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November 2023 by Sue
The customer service in this store is outstanding!
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August 2023 by Brian Scott
I had already picked out the shoes I wanted before I arrived, the staff was always around and very professional
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July 2023 by Jacob Mathews
The Manager, Cici was amazing. We had a large order of 11 shoes. They did not have any of the shoes in store. She was the only one at the register but she managed to take care of walking in customers while also looking up the orders for us. She was able to order all the shoes and ship it for us. All along she had a friendly and positive attitude towards us. The shoes were for a mission trip in Dominican Republic and those individuals receiving the shoes are going to be very happy. Thank you Cici for your positive vibes and friendly customer service. You made this experience very seamless.
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May 2023 by Eric N
They offer military discount only if you buy certain brands like Adidas not Nike...sounds like Adidas offers the discount. I call that deceptive marketing gimmicks.
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April 2023 by Mike B
James was amazing to speak with for a few minutes. He was having a conversation with someone when I rolled up, and I had a ten minute conversation about Sneakers with him after. He answered phones and dealt with a customer with promptness and reassurance about a pickup order. Hard to believe this man isn’t working in hospitality management or something similar, because I haven’t had service like this in a shoe store in 10+ years, and it was refreshing.Stopped by from VA, but will be back.- Mike (Rodman shirt & Lost & Founds)Pleasure meeting you brother!
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March 2023 by Russell Jenkins
Went in to Famous Footwear to get the wife and kids shoes, ended up getting deals to get them sandals and socks for a really good price. The employee that we had help us was Jalil. He was patient with us, and went above and beyond. Jalil was amazing. He needs a promotion and a raise.This is no ordinary shoe store thanks to Jalil, he made it feel family oriented, and very welcoming.
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February 2023 by Kristen Schroyer
Came in to exchange an on line order. Was hoping to find something in store to exchange for. The selection in store was definitely not as good as what is offered on line. But when buying on line, sometimes the fit on the different brands are different. Not sure why. Could just be my feet ... lol. Meaning an 8.5 Nike fits, but an 8.5 Addidas didn't. Any who, while looking around, noticed that they didn't have a big selection of styles or sizes available. A staff member mentioned that they hadn't gotten a shipment in awhile and that they were due to receive a pretty big shipment next week. So who knows, I could've just gone at the wrong time.
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February 2023 by Church Reyes
Employee too helpful, "in your face and space" trying to tell you what you need to buy. They didn't have what I needed.
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November 2022 by David R.
They literally sent me the USED and DIRTY Boots!!!Buy your things elsewhere! Not sure what is going on with their quality control or their distribution center but I can not believe they sent me used boots!I bought a pair online recently and when I opened the box, the boots had mud all over the sole and the boots were full of creases!Now what? I gotta take time to return them, I need to go to a store and talk to someone....waste gas, and i won't be able to wear them when I intended to wear them
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October 2022 by Roxanne
The manager went above and beyond to help me. The shoes I wanted were the last pair and had different sizes in the box. The manager ordered them from the warehouse and had it shipped free and also gave me a discount. Best customer service too!Thank you! ?
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September 2022 by Rick Melendez
They have 2 register and don't use the second while a long line forms
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August 2022 by Genesis Amaya
Guy that works there is awesome! I wasn’t able to catch his name but each time we go there we always come back satisfied! He’s has a really good personality and has an awesome vibe too. I hope he never stops smiling the way he smiles ! :)
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June 2022 by Maha Smith
I usually buy shoes online because it's easier for me. I needed a pair of sandals for an event and I decided to go there at the last minute. I was surprised of how great the customer service was. James was awesome! I walked out with one pair that day but have been back a few times to get others that I saw but wanted to get later. Cici was also really nice to us.My only feedback is that managers shouldn't put employees on the spot in front of customers asking them if they did something or not. It's a little embarrassing for them at least in my opinion.I will still go back and purchase from then since I got a nice selection of shoes there for me and my 6 year old.
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March 2022 by Tina Quispe
I ordered two pairs of Adidas online that didn’t fit right so I brought them into the store today. The man working brought me a pair of Saucony shoes that just came out because I mentioned I really like that brand. I had my first pair on that I bought like 5 or 6 years ago and still wear! I was originally just going to return the shoes but I ended up buying those shoes he recommended and a pair of New Balance. He really went above and beyond to help me find shoes that are comfortable. I couldn’t be more happy with this visit.
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December 2021 by loretta M.
I Love the Mananger and staff . She concern on what shoe that comfort instead of style. She Help me a lot on my bad Foot at work and I love the comfortable of the shoe, my foot doesn't hurt anymore, I will always shop there !!!