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June 2024 by Hector Rodriguez Vega
I bought an engagement ring from them, overall I’m very satisfied with their great customer service ! They even resized the ring twice, definitely a good place to buy from!Staff is super friendly!
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June 2024 by Dani Duke
My partner and I purchased a semi-mount setting from Market Square Jewelers (MSJ) in Cambridge, MA to use with my mom’s diamond. The troubles began when MSJ called my partner to pick up the ring even though the appraisal wasn’t ready. He proposed, and then MSJ called to say they had forgotten the appraisal and needed the ring back for 3-4 weeks. To add to the frustration, they charged us for this forgotten appraisal. I noticed visible issues with the ring: a noticeably sunken sapphire and visible metal blobs around the bezel, which looked like sloppy leftover glue. Despite assurances from the Harvard Square staff that the ring would be returned perfect and issues would be addressed, the ring was returned to us in the same condition.After asking for advice on Reddit, I learned that the sapphires were likely cut too small and the silver blobs were janky clips that were not securely clipping the stones in. I contacted the Dover location and the Manager of Repairs said they would fully remake the ring, either with the original designer or a new one, depending on the diamond’s proportions. However, the remake looked even worse, with smushed milgrain, gaps where the sapphires were too short, and a jagged, twisted bezel. The manager brushed this off as choosing the wrong designer, and mentioned she didn't have a "good eye" like I did. She also mentioned that MSJ was losing money on this process, which was irrelevant to our concerns.Instead of addressing the quality control issues or explaining why these problems occurred, MSJ seemed more interested in making new things without fixing the existing problems, and thus creating new ones. When we received the loose diamond back after opting for a refund instead of a last attempt, it had two noticeable chips that were not there before. MSJ said they stood by their work and that they would have been told if there was a problem in the setting process (which made no sense given the consistent negligence and repeated failures) and claimed the chips were pre-existing. The manager refused to compensate for the damage and did not allow me to get in touch with the owner.This two month long ordeal was incredibly disheartening, time-consuming, and stressful. The consistent negligence and lack of quality control from MSJ were appalling. If you’re considering MSJ, think twice before trusting them with your precious jewelry.(See R/EngagementRings on reddit for a longer, more detailed review)[& see additional photos in this review for our reply to the owner's comment]
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May 2024 by Ellen Leonard
Olivia and Karin could not have been more patient with the oodles of items I brought to them from my late aunt’s collection. Their careful and thorough examination of each item was a pleasure and relief to what might have been an overwhelming task for me. Thank you!
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May 2024 by David Anderson
I stopped in here to get my watch fixed. I thought it was a more complicated problem but Gabriella showed me that the pin simply needed to be put back into place. She was able to do this in less than a minute and we were in and out of there!Will definitely be back in the future if I need any more help with watches or jewelry!
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May 2024 by Beth Scanzello
I've been a customer for about a year and a half. Their inventory and costumer service are the absolute best. I even recently worked with them to take a gem from a pendant on sale and convert it into the perfect solitaire ring. I also highly enjoy their Instagram live shows. Shop vintage not new!
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March 2024 by therealviolette
10/10 experience! I had a family piece I needed repaired, and it was very complicated, but the ladies who worked there were super kind and helpful. They told the jewelers exactly what I wanted for the piece, and together they made it happen! Very grateful to them
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March 2024 by Bella Adams
Karin and Olivia are the best! I’ve come in for many repairs in the last six months and they’ve always been incredibly kind and helpful. I usually end up staying way longer than planned because I end up asking more questions, shopping around, and chatting with them. They make everyone feel so welcome, and they make it a lovely jewelry experience! Thank you!
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March 2024 by Spanish Classess
Went in to ask about a repair and Karin was so incredibly helpful! Probably the most positive experience I’ve ever had in a jewelry store. We will definitely be back!
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March 2024 by Nick Lizotte
Karin and staff are extremely helpful everytime I come in. If I could rate once for every time I've come in I would. Amazing atmosphere and incredible staff every single time I come in! Thank you for everything. This staff is the reason we keep coming back.
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February 2024 by Michael Broderick
I recently had a great experience at Market Square Jewelers. If you are looking for a repair, or to buy a new piece of jewelry, these folks treat the customer exceptionally well. While I was in the store, the amazing team behind the counter was able to juggle myself and two other customers seamlessly. They even brought a piece in from another store for me. I will be back for future purchases and gifts.
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February 2024 by Elinora Pentcheva
Cannot say enough good things about this boutique.The lovely people behind the counter spent over half an hour with me going through different engagement rings (their selection is beautiful). They were kind and knowledgeable, and very patient.I ultimately bought a ring somewhere else because my fiancée had a very specific idea for what she wanted and I was looking for a rather niche design, but Karin at MSJ could tell that I hadn't found what I was looking for, so she advised me to take some time instead of rushing to buy something that wasn't quite right.I appreciated the experience immensely.Will definitely go back for other jewelry needs.
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February 2024 by Margaret Seeman
Worked with MSJ to shorter a necklace for me. First off, the work on the necklace was perfect and done much sooner than expected. Second, the service is amazing - so nice and kind!
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July 2023 by Uzair Ali Khalid
The best jewellery store. The people here were so kind and helpful, and their vintage pieces are beautiful!
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April 2023 by Chima Mcgruder
Incredible selection, the employees are super nice and helpful!
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April 2023 by Patrick Ma
Had a ring stuck and had to get it off.Karen and Aurora were patient and helpful. When we could not remove it via other methods. They were able to cut the ring and save us a trip to the ER or firehouse.Thank you!