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February 2024 by China Love
Love the place. Staff are very friendly.
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February 2024 by Tonia Bennett
They always have what I'm looking for. Customer service has always been good. Also the grooming department
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February 2024 by elizabeth hartzell
I am incredibly frustrated with the app software to book an appointment. I always book with the same groomer, Brandon. The listing of groomers on the team shows that he is still working there but didn’t have any availability for the next few weeks. So I booked my appointment with another groomer, assuming that he has taken some time off. When I arrived for my appointment today, my favorite groomer Brandon was there. I mentioned to him about my last booking experience and he said that it has been an ongoing issue.Petsmart, please fix this glitch! Brandon and everyone on the team are incredible, and should each have an equal opportunity to be selected.Please fix this glitch!!!
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December 2023 by Andrew O
The sales specialists were helpful in finding the item we needed in the store, however they only have forklift staff on duty in the mornings so unfortunately we weren’t able to purchase the main thing we came there for. Instead we got a few reptile tank decorations and mulch bedding.
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November 2023 by Rev. Christine Mcgunigale
Love my PetsmartAriel for grooming the best
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November 2023 by Liz Gilmore
I love this location. Everyone is so nice and the best part is seeing familiar faces in the store.
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October 2023 by Maia Kay Kvartskhava
Alena is the best there. She always goes above and beyond! Whenever she is in, I know, my babies are in good hands.
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October 2023 by Shanique Lewis
I’m only giving one star when they really deserve zero. But management was very nice.But I took my dog for a grooming to this location due to the one near me being booked. His appointment was 9:30am. They had my dog until 12pm. Toye Wright, groomed my dog and had him looking crazy. I have had my dog for 8 years and NEVER has he been stressed, he was drooling excessively, nails were NOT cut, private area was NOT cut, legs weren’t trimmed and he had a mane that was NOT asked for. I told them to cut him down to a #5 which is a little longer than the #7 I usually do. I paid extra money for the new “luxury” service and have NOTHING to show for it, no pumpkin shampoo and no bandana.Management did refund my money, which I am really happy about, so my issue is not with them. What makes things worse, I had tipped Toye prior to me seeing my dog since they were very busy and I just wanted to get my dog and go. I requested my money back and Toye declined it. I only noticed how bad his cut was when I walked out. But since Toye said my dog was stressed the whole time and drooling, I didn’t want to take him back inside. I will be talking to corporate about my experience.I had to take my dog to the Petsmart in Laurel, so that they can better assist my dog! Even the worker at that location was confused on Toye’s “work”. I will NEVER go back to the Petsmart in Silver Spring and I will make sure EVERY one knows not to have Toye Wright touch or even look at their pet!
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September 2023 by SUE GUNTHER
I buy my kitty litter and several varieties of catfood at PetSmart. Most of the food is prescription kidney diet canned food for my 17 yr old cat . I believe the kidney diet is helping my cat live longer and feel better. She certainly likes the taste of PetSmart food.My favorite thing about the store is petting customers' dogs, big and small. And I love seeing the groomers, and the cute expressions on the dogs' faces when they're being groomed.
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July 2023 by Beth Barrows
I love the staff at the Calverton Petsmart store. They make the difference. Friendly and good customer service. Thanks!
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May 2023 by James Armstrong
PetSmart employees are knowledgeable and super friendly. The even let my daughter and I hold several reptiles and gave us printed information on them. The store is clean and they have every product you can think of.
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May 2023 by Jessica Probst
Reptiles do not appear to be well cared for. We saw a sad gecko shedding flakes. Otherwise store seems fine.
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April 2023 by Ashley Brown
I come to this PetSmart multiple times a week and Iman is great! Every time I come here, she’s always smiling and very fast to help. Thank you!
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February 2023 by Saundra Boyd
Everyone is amazing !!!! Very courteous, friendly and pleasant !!!! There’s someone always available to help with questions you might have and they’re quite knowledgeable. I love this Petsmart. They are always stocked and can give you an idea of when things will possibly arrive if they’ve sold out. Very nice Petsmart to shop at. If lines start getting long staff will come to the rescue and get you rung up. Awsome people !!!!
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January 2023 by Zelaya General Contractors LLC
There are times when I don't understand those who are in charge of operating these stores. Inside, you can walk very well. You do many things, but when it comes to paying, it's a problem. They only have one cashier instead of having more cashiers so that people can enter and leave quickly, that is, it's a problem Lore to pay and they don't care they don't do anything
