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February 2024 by Wendy-Nia Griffin
PLEASE HIRE MORE PEOPLE in print shop. They are helpful when you finally get their attention. This is not the staff’s fault. This a managerial corporate decision issue. I came at 11 and am still standing her at 11:41. I have the time to film and write this review.This store is chronically under staffed. Why do I have to go to another neighborhood (please read between the lines) to get what I need in a reasonable amount of time?
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February 2024 by Anthony C Smith
Staff were very friendly and helpful!
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September 2023 by MHeartK Arts&Crafts
Hi there,I usually do not do this but I have to so your team is aware.On August 25, I ordered an outdoor banner that was needed for the Festival on 9/3/2023. I was informed that it will arrived on 8/30/23. I came to the store in Glenmont to pick up the indoor banner, however, the outdoor banner was not ready to be picked up. I was informed that it will re-deliver on Saturday, 9/2/23. When I called and spoke to Angie, I was told that the outdoor banner has no track of being delivered to be picked-up. Thankfully, there's Angie to the rescue. She made a lamited one just for me to have something to use for the event. Mind you, i paid $88 dollars for the banner. I commend Angie for extra mile.I still needed the original banner as we would need it for the Labor Day Parade. I was informed that at least someone would call me on Monday morning (Labor Day) regarding about the banner. No phone call!Today, 9/5/23, I called because nobody bothered to phone me back on Monday. The banner still has not arrived yet.The Festival and Parade already passed. I could not use the Banner anymore.I will try other locations but if it's gonna happen again, people will need to know.What happened to a Good Customer Service or Good Service??????Yes, you can contact me but I stated my case.Not So Happy Customer!M
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July 2023 by Sean Hardman
This is One store I Like In The Glenmont Shopping Center Not Far from CVS Pharmacy and Madam's Papusas . This Is called Staples . It's An Office Supply store . As You go into the sliding doors On the way in They have things from Computers , Office Chairs , To Printers and Printer Inks , Date Books , Journals , And Computer Paper , School Supplies to so Much more . They have very good Tech Staff On Hand when you need help . They have Great Managers On hand if You need to order something . This is a place I Love coming to To Get Blank Journals To Datebooks and Pens . Near the customer Service Counter Registers They have Candies for Kids as well as adults . This place Is a Office Supply Paradise . You can get Lost In there For Years and never find Your way Out till you are satisfied with the things You want there . The Prices sometimes are affordable there and there are deals to be has every single Saturdays In their Ads . But I think It Might be best to have printed Out coupons to send through People's Postal Addresses Not Just On Emails as a suggestion for the future . I did Put an Online application a few weeks ago and I would Love to work for this place as a Cashier someday soon If they will have me . I am Dependable , Reliable , Quick On My Feet , Very Interactive with The customers , I am flexible , Dedicated , Determined , Faithful, Loyal , And Devoted Hard worker . If they give me a chance , I will RIDE FOR THE BRAND . But It's In their hands to decide . But I want a Full time Job there nothing more or less . For the things You all need at this store and love the customer Service and all And You Love it as I do this Place is for you . So Please show Your support and give this place the business It deserves again . We all Look Forward to seeing You all again Really soon .
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July 2023 by Evan Capps
I went to this location to print out some colored prints of some photos I had taken. I gave the man a flash drive with the images on them and he handed it to another employee. When they saw the images they wanted them, the employee said make sure to save a copy of those images. They wanted to keep a copy of my pictures without my consent. This made me very angry and I left. No person has the right to take copies of your personal pictures. They are essentially intellectual property and should not be taken from you.
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May 2023 by Shayan Khan
Got a poster printed but it was a total joke!! The poster had streaks in it and was already a bit crumpled when I got it. I could’ve printed better at home (saved the $21) had I bigger printer!!!! Never going back.
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May 2023 by Jamerican
Went there to print an article from my phone. Even though I had done this several times before I couldn't get it done this time. I asked for help. The guy got really angry and said " nobody here uses an android phone" I kept trying then try to ask him for help again. He became furious.I have never seen such display of anger for something so trivial.
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May 2023 by Kevin Tarrant
Diego was very helpful at the print shop. I had to make 100 event pamphlets by the next day and they promised they could make it happen and they did. They even folded them for me. Thanks.
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May 2023 by Marvin Floer II
Used to be an easy convenient place to print some sticky labels. Simple word document for next day printing, not effective.
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May 2023 by onur tay
This branch is a terrible place, they are not helping in any way.He had my money taken from my card 2-3 times.$15 for one copy Good money.I guess they get the salary of the employees by deceiving people in this way!
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March 2023 by Elizabeth “Lizzy” Graham
This is the second time I have come to Staples Silver Spring to pick up something and the employees are horrible at acknowledging people waiting in line. Today I came to pick up business cards I ordered. I understand they are busy and short staffed but while they are helping someone can't they say "Hello. Are you picking up or placing an order?" And that could help those waiting to pick up while the customers are working on their print project. I will go the further distance to another Staples or even Office Max or FedEx.
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March 2023 by Raya Mandler
I wanted to make photo prints from a file on a USB. The person at the counter - Lima - was extremely helpful. She understood my specifications, and was very well informed on how to use the computer and the printer settings. Quick, pleasant service, and excellent quality prints.
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December 2022 by Jennifer Barahona
Printing center is so unorganized, rude staff. Received email that order was ready for pick up and I show up and they have no idea what I’m taking about. I show the email that i received and he acted like I was speaking another language. Had no idea what I was talking about or why I received that email. Didn’t even attempt to look for my name. Just asked me for the first letter of my last name and said my order wasn’t there and to contact customer service. Never printing from here ever again.
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November 2022 by Keenan Forbes
The service is great here I come to get my flyers printed and cut/laminated. There is a very nice young lady that assists and gives great recommendations. She is the crown jewel ? of this Staples! I like it here
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September 2022 by Walt Williams
High prices, rude staff. Despite living in the neighborhood, I very rarely go here -- usually only if I need something immediately. First, the prices are insane. The prices are 2-3 times what you would find anywhere else. For example, they were charging nearly $25 for a USB cable I found at another store for $8. And the staff is RUDE and lazy. Even at their busiest, I've rarely seen more than one checkout lane manned. The line was so crazy long one day I just put my stuff down and walked out without buying anything.
