-
September 2023 by Gena m
Today I came in to look at a few units to see which one would work for ne. Marselle was a great help answered all my questions. I will be back in the next few weeks.
-
August 2023 by Meilin Garfinkel
Used prime storage in Hyde park last year and had a great time, super simple and easy. I had to come back this year! Thank you so much to Bryan and Cindy for helping me out last week when I was moving my stuff in. Also, Marcel was incredibly helpful and patient with me over the phone when I had a few questions. Will definitely be coming back next year!
-
August 2023 by mohamed kamara
The customer service is very good. Cindy is awesome she helped moved me in smoothly almost at closing time , though there were other customers in office and she did it all gracefully with a smile.
-
August 2023 by Brandol Pimentel
Marselle Offered some amazing customer service when checking into my Unit and made sure all my questions where answered before I left the office. Overall 10/10
-
July 2023 by Ti Jonhson
If I give this place, zero stars I would from the jump the experience was terrible and I should’ve just taken my stuff and just left after my encounter with the “manager Arron”. when I first signed up for storage, the storage unit was only $140 a month. 2 months later I get an email saying that my rent has gone up to $280, which is ridiculous for a storage unit that have mice roaches ants the lights don’t even work half of the time and in the back of a very sketchy area. To add on every time I call to speak with management, the management got more of an attitude than me like he paying for my storage unit. The manager Aaron threaten to call cops on me over having an attitude which I didn’t I was asking him question regarding the unit but I guess Arron wasn’t in the working mood that day or any other day. Every time I call to make a payment or to ask another question Arron would hang up the phone and engaged other employees to hang up the phone on me as well. very unprofessional. I will not rent here. This place is very dirty and disgusting. Just like the workers do your research before renting here!!!!
-
July 2023 by Lisa “Baby girl” Pizarro
I never have any problam and i love the people that work hear so very nice
-
July 2023 by Ibraheem Dahaba
I Ibraheem Dahaba, I am so happy about their customer service. And I strongly can recommend others about the company.
-
July 2023 by Chance Avera
Marshell did some great customer service when I rented a unit at Prime Storage. The place is immaculate, unlike other places, everything is really clean. Marshell gave me a great tour, showed me the two loading docks and anticipated my questions - my first experience renting a storage space that was stress-free. Prices are reasonable as well.
-
July 2023 by GeanAnaM
I recently came into your facility and was greeted right away by your employee Marselle. He was so helpful and knowledgeable about the storage units that your facility had available. He answered all my questions unfortunately your facility didn't have the size u it I needed. But I will definitely keep your facility in mind the next time I'm in need of storage.
-
July 2023 by Mac Mooney
Cindy is amazing,awesome and pleasant. This is very much appreciated after a long day of moving. Thank you
-
July 2023 by L Lewis
Cindy was very helpful and patient with me throughout the entire process. She assisted me with finding the best storage unit for me. When Cindy found the storage door broken, she arranged for it to be fixed immediately. Cindy is polite and patient, which helps the overall experience. I leave reviews for great service; thank you, Cindy and Staff! Cindy was very helpful and patient with me throughout the entire process. She assisted me with finding the best storage unit for me. When Cindy found the storage door broken, she arranged for it to be fixed immediately. Cindy is polite and patient, which helps the overall experience. I leave reviews for great service; thank you, Cindy and Staff!
-
July 2023 by Deb adams
I always receive excellent customer service here at Prime Storage Hyde Park MA. Marcelle and Cindy are so helpful and professional. I am very pleased that I chose Prime to store my items.
-
June 2023 by Craig Engerman
Cindy is AMAZING! She has a great personality and was very helpful and showed tremendous professionalism.
-
April 2023 by Jackee Santiago
I like this location is very clean the only little bit that I didn't like was I couldn't get into the storage last night because I wasn't given anything to sign so it locked me out but if you can send me an e-signature for the lease I would be more than grateful thank you
-
March 2023 by Keisha Wright
Update 3.15.23: moved my stuff out of here due to the rate increase (check other reviews, they are good for doing this) and found that nice have been having a field day on my couch; glad to be gone; will never rent with them again.I moved in February of 2022 at a rate of $316 a month, not even 2 months later they increased my rate to $420…here we are shy of a year later & my rate was now increased to $511 ; a bunch of crooks who raise the rates on their customers just because they can’t get any new business; I’m currently searching to move my things out of here