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March 2024 by BM35HB
Stacy was great. I had come from the location in Wheaton(apparently they allow you do book drugs tests but you get there and they resend you to Lockwood). This woman behaved like a true professional or least tha to the impression she gave me in contrast to her co worker Nina. The African American lady Stacy was the second person to help me because the Hispanic woman Nina refused to take care of me even though drug tests don’t finish until 3:30pm I had gotten before that. She even went as far as to claim it was 3:20 when they stopped doing drug tests.( I had already come from Wheaton and resend here) I made her aware of that and showed her a signed paper showing I had permission from the wheaton location and didn’t have to reschedule or sign up. They had me sign up again for their location anyways. Absolutely shameful. Let me be clear: Stacy did a great job. However it seemed fishy. It seems management has to fix the problem worth the information at the wheaton location and this location. The check in station also said tests can be done up to 3:30(drug tests). And I had scheduled my test at the wheaton location at 2:30pm. So that one alone was enough for Lockwood. Had it not be for Stacy I don’t know how the day would have been. She came through in a huge way. Thank you Stacy!Management: GET ON IT! I and other customers would appreciate it. Cut Nina’s hours. She clearly doesn’t value or respect her customers.
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February 2024 by S S
This place is horrible. All employees are laughing and chatting but no one is working. Making an appointment is completely pointless. You will still sit there for at least a half hour waiting.
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November 2023 by Ginger B
Lisa was great! The lobby and lab were very clean. I had an appointment and even got in early. I have to get bloodwork every three months, so I’ve seen and waited at a lot of Quest labs. This was the most pleasant experience I’ve had!
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November 2023 by Dennys
Came here at 3:30PM to do a drug testThey are open from 8AM-4PMAnd the women refused to do my drug testEven though I was on timeWill not recommend this place
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October 2023 by Joshua Grail
Worst experience at a lab ever. They claimed they didn't have my orders, their corporate line confirmed they did after I complained, and they still took another hour and a half to take my blood because they couldn't figure out their own system. Rude staff that was wrong and tried to blame me for being firm (and correct) about what I needed. It was so bad the corporate line actually lodged a complaint against the location while I was on the phone with them. Recommend going to a different office.
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June 2023 by Dee T
Worst customer service ever witnessed. I checked in, people with no appointment came in and they were all served before me and i had an appointment. There was no communication from the staff. After 30 minites wait time, a staff calls me to ask if i have been assisted. So devastated by their bad customer relation.
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June 2023 by Dee Wanjiku
Worst customer service ever witnessed. I checked in, people with no appointment came in and they were all served before me and i had an appointment. There was no communication from the staff. After 30 minites wait time, a staff calls me to ask if i have been assisted. So devastated by their bad customer relation.
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April 2023 by Maureen Kemp
Some doctors use quest to get back at patients they dont like!!! All I did was that I refused to be fed dangerous medications and I advocated for myself so quest decided it was time to kill me as if they will never die!!! I also know that we all make mistakes but to make it twice is inconceivable!
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April 2023 by Starla Robinson
I go here regularly. The nurses are excellent. It usually is a quick turnaround. I recommend going during the work week if able.
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March 2023 by Inma Guerrero
I went on two occasions, one with appointment and one without and I had problem at all. The nurses are super professional and very nice. It does get really busy on Saturday. Best to schedule and appointment.
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January 2023 by O R.
Polite, accommodating and pleasant, the staff at this facility are to be commended. Adequate parking, cordial welcome, helpful staff.convenient location and hours.Thank you very much.
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December 2022 by A Bizzles (abizzles)
Quick check-in. Lab screening for employer took less than 20 minutes of arrival. Clean facility and safety precautions taken.Very little wait time.
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August 2022 by arnel otanes
Quest Lockwood. I’m a medical professional, so I usually give a good review on medical offices, but if you can avoid this office, do it. I scheduled online with them 2 days back, and when it’s finally time to get the blood draw and I’m even 15 mins early like what they said, the said I don’t have any schedule. I handed them the paper works on my schedule with the confirmation on my schedule and they said, oh it needs to be a qr code. Ask them which website do they usually schedule their blood work if not the website that I scheduled with them and they can’t give me a different website. They are double booking people and If you book with somebody at the same time, it’s now your problem to wait for 2 hours for blood draw. Worse experience in a medical office ever.
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July 2022 by Zenox
Awful experience. Staff was rude and slow. Something that should have taken 20 minutes took over an hour to get scheduled and pee in a cup.Never again.
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May 2022 by Ross A.
My previously scheduled appointment was canceled for some reason. There is literally no one to help you when there are 20 people ahead of you. When I finally spoke to the larger African-American woman at booth 1, she was incredibly rude. I have been dealing with some major health problems and her lack of understanding and frankly outrageously rude attitude really upset me and I ended up not getting my bloodwork. I will NEVER go to this location again. In fact, I may just forgo Quest all together in the future.
