-
November 2023 by Douglas Mitchell
My visit to the T-Mobile store felt like being in the midst of a circus or zoo, largely due to the unruly behavior of the patrons. The store itself may have been decent, but the lack of order and decorum from the customers turned the experience into a wild spectacle.The patrons in the store appeared to be quite chaotic, making it challenging to navigate and receive assistance. The atmosphere was dominated by a sense of disarray and a lack of courtesy.I left the store with the firm resolution that I would never set foot in this particular T-Mobile store again. While T-Mobile as a service provider has its merits, this particular store's atmosphere was far from what I expected in terms of a professional and efficient shopping experience.
-
September 2023 by Gabriel Mesa
My experience at this store was fantastic! Our mobile expert Alyah, did an outstanding job at making our transition from a different carrier a breeze. She helped us set up all of our lines, all of our phones, and taught us all of the different perks offered with the service. Alyah made us feel welcomed! Now I have someone I can trust and call for any support needed. Alyah made switching to T-mobile a no brainer. This is what I call true customer service! The experience is unmatched, she even came in on her day off to ensure we had everything we needed to be up and running with our new devices. Her smile and attitude were warm and welcoming! We are extremely satisfied with the service we received. Thank you so much! You rock!Gabriel M.
-
August 2023 by Felix Hernandez
Wanted to go in for an upgrade and left with a new phone with Johnathans awesome service and communication!
-
August 2023 by Nancy Galeas
Angel is the best thank you for patients and advice give this guy best employee award
-
July 2023 by Al TAO
What an amazing experience, Nestor and Jenny took care of us adding two lines and upgrading a phone. Nestor provided us with all necessary information that saved us money he answered all all our questions, we didn’t feel rushed. I use to drive further to get better service. But Chelsea location has changed so much. Excellent service this will be my place to go. Thanks guys !
-
March 2023 by Joseph Diprima
Ellie was superb and will only do business with her. Excellent service!
-
January 2023 by Cherise Pesce
Scott E. provided us with exceptional customer service. He listened and explained the plan and phone pricing with detail and the utmost professionalism. He truly cares about the customer, we didn’t feel pressure to purchase and appreciate his patience with us from start to finish.
-
January 2023 by Jonathan Coppola
Zuleika is the best! She was super helpful and patient while working with me. I was switching a phone over from another carrier, we ran into a few issues but she didn't give up until it was solved. Five stars Zuleika!
-
November 2022 by vickie villante
Best experience ever! They went above and beyond to help me. Apple did not go through loops like T-mobile did. I will only go here for any future issues with my service/phone.
-
November 2022 by Aleesha Mceachern
Monica was amazing she was quick knowledgeable and attentive. I hope that they get paid good because all of the staff are amazing ? ?
-
October 2022 by M Tes
I had a great experience with Claudia. She took her time and answered my questions. She went above and beyond checking on my my phone. From what have seen above and beyond seems to be the culture.
-
September 2022 by Dalia T.
Super helpful friendly staff. I went in needing a new phone and they helped me see if they could fix my old one too. They checked the best deals for me and I feel like I got the best deal for a new phone.
-
September 2022 by WALDEN WATKINS
I have known Jeaqueline for over two years since I’ve been going to the office to pay my bills and buy items i see that i like and she would explains everything to me how i can go about dealing with the items and paying my bills. I tell my wife and Son about everything and they both is a part of the system right now with their phones also do upgrading. Jeaqueline is very intelligent in her job in managerial position. When ever time i go to the office i always want to speak with her if it’s even to ask her a question a bought a lot of speakers and other things at the office and it was all through she explained everything to you and how to pay your bills on time why i own so many things from the company. I really appreciate her and if it wasn’t for this sudden and frightening bill that arises on me i would own more things and even upgrade my phone like my son do. Jeaqueline is a part of the real success of this business,that’s how i see her.
-
August 2022 by Chef Ron Burgess
I am traveling and my phone was not able to connect to my charger. Nestor not only was able to fix the issue he took great chre of me and the situation at hand. The store was clean and everyone was grea!!! Cheers to Nestor
-
July 2022 by John Tranfaglia
Marci did a great job helping us with our new iPhone 13. She was extremely helpful and understanding of all our many questions. The entire team was greatThank you
