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February 2025 by Michael Parsons
I'm a legacy customer of present and past mergers...35 yrs so far. I hate business related heartburn caused by things like banks. But, Truist and their past names have kept me a loyal personal banking client. NICE!!
MY ISSUE: I, like everyone on the planet gets multiple daily email and text hacks, spam, spoofs, phishing, etc. So recently Truist's algorithms suspected an attempt to fraud my account. I applaud them, BUT the way I was notified was a Text that identified them as Truist and the recent transaction. The Text wanted me to acknowledge with a YES if the transaction was legitimate, but when I replied YES, it informed me the message was going to be sent to a random 6-digit Text recipient, like commercials for energy pills, supplements, etc ("Text xxxxxx to receive your free trial supply of junk"). Truist's message was no different, as weirdly similar to the daily scans asking for responses or clicking mystery links, etc. So I didn't, and my card was later Blocked. My App page didn't not show any card issues, so I felt I did a wise thing. Their phone number method didn't recognize me. Eventually I had to drive to a branch to get a real life human to address it. The 6-digit text address was indeed legitimate. MY ISSUE: WHY IN THIS WORLD OF ATTEMPTS TO PHISH AND FRAUD WOULD A BANK OF ALL PLACES ELECTRONICALLY SEND IMPORTANT INFO IN SIMILAR MANNER AS THE SCAMMERS!!!! Treat your clients like they are not up with all your efficiency A.I. tech and changes. I didn't like heartburn!!
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November 2022 by Kim Schuchardt
Worst service ever! Took over 4 mins for them to even acknowledge me, asked for ID, another 5 minutes later came back on said they had lobby clients they were working with. I sat in the drive through for over 15 minutes- still couldn’t get my checked cashed - got my id and check back and left - ridiculous!
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July 2022 by Leah Plays
If you want a truly amazing bank experience, come see Raymond, the branch manager! He is the reason we have decided to run both our companies and our personal banking with SunTrust (now Truist)Thank you Raymond for your trust and providing such personal banking experience!
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March 2022 by Pioneer 88'ers
Okay location
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March 2021 by mary moreno
never have had any real issues here. wish they were open still on saturday's at this location however
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May 2020 by Vic Mccartin
This was the worse experience ever trying to open a account at this bank. I had drivers license . ss card . birth certificate. Voter id card my w2 with my address on it. Still not enough (forms) of id . maryland license was enough hoops to jump threw . I was born a us citizen ,trying to open a checking account and felt like a second class citizen. They assured me i couldn't get a bank account in the rest of Maryland with just what i had on me. Drove a block up the road to M and T ,boom 20 minutes later got a account at a nice bank. Terri tarbert is the nicest banker ive ever met . at M and T .if i was you id take my banking needs to her and a friendly bank. Not one that trys to get u outta there asap because you dont have much money to put in to their bank. Worse bank in Westminster period
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April 2019 by Mike draper
Wanted to cash a check from an electric supplier in Florida drawn from SunTrust. Old white lady with white hair takes the check, literally huffs at me when I say no I don't have an account with SunTrust. She punches in no numbers, does not scan the check, just looks at her computer screen and at the check. She then proceeds to tell me it's a "zba account" and the only way for me to get the money is to deposit it into my account with my bank. I leave that bank, go to the next closest SunTrust and they cash it no questions asked. Sorry that we weren't dressed well since we're working class people but if you only knew the level of frustration, the level of limited resources that had to be expended solely based on the fact that you didn't want to do your job you'd most assuredly rethink your actions.
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February 2019 by Linda Wedge
Ray and the tellers are some awesome people to work with . Great Branch!!!
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December 2018 by Beth Buckley
I have been a SunTrust account holder for years and the Westminster branch has the most wonderful bunch of people working there. They are all so friendly and all willing to go above and beyond to help you. The Manager Ray is the best!!! He has helped me more times than I can count! He is very professional, informative, and friendly. He is wonderful! SunTrust, don't let him get away! I hope you are compensating him well for his terrific service!!
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May 2017 by Matt Kowaleviocz
Ray, the manager always goes above and beyond!
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February 2017 by Tyrika
These people are racist !!! I will be calling up on everyone there
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January 2017 by Tyrika Hamilton
These people are racist !!! I will be calling up on everyone there
