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September 2021 by Maximilian
I've rented a bunch of trucks from all over, these guys were so nice and helpful. I spoke to the district manager and he was incredibly kind and professional.
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September 2021 by Olgaris Rojas
Alejandro from the West Roxbury office was the best. My friend and I were having some difficulties and he came to the rescue. Thanks again!
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April 2021 by Luis Morales
Great prices
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November 2020 by Liz Rover Bailey
I rented twice from Penske - once, to move into an apartment while construction was being done on our home, and the second time to move back. They were great both times, but especially so the second time -- see, I had reserved one of their competitors' trucks (rhymes with you-bawl) but was a little late picking it up, and they gave it to someone else.I was moving on the last day of the month - the competitor had no other trucks available anywhere nearby (and their service people were curt and rude about the whole situation). So I drove over to Penske, where Alejandro was absolutely AMAZING - kind and understanding, and went out of his way to make something work for me. They, with the go-ahead from Penske (headquarters? something . . .) let me take a truck for two hours that had been reserved for later that day. They totally saved my move.Both times, they were knowledgeable, helpful, polite, and generally wonderful. But the second time they really went above and beyond anything necessary to help me out when I needed it. I will be forever grateful.10/10 would recommend; 10/10 would use again.
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March 2020 by kim s.
I don’t write reviews often, but I feel strongly about this one. I was really nervous about moving, and as a retail employee myself, I’m really particular about customer service, so I didn’t have high hopes about picking up a truck at 9 am on a Sunday morning. But the two men working really blew me away, they were friendly, knowledgeable and very thorough while explaining everything to me. Not to mention, the rental price was totally reasonable. I will definitely rent again!