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December 2025 by Bobby Murphy
Don't waste your time with this Ford dealership. When they were Framingham Ford, they were reliable and trustworthy. Go to Watertown ford instead. Awful place.
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December 2025 by Lindsey Mitchell
We had a great experience at this Ford dealership. Our sales guy was Fredy. He was great to work with. He was not pushy at all. Very honest and transparent. We did talk to one of the managers, I forget his name but I remember thinking that is a really cool name. He was also very easy to talk to and very honest and transparent as well. The financial guy at the dealership was the same way. This dealership is not like your typical dealerships. They are better.
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December 2025 by Abe Akar
Friendly staff
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December 2025 by Eric Borrelli
My experience with buying my F350 with Nick was super easy and very informative. Getting finance and working with the finance manager was just as easy I would recommend buying a car there. I never write reviews but I felt my experience was so good that I needed too. Thank you for great experience Eric
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November 2025 by Colby Tuttle
Great experience working with Nick and the team - fast, fair and friendly! This is our third vehicle from a McGovern dealership, and all have been great to work with.
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November 2025 by Susan Emerson
Bought a new 2025 F150 crew cab. Best experienced purchasing a vehicle I have ever had.
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November 2025 by Christinne Silva Dos Reis
Verry good customer service
He is the best
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November 2025 by Joe Cali
I dropped my car off for an inspection, oil change, and tire rotation. I was kept informed through text and phone calls of what they found. They gave me different options. Very professional. I was treated like a valued customer. I would highly recommend McGovern Ford
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November 2025 by Tatyana Drobov
Great experience. I got the exact car I was looking for. Paul is very easy to work with
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November 2025 by Paul Aten
Courteous and timely service. An excellent experience.
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November 2025 by Shreya Gumate
1 Star Review: Outrageous Repair Costs and the Most Unprofessional Staff I Have Ever Encountered
My mom has just gone through the worst dealership service experience of her entire life at this Ford service center, and the behavior of service associate Vivien Yehling-Martins has been absolutely shocking. I truly cannot believe Ford allows someone who treats customers like this to represent their brand.
My mom brought in her 2019 Ford Edge because the transmission failed at only 68,000 miles. That alone is unacceptable for a car this new. But the nightmare that followed was even worse.
Her car has now been sitting in their service department for over a month without a single repair being done. We never once received an update. My mom had to call again and again, some days six or seven times, only to be ignored or told to “call back later.” We were treated like we were bothering them simply by asking about the status of a car they’ve kept for more than thirty days.
And then there is Vivien Yehling-Martins. From day one she has been dismissive, rude, and completely unprofessional. When my mom asked simple, reasonable questions like whether the state inspection could be done while the car was already there, Vivien responded with “I have already gone above and beyond for you.” This was after doing absolutely nothing for an entire month.
But today crossed every line imaginable. When my mom asked again about basic information on her car, Vivien raised her voice at her. She actually got into a screaming match with my mom. My mom was calm the entire time, and still Vivien escalated the situation and yelled. I have never seen a service employee speak to a customer like that. It was humiliating, unnecessary, and beyond unprofessional.
The communication has been chaotic. One day we were told the car had been diagnosed. The next day we were told it hadn’t. Then we were told a transmission had been ordered. Later we were told they were “still checking.” Every single story contradicted the one before it. There was no consistency and no accountability.
And then the worst part. The repair estimate suddenly shot up to $14,000. Fourteen thousand dollars. For a car with only 68,000 miles. Not only is that absurd but there was no proper explanation for it. No paperwork we could trust. No breakdown that made sense. Just “That’s the cost,” according to Vivien. The price increases changed multiple times without any justification, and every attempt to get clarity was met with irritation and attitude.
After more than a month, nothing has been repaired. Nothing has been inspected. Nothing has been communicated. Instead my mom was yelled at by the very person who is supposed to help her.
This is the most disrespectful and unprofessional experience we have ever had at a dealership. We are now preparing to file complaints with Ford corporate, the BBB, and the state consumer protection office, because no customer should ever be treated this way.
We will never return to this dealership. And we strongly recommend that anyone reading this avoid this place entirely. No one deserves to be spoken to the way my mom was spoken to by Vivien Yehling-Martins, and no one deserves to be charged $14,000 for a problem that should never happen to a car this new.
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November 2025 by Nancy Fecteau
Great service! The team was friendly, professional, quick, and kept me updated throughout the process. Highly recommend this dealership for maintenance and repairs
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November 2025 by Brian Scanlon
Nick was excellent and our experience with the entire McGovern Ford team was first class. We will be back.
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November 2025 by M 1118
Friendly, courteous and professional. I would definitely buy from McGovern again.
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November 2025 by Lenette Da Silva (Net Netty)
It was an excellent experience to work with Rodrigo. I left the dealership feeling awesome about my purchase.
