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May 2025 by Gabriela Radulescu
Absolutely lovely customer service - Christine is an angel, very professional, polite, and patient. I needed some advice and got the best support I could ask for!
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April 2025 by Charles Swan
I hate shopping but Julie(Julia?) and Christine made it honestly great! Thank you guys
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March 2025 by Keith Migell
The website for that store showed inventory . When I got there I was told to order online then come back to the store to pick up. Had to cancel other things to come back. On top of that the item was not as described on site and returned after suing up . Two wasted day s over something simple made complicated by the Gap. I will also warn people on the website in reviews.
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November 2024 by Nicky Quinlivan
Jules made sure we were satisfied with our purchase and took extra time to help us. She made me and my friend very happy! Thanks Jules!
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September 2024 by Maria Flores
I really don’t ever leave reviews unless it is absolutely necessary and this feels like one of those moments. The woman at the cash register that was ringing me up casually asked me “so how far along are you?”…. I politely said I’m not pregnant. She was obviously mortified and apologetic and still went on to say that it’s “maybe just what I’m wearing.” She was an older woman and she should have known better than to comment on my body the way she did. That’s never okay. Ever.
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September 2023 by Adam Cheairs
To be entirely honest, Gap isn't typically my go-to shopping choice. However, when the vibrant BUY ONE, GET ONE 50% OFF signs caught my attention from all corners of the store on Brattle St., I was compelled to pay a visit. Upon entering, you're greeted by the men's section on the ground floor, while the women's and kids' departments await upstairs.As I browsed the racks for autumn attire, Gap emerged as the standout among Banana Republic (fall catalogue begins tomorrow, September 1) and Zara where I had searched a few days prior. It was the sole brand I had visited whose clothes seemed ready to keep me cozy when a fall sunny-with-a-breeze day turned overcast. Julia, one of the store's associates, proved to be incredibly helpful. She guided me through the enticing deal, offering insights as if I were a friend on selecting an additional item to unlock the discount. She guided towards the fitting rooms, all the while engaging in pleasant conversation that extended beyond the usual scripted inquiries like "Do you have an email/phone # with us?" or "Find everything alright? Your total is $300."Departing the store, I carried a sense of contentment about my purchases. The experience felt unhurried and enjoyable, leaving me eagerly anticipating my next visit. It's evident that this particular location consistently offers a curated selection, and I'm excited to explore its offerings again in the future.
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June 2023 by Craig Konnoth
The service at this store was incredible. I was in a rush and a bit of a bind. Pete stayed way past his shift, picked out clothes for me while I ubered over, so I would have something to wear for my panel the next day. Can't thank him and his staff enough.
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May 2022 by Yaya Ku
The staff is very helpful and friendly!
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September 2021 by Ushma Agarwal
Great store very well organized
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April 2021 by Renee Edwards
The quality of the clothes is excellent. This is my favorite clothing brand. So I visit this store regularly.
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October 2020 by ushma mehta
Great store very well organized
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September 2020 by Kimel
I normally don't shop here but occasionally I'll find 1 or 2 items that I really like at a reasonable price.
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September 2020 by Aaron “Mayhem” Miles
Amazing for last minute apparel in Harvard Square!
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January 2020 by Kimel Williams
I normally don't shop here but occasionally I'll find 1 or 2 items that I really like at a reasonable price.
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December 2019 by Budda Worth
The staff was great and very helpful and patient with me. The sales prices were phenomenal got 3 pair of GAP JEANS 1 WAS $10!!!!
