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“This is simply a review for maintenance. Charlie is OUTSTANDING! He is personable, quick and efficient. Everytime he comes into our home to fix something, we know for sure he’s gonna get the job done. Thank you Charlie O!!!!”
“Briarcliff Apartments East is a great apartment complex. It is very well managed, meaning the mgmt office is responsive, the maintenance is top-notch, and the grounds are well-kept. I also really like that it has concrete block construction, so it is much quieter than most apartments and is also fire-resistant. Oh, and my apartment itself is very clean and comfortable.”
“When our friends come to visit, they usually comment on the cleanliness of the property. Our evening visitors comment about the always cheerful and helpful greeting by McKennah, one of the concierges. She has proven to be an outstanding member of a great staff!”
“My furnace stopped working on Friday night. I received a quick response from the emergency team on Saturday morning. Problem resolved quickly, and to my satisfaction.”
“02/08/24……Clayton was very professional and he fixed my mailbox in a timely manner.09/28/23……My microwave was replaced and I received a new ceiling tile. Much appreciated!08/30/23….There is no longer a leakage in my apartment. Thanks to Brennan. I appreciate the prompt assistance to my emergency concern.06/09/23….I appreciate the air purifier machine that I was allowed to use for a few days.—————————————————-I misplaced my mailbox keys. They were replaced fairly quickly and the maintenance guys were professional and respectful.”
“Ebony was wonderful! First of all, she is friendly, positive, and she patiently answered our questions. She was helpful and informative. This is the kind of person you're glad to do business with, and she represents Hendersen-Webb very well!”
“I left a review for Henderson-Webb because across all their properties, I was experiencing a lot of miscommunication and some frustration. However, there is a woman at the front desk of Cranbrook Apartments who is very kind, even though I know I’m not the easiest person to deal with. I ask a million questions, and if I don’t understand, I’ll ask a million more.
Whenever I’ve spoken with the woman who was working today—August 4th, and I believe she was working alone—she has never let me down. She always gives me direct answers, tells me exactly where to go, and explains how to get things done.
One day, I came in very upset. I don’t remember why, and I’m not sure how I came across, but it wasn’t a tone I’d want someone to take with me. She recognized that I was upset and shared a bit about her daughter’s condition, explaining how she relates to mine. I’m terrible with names, so I wish I knew hers. All I know is that she has brown hair, is Caucasian, has a daughter, and a boyfriend who is a contractor.
She is a very nice woman, a very hard worker, and the fact that she puts up with me in a situation where I don’t understand everything going on I consider her to be incredibly kind person or at the very least incredibly tolerant”
“Kahlia and Janelle are very helpful and very polite always informative. I recommend that you see them for getting an apartment or any apartment needs or questions”
“I had a great experience living in this community. Cher and Jason in the leasing office were always really nice and helpful with anything I needed. The maintenance staff was amazing; always friendly and they usually responded within a day or two. In addition, they offer a nice pool and dog park.”
9:30AM - 5:30PM
2005 Lowell Ridge Rd, Parkville
Apartments
“Satyr Hill has to be the cleanest, most well kept apartment we have ever lived in. The maintenance tickets are completed fast and the entire staff is friendly and knowledgeable! We are happy that we chose to live at Satyr Hill and highly recommend to anyone looking!”
“The office staff is great they help you in everyway that you need there help from applying on line to helping get your rental payments correct to talking you thru the application to setting up your portal.”
9:30AM - 5:30PM
229 St David Ct Apartment 104, Cockeysville
Apartments
“Recently new to HM managers, Adam resolved quickly and professionally an isolated issue in our building; using phone calls, emails, and footwork to reach an amicable conclusion to the situation in just hours!”
“DaVita was so very professional and personable at the same time. She is a genuine person and it comes through when talking with her. I felt very comfortable with her and she knew all the answers. I give her the highest marks possible.”
“I had called and spoke with Ebony and she was incredibly patient and helpful with all of the questions I had and pointing me in the right direction with how to start the application process! Thank you Ebony!”
“The Hills at Kenilworth maintenance personnel is undoubtedly 5 Star Quality. Prompt, Professional, Skillful, Informative, and Caring. Me and my family have been living here for 3 years, and we have nothing but good things to say ?.”
“I have been living here at the Quarters for almost six years and I can’t believe the reviews I am seeing since living here the leasing office to maintenance have been nothing but nice to me and my home I love it .If you are looking to move here don’t let some negativity discourage you see for yourself..Positive experiences for me and Thomas is my married name…Hawkins”
“First apartment I love it so far. Me and my boyfriend have been here about 2 months. No mice or bugs which is amazing especially knowing the Cockeysville are since it’s a lot of woods I was expecting some but nope nice clean home. Very quiet neighborhood. New grocery store literally across the street which is a plus. Only complaint would maybe be with maintenance being slow but it is a large community. Ivan helped us amazingly tho!!”
9:30AM - 5:30PM
707 York Rd, Towson
Apartments
“Securing my new apartment was a bit frustrating, but I’m happy with how it turned out. The place is beautiful, and working with Salwa made the process so much smoother. She’s fantastic and I highly recommend her—if you have any issues, definitely reach out to her. I’m settling in nicely and couldn’t be happier!”
10AM - 5:30PM
20 Lambourne Rd, Towson
Apartments
“Kiya and Samantha are amazing! I have lived here since April of this year. We have not had any problems. As a matter of fact they saw an appliance that needed to be replaced and they replaced it even before we saw the need for it to be replaced. Thanks for everything and making this experience great and the rooftop pool is to die for!”
“This review is SOLEY for Relefection Knoll. I haven't lived there yet but i was touring with EBONY and she was so good I feel like it needs to be acknowledged. Especially since everyone else's service was mediocre &/or bad
Honestly she's the only reason I'm still considering living here.”
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“I cannot recommend Trellis Hunt Valley any higher. Nikki is one of the most positive people I have encountered in a role like this. She does a great job. She communicates great, always responds with a sense of urgency and really runs the location like it is her own. Donte is also fantastic. This is really a very nice place to live and in a great location if you work in Hunt Valley or anywhere on the North side of Baltimore.”