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August 2023 by Angelica De Lucia
If I could give 0 review I would right now. I’m very disappointed with the manager and employees in this store. I have called few days prior coming into the store to confirm an exchange of an item. I specifically informed the employee over the phone what item I needed to return considering the size that I needed wasn’t available in other stores. She confirmed that she had the bigger size and that it would be exchangeable. I drove an hour to get into this store and pay parking, all to be disappointed when the manager informed me in person that they could not exchange the item.This is absolutely UNACCEPTABLE as all the employee should be aware of policies prior to informing their customers on poor guidance. Will be the last time I shop at this location.
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December 2022 by Diane Barwick
They were so nice and helpful
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November 2022 by Miriam R.
They have fake promotions I ask for a special bracelet and they tell me the price was real
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June 2022 by Ozen Dizman
They are not helpful at all.
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June 2022 by Matthew Mattis
Great place, the staff that helped us was very friendly and helped us pick the right items. The display didn't have all the items. But, they showed us the catalog and we were able to pick all of the hidden items for the bracelet.
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May 2022 by Oscar Sanchez
The manager gets treated like the sales associate by the sales associate. The ladies in there aren't wearing appropriate fitted clothing to work. They lie and say they're out of stock on charms but yet they have them. The ladies who work in there def bring their attitudes to work. This Pandora location sucks
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October 2021 by Najat Ahmed
If I could give zero stars to this pandora location I would . I went to exchange a bracelet that I got as a gift and they refused to exchange it and told me to “call the person that gifted it to me to and ask them if they have the receipt “ in what world is that appropriate ? I’m I suppose to call the person and say “ sorry I didn’t like your gift , can you send me the receipt for the bracelet that you got me so I can exchange it “? This manger has a horrible attitude and zero empathy for customers , she doesn’t try to understand you and just repeats herself like a parrot about the policy . She also didn’t even try to show me the bracelet I wanted to exchange it for and straight out told me we can’t exchange it and walked away . She also accused me that it has been used when it’s clearly still super small as it is a snake chain bracelet and as we know that Pandora snake chain bracelets stretch and get bigger once they have been worn . I ended up exchanging the bracelet at the Pandora in the Burlington mall and they were so friendly and gave me no problem at all. Stay away from this location because they have horrible customer service and will ruin your day .
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October 2021 by Carol Plazzi
Love the store and the stuff are very nice
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November 2020 by Kayleigh Atkinson
The number for the store does not work.
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October 2020 by Marcie R
I love Pandora but will probably never go to this location again. Customer service agent had a terrible attitude. I went in looking for a gift for someone, and the lady assisting me acted like I was a waste of her time. Ended up buying something random bc it was so uncomfortable/awkward. She did not hide how badly she didn't care. Oh well
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July 2020 by Tay
I will never go here again I was told I could not go into the store with my mother because I was told they were at capacity my mom and little sister were the only ones in the store. Not 5 minutes before that 3 Asian women were allowed in the store together as another completely separate person was allowed to shop at the same time.
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December 2019 by Sara Lopez Alvarez (Sara - 2023)
Terrible service. It’s always this mean blonde manger who has no empathy. Extremely disrespectful and has no empathy to any of her costumers. She should get fired. Always does her work with ni energy and is always mad. Don’t give her any business. It was the sales mane get btw.
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June 2019 by Paula Kekes Aal
She was hushing me
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June 2019 by Griselda Rios
Bad service bunch of chatty women! So helpless when i was trying to look for bracelets... they only help if you look like you would afford to buy there i guess
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February 2019 by Sophie Shawn
Nice workers!
