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March 2024 by Patricio Alvarez
I appreciate the great service from the staff. They help me a lot with the car rental. Very efficient and kind.
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March 2024 by Mohit Rastogi
Super friendly and very helpful. Had insurance rental for car repair and smooth transaction. Front desk was awesome
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March 2024 by Ryan Lee
Got charged extra for tolls because the workers gave the wrong information. Tried calling in, but the manager did nothing to help.
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February 2024 by Manuel Ramos
Terrible service, terrible attention, it is one of the worst that can be found in the rental car company agency. When I rented my car, they didn't even return me to the depot, which was miserable.
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February 2024 by tom stallone
Great people to work with.
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February 2024 by Eric JB
Employees are top notch here. Customer service jobs are stressful and I hope Hertz corporate is aware of how respectful, hardworking, and diligent their staff is at this location. Everyone here deserves a raise. My wife left her purse (makeup bag) in the car I returned. An employee( so sorry I forgot her name) stayed late to ensure I was able to get the purse back. She didn’t have to be kind and help out, no-one paid her more money to stay, but she did. Great people here and I will be coming back again and again.
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February 2024 by Jz3Serge
Awesome branch to work with! The branch was professional and easy to work with
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January 2024 by Tye Kuzniczci
If you pay for a reservation, you are not guaranteed to get a car. Therefore, you then have no reservation. This seems like a scam. Also, if they have a car but it is a more expensive car than the one you reserved, you will be charged extra. No other car rental place I have ever been to does this. Any other business will upgrade you for free since the business has made the mistake. This Hertz will also change your reservation time without telling you. This place is a nightmare. Rent elsewhere.Side note, I gave this business two stars instead of one because James who works here was great and did his best to assist me. It’s not the employees here that are the problem. It’s the business model.
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January 2024 by Isis M. Irizarry
Personnel are so nice, really helpful, and just overall great. Rates are good and so is the selection. Will definitely rent from here again.
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December 2023 by Nitin Pangarkar
I rented a few weeks back.Positives: James was great and helpful.Negatives: they didn't have the car class I wanted (small), the Civic (which I admire greatly) was poor despite having medium mileage (50k). I used to have a Civic that has more miles but which I used to love. It as a surprise to see this car as a part of Hertz's fleet.
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December 2023 by Fred Siegel
Loved the experience here. Expected a slow process and having to wait but the opposite was true. Paperwork done and in the car in less than five minutes. Return was jusas fast and easy. t
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December 2023 by T.A. Akinsete
Should be shut down or staff swap out/more common sense training.Not all locations, but definitely the Laurel, MD one.Silver Spring, MD was very helpful & would recommend them. That’s why the rating is not a 1-star.
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December 2023 by Michael Thompson
I've been trying to get a car for almost 3 weeks from multiple locations never have cars available even with a reservation.They say reservation doesn't guarantee a rental.What's the point of a reservation.And you can't just Walk in for Uber
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October 2023 by Trust God
DON’T RENT A CAR FROM HERTZ!!!This company is a joke, joke, joke….they don’t care about their customers. They are not well organized, they are their just for money as they are highly money oriented. As a gold plus member, I chose to rent a car from this company. I picked up the car on Saturday for a 2 day trip. At the end of the drive down to our destination we got a flat tire (the same day). We called hertz and they continued to put us a hold and ask the same constant questions over and over about the car information and tire information when they should’ve already had that info in their database. What are they good for then if they don’t have the basic information in front of them. We gave them the record number, which has all information about the account and the car we rented. But they constantly asked the same questions again and again instead of solving the simple issue. It took them 2 days to solve a simple and minor issue. The worst thing was the representative put us on hold and after 40 minutes of hold, they hung up the phone. Then, we had to call them back, and a different representative picked the call and did the same processes and again he/she hung up the phone again. We had the worst customer experience from the very beginning to the end. The company is there just to rob their customers money; they didn’t have a spare tire for the car; they don’t put the necessary equipments that an ordinary car should have. Please don’t spend your money here. They all are superficial; they act like they care about customers. We drove from the Hertz location to our destination on the same day, but after that, we had to pay for Lyft, which was another unnecessary expense. For a two hour tow, we ended up paying $800 plus the prior payment for the carand lyft, we ended up paying $1500. They didn’t even reach out to us to ask about our experience. We paid for the rental service that we didn’t even used. We didn’t drive the car after the tire got flat. We had to pay for Lyft wherever we want to go. They mad our trip trip a nightmare. They all are all a joke. Both the company and its employees are joke. They are robbers; they rob customers with no legit services provided.If you want to rent a car, please, this is not the right place.-0000000 star service.
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August 2023 by BC McLeod
We dealt with 3 different employees (David, the manager, Rikita (sp?) and another) and they were all so nice and friendly! We had requested a pick up truck to take the kids back to school but knowing it was going to rain, they offered a minivan at the same price. So helpful. Local businesses could learn a lot from their customer service.