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December 2023 by Linda S.
Their prices are higher than other places in cambridge/somerville. I got a ring with them and one small pave diamond immediately fell off (like within a few months). After a few years I brought it back in to get it replaced and it was very expensive. Also when I came to pick it up, they made me wait behind some ladies that were clearly there to browse. I get that there was just one lady behind the counter, which is stressful, but a 30 second pick up should take precedence over like 15 minutes of aimless browsing. Basic logic. Imagine if you had to wait behind people placing orders at a restaurant even if you got takeout and your food is already done and is just sitting there.
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September 2023 by David Pictor
From start to finish, this business and everyone in it was absolutely wonderful to work with for custom-making an engagement ring.We came with family stones and they were incredibly respectful of them without pushing us to need to buy their stones anything along those lines.They were all incredibly patient (especially Sara!) as we went back and forth with many iterations on designs that we wanted, and we are THRILLED with the final product.We're working on another project with them immediately afterward too :) Would definitely recommend.
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August 2023 by Ayal Gabbay
Unfortunately need to leave a less than 5 star review for the work done here. We picked up a wedding band a couple of weeks before our wedding and noticed that it looked a little thin. We brought it back thinking that we had made a mistake in what we ordered when it became clear that the studio had made the ring almost a full millimeter less wide than what we had ordered. The team immediately went to fix the mistake but did not offer any discounts for the inconvenience or to show they stood behind their work. We recommend checking all specifications when picking up!
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June 2023 by Caroline Cavallari
Super friendly and nice staff! They helped us resize my ring, explained the whole process, helped me pick a size that was better for my finger! I highly recommend going there! Also, the work was beautifully done, they were extremely careful with the ring and I appreciate that so much :). I don't write many reviews, but I really think this place is worth writing about!!
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June 2023 by Cynthia Meyersburg
Gorgeous jewelry, lovely people, and excellent attention to details on repairs, as well. And I always learn something fascinating about jewelry when I shop there.
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May 2023 by CJ Thomas
Rebekah Brooks is always such a pleasant place to go. My wife and I have gone to them a few times over the last few years from engagement to marriage. They are always so personable and make sure we are satisfied with everything they do!
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February 2023 by Esteban M. Guijarro
Rebekah and her team - managed by Gwen at the Harvard Square location - are absolutely phenomenal. I tend to go in rather haphazardly with small requests (ring adjustments, necklace extenders, etc.) and have separately purchased a number of customized gold pieces. They are always incredibly patient and more than pleased to render the respective services - as long as there aren't an all too often flood of appointments (understandable). Unlike some other jewelry stores, they are also incredibly transparent about pricing, informed about their pieces, and unabashedly share a degree of their own personal thoughts (or lack thereof) in the customer's best interest. They always have a wide array of rotating pieces, their turnaround time is beyond accurate, and they are very communicative throughout the ordering process. Highly recommend!
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November 2022 by Amanda Leone
My girlfriend and I stopped in to look at engagement rings in Cambridge this past weekend and we each found our dream rings! More importantly, we fell in love with the store and the employees themselves. As an LGBTQ couple we have found that these types of adventures don't always come with welcoming warmth, but everyone here made us feel comfortable the minute we walked in, and not once did we feel like we didn't belong there. Our rings are handmade, beautiful, and eco-friendly, and the smile on my girl's face when she saw her ring will be forever remembered. I cannot recommend Rebekah Brooks enough! Please check them out, you won't be disappointed!
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November 2022 by Mahala Burn
Unfortunately, I had a very negative experience here. I am not a person generally driven to leave negative reviews - my Google Maps is by far recommending awesome experiences - but sadly I felt gaslit and like the associate was trying to take advantage of me. Long story short, I came in to get a ring resized, and my first experience seemed fine. The associate that day was kind, measured my finger and the ring on my other hand, and sent my ring off to get sized to that measurement. I returned to pick up the ring and found it was so small I could barely get it on my finger. The associate that day, a different person, said I must just be swollen. I pointed out that my other ring that I've worn for years still fit fine and that I think the resized ring is too small. She then said I would have to pay the shop again to get it resized. I explained that I had gotten it sized with them and was thus pretty confused, and the associate went off at length about how this was my fault and I should pay them a second resizing fee if I wanted to ring to fit. After several minutes of this, I was eventually able to get the situation resolved, but not without my day and frankly the enjoyment of my ring being quite tarnished.I'll never be going back.
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November 2022 by Julia R
I’m so grateful we ended up at Rebekah Brooks. My partner and I were looking for a local jeweler to set a custom cut stone in a tight timeline, making us feel pretty overwhelmed. When we arrived for our consultation, Gwen had selected some options for us. She never belittled me for not having a diamond, but helped me get excited for the creative process. She sized me(though I did later need to go back in for re-sizing since they didn’t have a 3/4 size to try in the store), talked through some ideas and even made a sketch of what the piece would look like— it ended up being accurate too! I really felt that she was acting as a consultant more than a salesperson, and I appreciated her opinions and advice. It was such a breeze.Her communication was on point over the next two weeks, letting me know when they’d received the stone, and it was being worked on. The studio manager had to change the design to make sure the stone stayed safe, and she was clear and honest in the reasoning behind that, which I very much appreciated (the change was barely noticeable anyway). The ring was done a week ahead of schedule, and even with the resizing, I was able to receive it by the date that Gwen had originally told me. The craftsmanship is wonderful, I get tons of compliments on it, but most importantly, my partner and I have a beautiful piece to keep forever. We couldn’t be more happy with the process and the result— we now have a little piece of home to take with us as we move abroad!
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June 2022 by Katie Starr
Thanks to Rebekah Brooks and the warm, wonderful and gracious Gwen at the Cambridge location, I have the most beautiful engagement ring sparkling on my finger, distracting me all day long! My now-fiance worked with Gwen on the ring of my dreams, and the whole process was smooth and terrific. We both loved that Rebekah Brooks is female-founded, local, and uses ethical antique gemstones. It's a meaningful and special token of our love that I can feel so good about. I am so in love with him and my engagement ring is a reminder of that love every time I look at it. Thank you so much for being part of our love story!
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June 2022 by Jan In Arlington
I had spent months looking for special pieces of jewelry for an important, deeply emotional gift. When I found Rebekah Brooke’s store, I realized it was perfect. What I didn’t know then, but do now, is that Rebekah not only enjoys making beautiful and unique pieces, she puts love and heart into each of them. I’ve never met Rebekah personally, but after getting wonderful pieces of jewelry from her shop, I’ve experienced the combination of talent, skill and heart goes into each piece. This is truly a unique store, where everyone working with it truly wants customers to be happy with what they buy. Led by Rebekah, they will do whatever is possible to ensure people enjoy the lovely pieces they purchase. It’s an incredibly rare store, and I encourage anyone seeking a beautiful, hand-crafted piece of jewelry to visit.
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June 2022 by Jan I.
I had spent months looking for special pieces of jewelry for an important, deeply emotional gift. When I found Rebekah Brooke's store, I realized it was perfect. What I didn't know then, but do now, is that Rebekah seems not only to enjoy making beautiful and unique pieces, she puts love and heart into each of them. I've never met Rebekah personally, but after getting wonderful pieces of jewelry from her shop, I've experienced the combination of talent, skill and heart goes into each piece. This is truly a unique store, where everyone working with it truly wants customers to be happy. Led by Rebekah, they will do whatever is possible to ensure people enjoy what they buy. It's an incredibly rare store, and I hope anyone seeking a beautiful, hand-crafted piece of jewelry to visit.
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May 2022 by Sydney Meyers
Best experience here, would recommend this charming local business to anyone! Right away I could tell how much everyone truly cared about their work and that we’d be happy with the final result. My now fiancé and I worked with Gwen to create my engagement ring and we basically co-created it right in the store (at no extra cost for customizing too)! She helped us try on a bunch of different rings and draw out some ideas until we landed on one which was super fun. I also love that they use antique diamonds vs creating or finding new ones. It turned out so beautiful and I couldn’t be happier ✨I will definitely be back for our wedding bands and other future jewelry.
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May 2022 by Andreas Rousing
I went here to have an engagement ring made from an (inherited) older ring, reusing the band and one of the stones from the original. We paid >$1000 for the rework. It came back wonky and asymmetric and was delivered to us without remorse. Extremely poor quality work and disappointing for that kind of money. I do not recommend trusting Brooks with your heirlooms.
