gadget and said he used it to show us how big a damage can be to be ok, and the funny thing is the tool he has on his hand was alot bigger than the damage they say was there. We asked for the manager to provide us previous report on the car to see if that wasn't there before but she refused to provide that information making the whole thing and the whole experience the shadiest!!! PLEASE PLEASE AVOID THIS PLACE BY ALL MEANS AND IF YOUR INSURANCE TOLD YOU TO GO HERE PLEASE SAY NO!! I wish if the owner can see this and reply back as they have the most incompetent people working for them!
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June 2019 by Vernon Elrado
This staff is always very helpful here. Noel is just the BEST. Always goes above and beyond to make sure the Customer is satisfied.
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May 2019 by gurmesa wela
Terrible service .
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May 2019 by Rae Williams
Noel the manager and her team are absolutely outstanding. The professionalism, kindness, and service was amazing. They took very good care of me.
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May 2019 by M G POWELL
Great service and planned on making this my go to spot for rentals.
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March 2019 by walter aguilar
Reserved and prepaid on line, was ready when I got there, e-sign paperwork and was on my way
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January 2019 by Michael Hughes
The commitment to excellence displayed by the Enterprise team @ 12000 Tech Rd Silver Spring MD is a paragon of effective interdependence; sought after by every system in the world of work matrix.
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November 2018 by svt4001 .
Good customer service so far. I reserved a vehicle online and went to pick it up. There were several people waiting for service when I arrived, but they still managed to get me taken care of quickly.
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August 2018 by Ashley Esibe
This location is amazing. They have consistently superb customer service. A gentleman by the name of Brandon did a wonderful job transferring my reservation after a horrible experience I had with the Georgia Ave. location. I'm not too crazy about their selection of cars, but their customer service makes up for that big time.
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August 2018 by Rbradf58
I picked up car a few minutes before opening I was greated by all working. It was fast efficient and quick process! I travel a lot and this location has excellent service
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July 2018 by Alli Irene Carlson
IF I COULD LEAVE A LOWER RATING I WOULD! Terrible customer service, terribly rude & arrogant employees at this location. Ridiculous policies (such as the fact that we couldn’t rent two cars with one credit card. They require each card have a different name, regardless of the fact that we are a married couple renting the vehicles & both cards are in MY name. What a GREAT WAY to lose money.) Terrible experience. In the future, I’ll look elsewhere for rentals and will not use enterprise if there is ANY other option.
